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JustFashionNow

2.9

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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
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122,391 reviews

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Washington
1 review
0 helpful votes
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Too small, poor fabrics
August 31, 2021
Updated review

All items at least 2 sizes too small. Very disappointed, since the pictures were so beautiful.

Date of experience: August 31, 2021

Great clothes!
August 1, 2021
Previous review

Great clothes!

Date of experience: August 1, 2021
New Hampshire
3 reviews
0 helpful votes
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They run small and have no give.(stretch)to them.
August 31, 2021
Updated review

Seems fine. I have sizes are tru to size!
I also wish they had more stretch to them.

Date of experience: August 31, 2021

Seems fine
August 1, 2021
Previous review

Seems fine. I have sizes are tru to size!
I also wish they had more stretch to them.

Date of experience: August 1, 2021
California
1 review
0 helpful votes
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JustFashion quality
August 31, 2021
Updated review

I tried unsuccessfully multiple times to locate most recent order to reorder the blouse for a family member. No luck.

Date of experience: August 31, 2021

I tried unsuccessfully multiple times to locate most...
August 31, 2021
Previous review

I tried unsuccessfully multiple times to locate most recent order to reorder the blouse for a family member. No luck.

Date of experience: August 1, 2021
GB
1 review
0 helpful votes
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I recommend them as the best online boutique I have bought, it has a wide variety of clothes at the best price. I bought some shoes and I am in love!

Date of experience: August 31, 2021
New Jersey
1 review
0 helpful votes
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I love shopping for clothes on this website. Customer service is fine. The products are lovely. I will recommend it to future clients!

Date of experience: August 31, 2021
Canada
1 review
0 helpful votes
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My first experience
September 30, 2021

3 clothes on the 10 items are too tall for me even if 2 are Small and one One size.

Date of experience: August 30, 2021
Illinois
1 review
0 helpful votes
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Very Unsatisfied
September 30, 2021
Updated review

Actually the representative I text with seemed nice but you couldn't give me a satisfactory
Answer about how the clothes run because it is different sizing than we have in the U.S.
According to the representative. I was very unsatisfied with the material of the blouses
I bought. Very cheap, flimsy, etc. When I tried to return it they led me to believe that since
The clothes came from another country it would cost more to return. Therefore they offered to
Give me back 10 or 15% I don't remember which was only a few $. When I filled out the form
To receive money back they said it was denied.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.


Very smoothe
July 31, 2021
Previous review

Very smoothe.

Date of experience: July 31, 2021
Australia
2 reviews
0 helpful votes
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Never again
August 31, 2021
Updated review

Seems OK, Just had another rather poor experience with another online store who sent goods in the wrong size and it seems I must pay a fortune for a refund or exchange. I do want to order more stuff for Christmas so hope you will do better.

Date of experience: August 30, 2021

Seems OK, Just had another rather poor experience with...
August 1, 2021
Previous review

Seems OK, Just had another rather poor experience with another online store who sent goods in the wrong size and it seems I must pay a fortune for a refund or exchange. I do want to order more stuff for Christmas so hope you will do better.

Date of experience: July 31, 2021
New York
1 review
0 helpful votes
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Beware return policy
September 30, 2021

Had a recent problem and wanted to return my purchase. However, I was told by their customer service I need to return the items to China. What's the point?

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Ohio
1 review
0 helpful votes
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Not as described
August 31, 2021

I was not happy with the quality or the description. The sweater was not a sweater, it was a light weight fleece of some sort. The design was not as attractive in person. Was not at all what I expected from the description. Blouse fabric and design does not look as nice as in the picture or description. They look very cheap in person. Will not return as the cost to do so just adds to the loss. Will just keep to do work around the house in or give away. Certainly will not order from this company again!

Date of experience: August 30, 2021
California
1 review
0 helpful votes
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I'm not sure which order you are referring to
August 31, 2021
Updated review

So far so good... I love to shop, and so far the designs are great.

Date of experience: August 30, 2021

So far so good...
July 28, 2021
Previous review

So far so good... I love to shop, and so far the designs are great.

