Joss & MainReviews 1,335

Easy to follow web site and ordering decisions. Save all pertinent information. Many items to choose from and their coffee is to die for.

I was happy to find the canisters, but very surprised that they cannot be returned if I'm not satisfied. Why? Everything else I've purchased has had that option. I just finished raving about J&M to my friends, telling them that items were returnable when I see this on my receipt. I'm disappointed. However, I love J&M products. I apparently need to be more careful in ordering.

Love your French Country, but sick of white, beige, & browns. Would like some color or prints that would be French Country. I cant see spending 2 to 3 hundred dollars on a chair then having to take it to be recovered to go with the style.

The website was cumbersome. My home page had no search box. My sister's home page had a search box, but after she put items in the bag, there was nowhere to sign up as a member so she could buy them. When she went back to her home page, her search box had disappeared. As far as I can tell, they don't actually want to sell anything. They were quick to respond by email when I emailed them, but mostly I can't remember when I have been on such an un-user-friendly website.

Purchased lamps, rugs, seating, art, accent pieces, dining, bedroom, oh my! Love this terrific site for my special retreat from this busy and crazy world we live in!

I, apparently, lost a wonderful couch and two wonderful chairs, today, that were reserved for me, because there were "hieroglyphics" all over their site according to a very charming and helpful customer service person. She was not, however, able to ensure that the items reserved for me would continue to be so, and they appear to have been sold to someone else, no matter how much I updated and re-tried the site. I'M VERY SAD, TO BE HONEST.

This is a wonderful website to find unique and beautiful pieces. I have thoroughly enjoyed it and have been very pleased with everything that I have ordered thus far.

Thanks

This is my first time buying something from Joss and Main but I think they have beautiful things. Can't give any opinion yet about the quality.

Love your emails with displays and products are of good quality.

You never know what they will be selling, first time to ever see brushes for artists. Easels and I am very happy, even canvases. Wonderful pricing as always.

Website's product displays were beautiful... and then every selection that I viewed to possibly purchase then sent me back to the main page... NOT the page and spot I was at! So d#@$ed frustrating with so many items to search through over and over! (speaking of "Search"... why isn't there one?) Methinks the IT design team needs to clean up the functionality of the site to make it a little user-friendly. Please! I'd love to shop here all the time, but don't know if my patience is abundant enough.

Hello World! Years ago I found this web-site and now am obsessed with shopping for treasures. In my bedroom I have made a romantic get away with gorgeous mirrors, a comforter set that makes you feel that you are in Morraco. I have bought almost 8 different comforter sets and I am single! In my living room I have a huge mirror over my fireplace mantle and it is huge and with silver leaf it is gorgeous. I have always wanted another of the same for I have a living room with high beam ceiling and getting another mirror would just set off this room perfectly. My chandeliers reflect in every mirror and it actually looks like I have 6 chandeliers for all of the sparkle it gives out. I have bought large area rugs that are gorgeous. End tables, 3 bench sets with sparkling crystals that I really like. If you get a product that is damaged they work very well with you and make it right every time. I have bought 3 flush mounted chandeliers where I put 2 of them in the family room/dining area and 1 for my bedroom. I put them on dimmers so they can be romantic or can sparkle like a city view with sparkling lights. The chandeliers were only something like $200 each and I paid a friend $50 for each to hang for me. I recently saw the chandeliers on the web-site now going for over $600 each and with a regular price of over $1,000. If you see something you really like - don't pause... for it may go quicker than you would think. I love this web-site so much I want to tell the entire world!

Felt too rushed with clock ticking... makes a person feel like they should delete... making one feel fearful instead of an honest good company you can come back to with pleasure!

I came across Joss & Main accidentally. What a pleasant surprise to stumble onto several items I had been trying to find, in my price range, of excellent quality, for months! I purchased three rugs that have beautiful colors and patterns for considerably less than I expected to pay. The compliments are still coming and they look new months later. I can depend on a speedy arrival and great customer service with every order. Thanks for getting me ready for Halloween; it's always great fun to shop at Joss & Main!

Terrible initial experience. We'll see if they come through. One expensive piece required assembly thought that was not anywhere in the product information at the time of sale. A piece was damaged in shipment. Finally, a chest advertised to be 36" H and 35" W is just 30" H and 22" W. That is significant. Would give them negative stars if I could. Perhaps their after purchase service is better than their order fulfillment.

This company is a nightmare to deal with when it comes to receiving your items. I will never order from Joss & Main again. Buyers beware, they don't know what they're doing in the shipping and freight departments! Too bad, I liked the products, but I'm not going to go through the hell I went through this week with my bathroom vanity, which I finally had to pick up on my own at a distribution center, because they couldn't get their acts together.

I LOVE Joss and Main, thought I had hit the home décor & furniture jackpot when I discovered this site a few years ago. Everyday I love to shop their site for the new events, it gives me motivation to decorate my new home and my family and friends homes. But after countless orders of damaged items, items that don't look anything like the photo on the website and orders being cancelled or take 3 months to arrive... I think I'm done!

Today was it for me, I had ordered a metal wall hanging for a wall space in my house that has been empty for 6 months, thought I had found the perfect item, but when it arrived I was very disappointed, the look, color and shape were not as I expected. I promptly contacted customer service and they are issuing a refund as I type this. But this isn't the first time I've come across an issue like this. J&M does a great job of showing a photo or two of an item and you think that's what your going to get, but its not. Colors are not described or photographed properly, descriptions are not accurate and shapes and mechanics of an item are not as they seem.

I will say Customer Service has always been top notch, when I've called on an order that took 3+ months they were on top of it, if something is damaged they offer a credit very quickly and when I've inquired on an item regarding manufacturer or product materials they quickly respond. I just wish the product was as good as the service!

My suggestion to Joss & Main would be to include more photos, fronts, backs and close ups of colors and to also give more detailed descriptions.

The 2 stars I've given are for the items I ordered but I would give customer service 5 stars! Photos attached are the photo from the event in photo 1 and photo 2 is how the items is so warped and damaged it can't even hang properly on the wall.

I love your site. I like the selection, I like the customer service, I like the prices. I have been very happy with my many purchases for my new home.