Jumia.comReviews 30

Complaint!
When I placed this order the delivery options were either to have it delivered to a pickup station within 2 days which is by Friday 4th May or to have it delivered to my residence by 5th May. I opted to pick it up because I required it urgently. To date I have had no communication and the status says that the order is "pending fulfilment" On calling customer service I get on SADA who tells me that it is at the warehouse, then says need to wait for another 48 hours, then says the rider has not been assigned, (this was not for home delivery it was for pickup) So I ask can I cancel and reorder? She says yes but I will get a cancelleation email after 48 hours because it has to go to the cancellation team that sends out emails. Then I ask can I speak directly to someone in the cancellation team and she informs me that she is on that same team! I say cancel the order please and she says "it can't be done at the snap of a finger Benjamin!" I say ok cancel anyways... 2 seconds later I get the cancellation message. You can't make this up... epitome of pathetic customer service and impunity culture as in go to hell if you can't wait for your item we have plenty of customers!... So wrong especially since I like to buy stuff online. I will be taking my business elsewhere.
Benjamin Mulli

I made a request before black Friday with even 3 days before the crowded, and i stayed for more than 26 days every couple of days i receive a message that my request is in progress. Finally i received an email from them that they are sorry and they will not deliver my request. Although my request was a very popular Perfume which still exist on their site (not that kind of product which is hard to get). I will never deal or recommend them to anybody anymore.

I am very disappointed about the service of Egypt team, i made an order and after waiting for it i checked the system cause it exceeded the delivery date i was shocked to see that the item was cancelled WITHOUT ME BEING INFORMED, and surprisingly i cant order another item cause i have to wait for 14 working days to refund the money back to my credit card. I am sorry but this isnt acceptable at all from a huge company like jumia. Other much smaller companies in Egypt fulfill in time and with a better quality. I am sorry but i will not ever use Jumia again and i will advise everyone not too.

Jumia is the worst place to buy anything online, because they have always a fake products with low rates and once you purchase it you will receive an Email telling you that the product is not available on stock, and if you complained they will tell you go to the hell and will not offer any other alternative products
They always put fake product on their web with a low rates just to increase the number of visitor to their website, moreover their customer support team is a part of the hell, as they cant communicate well and they are always very aggressive and cant offer any type of help or cant do anything to satisfy their customers.
If you were unlicky like me and had any problem with thier customer support team in Egypt please avoid talking with the so called omar tarek.