Date of experience: July 28, 2021
Texas
1 review
0 helpful votes
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Did get paypal with help of support. Paid in 4 payments.
August 31, 2021
Updated review

It was long and difficult, using a pre-paid debit card but paypal took it and I now have paypal. Thank you. I hope the clothes are as good as they look.
Update. Received items. Only happy with one. But very happy with "only speaking to my dog "sweatshirt. Cheaply made though but like it.

Date of experience: August 30, 2021

It was long and difficult, using a pre-paid debit card...
July 31, 2021
Previous review

It was long and difficult, using a pre-paid debit card but paypal took it and I now have paypal. Thank you. I hope the clothes are as good as they look.

Date of experience: July 31, 2021
Washington
1 review
0 helpful votes
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I love the affordability of your clothing
August 31, 2021
Updated review

Shipping is too high but it seems like this order arrived at a good time instead of so many days.

Date of experience: August 30, 2021

Shipping is too high
July 29, 2021
Previous review

Shipping is too high

Date of experience: July 29, 2021
Maryland
1 review
0 helpful votes
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Purchase of tops
August 31, 2021
Updated review

Very user friendly method for checking out. Lots of nice shopping choices from which to choose.

Date of experience: August 30, 2021

Very user friendly method for checking out
July 31, 2021
Previous review

Very user friendly method for checking out. Lots of nice shopping choices from which to choose.

Date of experience: July 31, 2021
Michigan
1 review
0 helpful votes
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Disappoinment!
August 30, 2021

Since department stores are gone by the wayside, mail order works. The only drawback is the shipping and not being able to try things on.

Date of experience: August 30, 2021
New Jersey
1 review
0 helpful votes
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Poor representation, sizes run extremely small
September 29, 2021
Updated review

When I made my initial purchase your site would not let me buy another item. Then it allowed me to add a few more items to my cart but at the end it would not allow me to purchase. Your chat people are morons. Sorry to say they can't read. I am pleased that you did follow up and ask why I didn't purchase what was in my cart. Then your site allowed me to purchase my items. I hope your merchandise is good.
Well I got the articles and no one told me I had to return them to China

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.


When I made my initial purchase your site would not...
August 30, 2021
Previous review

When I made my initial purchase your site would not let me buy another item. Then it allowed me to add a few more items to my cart but at the end it would not allow me to purchase. Your chat people are morons. Sorry to say they can't read. I am pleased that you did follow up and ask why I didn't purchase what was in my cart. Then your site allowed me to purchase my items. I hope your merchandise is good.

Date of experience: July 31, 2021
Texas
3 reviews
0 helpful votes
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Website is s little confusing with multiple codes, discounts, prices, etc. Would like to have seen a picture of the back of each garment. Returning was a pain as I had to go to each garment, state the specific reason for the return, take a photo, upload the photo, get an RMA, and then find out they're being returned to CHINA! What?

Date of experience: August 30, 2021
New Zealand
1 review
0 helpful votes
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1st time customer
August 30, 2021

As this was the 1st time I've used this company I found it easy to use, quick & simple. The products offered were quite attractive. Will definitely use JustFashionNow for future purchases.

Date of experience: August 30, 2021
Washington
1 review
0 helpful votes
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Good looks-poor quality
September 29, 2021
Updated review

Good website--too many email solicitations after you sign on! I finally received my order weeks late and 2 of the six items I ordered were sent in the wrong size. Two others were not appealing or the quality of the fabric was poor so I wanted to return them for a refund. When I applied for the return authorization via email, I was told that since the return will be going to China, (a)I would have to pay all shipping costs, (b) it would have to go through customs, thereby slowing down the process even more, and (c) it would take forever to get there and get my refund. They offered me the option of simply receiving a 15% refund on the cost of the items I wanted to return. I lose every way possible.

JustFashionNow attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

As we checked, you have accpeted our partial cash refund.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.


Good website--too many email solicitations!
July 31, 2021
Previous review

Good website--too many email solicitations!

Date of experience: July 31, 2021
Arizona
1 review
0 helpful votes
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Just ok
August 30, 2021
Updated review

Disappointed in the fabric used, looks to be a comfortable cotton but was a blend of something, ordering was easy.

Date of experience: August 30, 2021

I'll wait to see quality of garments, ordering was...
July 31, 2021
Previous review

I'll wait to see quality of garments, ordering was easy.

Date of experience: July 31, 2021

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
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