Jumia.comReviews 30

Never buy an electronic from jumia. They have the worst electronics that seem to be recycled and not new. They are either not working or in poor condition a month after purchase.

Jumia Delivery and Customer Agents are both deceptive. They mark packages as delivered, when in fact they are not.

Customer Service claims they are going to looking into solving issues; however, they do not call back until weeks later.

When asking for a Supervisor it takes a week to call back.

Inorder to get packages delivered you have to pay an extra delivery costs because as Delivery Agents claim, they don't have transport money.

Horrible Customer Service and Deceptive Delivery Agents!

I just recently used this service and i w1nt to express my satisfaction with this and leave a review for further uses in the future

Is it jumia online share is real or they just want to kick us and disappear? Because I have seen this happening like bamboo just disappeared how real, true is this? Anyone knows about jumia online share?

J'ai acheté une machine à laver, la livraison a été rapide MAIS le produit n'a jamais fonctionné, quand j'ai essayé de contacter la ligne d'assistance jumia, tout ce qu'ils font, c'est tourner en rond, très peu professionnel, méfiez-vous avant de dépenser votre argent! Plus jamais.

موقع لديه مميزات جميلة، ذو خدمة ممتاااازة ،
منتجاااات في المستوى أثمنة مناااسبة للجمييييع، وفيي المتناول.

Jumia is a scum! Do not buy from Jumia. Horrible experience. After the order is placed and paid for, automated estimated delivery dates are sent out by text and email that never materialize. Delivery agent the one time he picked up the phone said his car broke down. A week later, he does not pick up phone or return calls. "Customer No Service" agents when they pick up the phone can only offer apologies. I am told I cannot get a refund because that would take longer than waiting for whenever the delivery is made. I even offered to drive the 3 hrs to pick up the item myself then the story changed. It would be delivered the next day. I am still waiting. No straight answer from anyone No call back from so-called supervisor. Main office number is non functional. What a joke! My first and definitely last purchase from this company. Buyer be ware.

Have been using jumia for some years now and never had any complaint or issue with their service deliver items on time and in good condition as it was on their website and very good price and quality I think everyone should give it a try jumia all the way

It's quite a decent E-commerce store especially for those living in Africa. Would advise most people to check them out. They are also affordable.

Ordered phone on jumia described as dual Sim with expandable memory on the site. The phone that came had a hybrid sim slot where sim2 uses same slot as SD card which means you can not use 2 Sims and an SD card at the same time. I requested a return and ordered a replacement phone also described as dual Sim. It had same issue. Jumia refused to refund for both leaving me stuck with two phones I don't want on account of wrong information on their site. I wasn't really interested in a refund. All I wanted was a true dual Sim with expandable memory. I have bought 4 dual Sims from jumia in the past 2 years. This did not matter to them

Hi there...
I've realised that Jumia Ghana has the most disgusting service in the world.
How on earth can you buy me 370Gh cedis airtime instead of paying for a product I ordered.
And all what you can do is to tell me "You're sorry for the inconveniences"
Meanwhile, MTN says you can call them with your EVD line to reverse the airtime.
I've noticed that all you need is the profit you gain without thinking about your customers.
I'll never recommend such a junk to anyone.
Every customer must be careful dealing with you because your priority is not their satisfaction as you falsely say.
I'll make sure to sue you in court for you to refund my money back to me.
Stupid people full of trash.