On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
J.R. Dunn Jewelers Reviews Summary
J.R. Dunn Jewelers has a rating of 4.9 stars from 2,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service, fast delivery and roberto coin. J.R. Dunn Jewelers ranks 3rd among Engagement Rings sites.
Instant Feedback
We monitor reviews for authenticity
Simple and easy! The best jewelry store EVER!
Thank you for the quick response Michelle!
Great coustomerservice
I appreciated the email communication about the status of my order :) . The customer service was very friendly and the packaging was very secure. VERY happy with my product! Thank You!
Great so far, thanks!
Seamless
Overall great experience.
They were very responsive. My earrings arrived quickly. Thank you!
Great!
Great customer service! Steve was awesome. I would definitely consider JR Dunn in the future.
Ordered and received three items from John Hardy, all looked brand new except the "limited" edition bracelet. When I returned it, they claimed it had looked worn and would only give me store credit, however I received it in the condition it was returned. In fact, I called the day I received my order to find out how to return the already worn looking item. After several emails and calls they agreed to refund my money on the bracelet, it has been 2 weeks and I am still waiting for the refund to my credit card.
Delivery was bad
They said they would deliver at certain time window and never did.
I had to go pick up package.
Availability of metal options and ability to use a discount code contributed to my decision to purchase here rather than elsewhere.
Steve Pryor sealed the deal. Helped me out with all my questions and gave me the best deal possible.
Very attentive and easy to communicate with.
My comfort level as a first-time shopper with J.R. Dunn would have increased with more direct telephone conversations. Email was the primary source of communication and it took me additional time to make the decision to buy online with you.
Some where you need to make it optional to require a signature to receive your items. I never require a signature on something worth a few hundred dollars. And would like ability to opt out of this requirement based on my needs.
Customer service was very helpful and responsive and I liked the text messaging service. They gave me a coupon code and kept me updated on the status of my order. My only complaint is that the packaging was taken from another watch because I could see the band imprints from a different watch, that's not a huge deal but it was a bit off putting. Overall I will be purchasing from J.R. Dunn again in the future.
Cheryl was very helpful in answering my questions. :)
From the business
J.R. Dunn Jewelers is a second-generation luxury jeweler that has been family owned and operated since 1969—celebrating over 50 years in business. The flagship store is located in the heart of South Florida, well known for being an Official Rolex Jeweler as well as carrying the top designers in luxury jewelry and timepieces like Breitling, Roberto Coin, John Hardy, TAG Heuer, Gucci, Mikimoto, Tudor and more. J. R. Dunn is one of the first successful omni-channel retailers in the industry, with a leading e-commerce website serving clients worldwide. J.R. Dunn Jewelers prides itself on providing a superior client experience for each and every person, celebrating life’s most joyous occasions. To learn more, visit us in our showroom or visit: https://jrdunn.com/
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members