Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Reviews (498)
Horrible horrible return policy and customer service. I purchased a dress in Size 8 after checking my measurements and following the measurements on the website. I am pretty much a standard size 8 and have NEVER had a problem with my chest size being too big to fit anything in that size. If anything, I have the opposite problem. When the dress arrived, it was very poor quality, which was disappointing, but the style was cute, so I tried it on. The bottom part fit fine, but I could not zip the side and when I measured it, it was 4 inches smaller than the chart I ordered from. I had a friend who is also a standard size 8 but a bit smaller on top (32A and I am a 34C) and she was just barely able to zip it past her bust. I contacted the company, who said I could return it and lose the shipping cost and have to pay to ship it back overseas. The refund would have been for less than half of what I paid for it, not to mention the hassle. Their suggestion was to sell it on craig's list. Not very helpful. I initiated a dispute with the credit card company. They asked me for pictures, which we sent and there was no way for them to assess to determine if the measurements were off. They refused to refund my money and the credit card dispute did not resolve the issue. My fault I guess for not reading the reviews online before purchasing. Read the return policy before you purchase anything and read the reviews! BUYER BEWARE!
The dress was beautiful and very well made! She quickly answered all my questions. Pleasure doing business with. Highly recommended!
Just wanted to say thank you so much! My order arrived quickly and was perfect! This is just adorable.
The seller is amazing and her gowns are beautiful. Lightweight, stunning material and the shape easily fits many body types. She is helpful and truly cares about the customer!
This dress was exactly what I expected. It is beautiful, well made and helped make my vision come true. The seller was easy to communicate with and was able to get me the dress in time.
LOVED my dress! Shipped super fast! She did it a lot faster than expected. So many compliments on it! Thank you so much.
This dress is very comfortable and it looks stunning! Great quality for the price as well! Love, love, love this dress.
This dress IS gorgeous! I wore it to both my showers and I literally was complimented over and over on it. I would HIGHLY recommend ordering from June Bridals. The material is beautiful and stretchy and so comfortable. I am beyond happy with this purchase and would order again from her shop! She's wonderful at communicating and will fix any issue and answer and question you have as soon as she can.
Beautiful dress... came in right on time. It fit perfect and beautifully. Dress looked as pictured.
Its just beautiful!. It flows like a rainbow.
And only took a few weeks to receive.
My daughter loves it! Thank you. Sincerely!
I purchased the gown in the length. Love the fit and the detail they put into making the ends of the lace scalloped. Great purchase!
Absolutely the most stunning dress ever! So comfy and material is amazing! I would definetly use this company again and refer them! I can't wait to wear my dress! Thank you so much.
I love everything about it, it was made just as she described it, the material, the color. It was shipped on time. Very awesome seller!
This company is absolute scum. I ordered a custom wedding dress from them, and it never arrived. Now, they refuse to respond to my emails requesting a refund. Additionally, I discovered that the dress I ordered's design and photo were STOLEN from an Etsy seller.
DO NOT ORDER from this company. They are filthy cheats who have no care for you or your wedding. They treat you no differently no matter what you order, and will do only what makes them the most money, regardless of what's right.
This item literally fit my body like a glove. I could not be any happier with this purchase. I felt like an absolute queen. Thank you so much for answering my questions before purchase. I was nervous it would not look like the pic but it did & it was so beautiful. I received so many compliments and truly felt so beautiful on my day.
LOVE LOVE LOVE. By far the best dress and costumer service! Will add photos after the big day! Thank you so much! The dress is perfect and completely me!
Her professionalism, timely responses and skills are amazing. She was a total joy to work with. I didn't have much time before my event and she sent it 3 days before i flew out to the west coast for the event. The dress fit perfectly because she puts in your measurements.
I purchased my dream dress with this company. When my dress arrived I tried it on and was in total bliss. Fast forward my wedding day 20 mins till I walk down the isle and all that is left is to put on my dress. My dress is on I am looking in the mirror and the zipper starts to pull apart about mid back my maid of honor tries to stop it, tries to fix it to no avail. I am now stuck in the dress I am trying to not lose it completely but I am in a panic. I think quickly -. I had ordered this other dress prior to finding my dream dress. When this first dress arrives it is not like it appeared online and is totally see threw. This dress is not wedding worthy however I decide to keep it and ill get an underlining to wear it on our cruise. Guess what happens I have to wear this dress and I have to wear it with an underling on backwards to fit this dress since I had not really gotten one yet. This is not the dress I wanted to be married in but I am thank full I at least had it just down the street at my house. Just imagine how you would feel now add insult to injury, when we contact this company we are told my 14 day return policy has run out. The rep just couldn't understand why it was over the 14 days or that this zipper malfunction happened on my wedding day. I felt like the rep was just reading off a card and couldn't think for their self or wouldn't. This situation was not a regular return situation. I sent Emails and messages on their site with no response. This company will not back up their product and may just ruin your wedding day with poor craftsmanship and total lack of customer service.
Thank you for your order on June Bridals! We'll start tailoring after receiving your payment.
Order Number: jbd*******0395 Order Time: 2018-09-11 08:31:17
If you have any questions, please contact us at *******@junebridals.com and include your order number for inquiry. Thanks!
Product Detail:
Image Desc. Quantity Price Subtotal
Spaghetti Tired Lace Vintage Wedding Dress With Sweep Train
We are sorry for what happened to you. And we would very much to help. But please kindly note you will need to file a complaint to us within 14 days upon receiving the package (most online stores would only allow 7 days). Within the time frame. You can ask for a refund or compensation. Thanks you and have a nice day!
June Bridals Support Team
My daughter and I fell in love with this dress for her prom but was hesitant to custom order a dress on the Internet. But we are so glad we did and couldn't be happier! The dress fits her perfectly and she received tons of compliments. Thanks! We would love to work with you again in the future! You come highly recommended!
I was really nervous about ordering a wedding dress on June Bridals, but the seller went above and beyond in every way! Excellent communication for all of my (many!) questions and the dress fit me perfectly - she is very thorough with the measurements. Thank you so much for designing such an extraordinary dress! Can't wait to share the professional photos!
Hi Rhonda,
Good day.
This is Alex and I am in charge of the support team.
Sorry for any inconvenience may cause you. You purchased the dress last Sept and it was a beautiful dress. Just kindly reminding that it is March 2019. We have pictures of this dress in QC department which could show the dress is precisely in size 8. And our customer rep responded to your exchange request and that is all our conversation. We have no email correspondence ever since. And you did not ship the dress back. We are terribly sorry we are unable to change our return policy since it is set for all customers, not for individuals. Your understanding is highly appreciated.
Best Regards,
Alex