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J.R. Dunn Jewelers Reviews Summary
J.R. Dunn Jewelers has a rating of 4.9 stars from 2,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service, fast delivery and roberto coin. J.R. Dunn Jewelers ranks 3rd among Engagement Rings sites.
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Great Expericance
I purchased a jewelry box made by Tacori from J. R. Dunn. The product arrived promptly with pretty decent packaging. I did not contact anyone for my purchase. Overall, my shopping experience here was good.
... And that 20% coupon code was also awesome!
I ordered my ring and received some emails updating the status. Communication was great and I would definitely shop here again.
Thank you for the amazing customer service! Above and beyond my expectations! You have a customer for life!
Very nice woman sales
Accommodative with pleasurable to work with
Great service!
Very professional customer service; quality of merchandise is top notch. For all future purchases, this will be my first stop.
It was terrific.
Love the necklace!
Awesome
The Mikimoto pearl bracelet was exactly what I wanted and I was happy I could take advantage of the sale.
The Mikimoto earrings were nice but the pearls were smaller than what I wanted.
When I wanted to return the earrings, Steve was very helpful and even sent me a return shipping label.
I have bought other items from J.R. Dunn throughout the years and have always been satisfied.
I like talking to someone at J.R. Dunn before purchasing... They are very helpful.
Thank you.
I needed 2 send it back because the chain was too short. It is being lengthened or 20". It's been over 2 weeks & I have not received it back yet, nor did I receive a return confirmation or an expected re-receive date. In the mean time I got my credit card statement for the bill. I called the credit card company 7/17/17 & explained the situation that I did not have the merchandise. They said they would contact JR Dunn & adjust my bill to give me more time to receive it back & make sure it is good before paying.
Nice shopping experience. Got exactly what I had hoped for
I have ordered many John Hardy items from J. R. Dunn and have been happy with the products and also with the company itself. Very easy to order and deal with.
Another great Experience with J.R. Dunn, thanks so much for everything!
Awesome experience, great customer service! The folks here thoroughly follow-up to ensure customer satisfaction. Thank you so very much!
No
Extremely pleased with ordering process and online chat.
Great customer service. Fast shipping. Love my bracelet.
Slow length of time to receive product and product was defective. Excellent customer service dealing with this problem... we will see how long the turn around time will be and the ease of exchange... hopefully all will go well from this point forward
From the business
J.R. Dunn Jewelers is a second-generation luxury jeweler that has been family owned and operated since 1969—celebrating over 50 years in business. The flagship store is located in the heart of South Florida, well known for being an Official Rolex Jeweler as well as carrying the top designers in luxury jewelry and timepieces like Breitling, Roberto Coin, John Hardy, TAG Heuer, Gucci, Mikimoto, Tudor and more. J. R. Dunn is one of the first successful omni-channel retailers in the industry, with a leading e-commerce website serving clients worldwide. J.R. Dunn Jewelers prides itself on providing a superior client experience for each and every person, celebrating life’s most joyous occasions. To learn more, visit us in our showroom or visit: https://jrdunn.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members