Joss & MainReviews 1,335

I ordered something in the wrong size, right after called to change the size. Told they would cancel that order and I could reorder - which I did. Only to find out they shipped the first order (and charged me). I called and asked to cancel the replacement order, saying I could make do with the 2nd order. They agreed. Only to find out the 2nd order was also shipped after it was to be cancelled too! And yes, I was charged for both order and told there was a restocking fee to cancel the orders. I would not have placed ordered the 2nd order except for being told my items would not ship for 4 days so the cancellation was possible.
While the staff were polite, there is an obvious service malfunction which will cost me time and money. I will never shop with them again.

I can spend hours searching for decor items! Literally something for everyone!

I Ordered 2 sofa's on 2 different occasions. Both of them were delivered damaged when I finally got them several weeks later. I also ordered a headboard that was supposed to be gold in color. Instead, I got a grey one. Even after I sent these photos to Julene T. In customer service to prove that the headboard is not gold, she still refused to take back the headboard and refund my money even after I told her that I was going to use the refund to purchase a bed this time instead of a bed frame from their company which would have been more expensive. Now I have a headboard that I paid approx $250.00 for and have no use for it. It took them almost 4 months to return my money for some other items that I returned to them. Most of photos of their items for sale are deceiving. They look high end online but once you get them they can look completely different. Don't be fooled.

Love the things they have for your home they are wonderful

I've only ordered from them twice. And both orders were not the quality I was expecting, a little lower quality. The website makes things look great. Like another reviewer, I appreciate the fact that the website introduces me to some new products; however, when I search elsewhere for that same product, Joss and Main charges more and plus charges for shipping, even for the small items. So it has been awhile since I've ordered from Joss and Main, although I search their website daily. I would advise to search and cost compare Joss and Main's prices to other sites and companies. I also have their app on my phone. I wished that they had a search feature on the app; that would make searching and browsing easier.

This site truly has lots of things for every taste. High quality. Great Value.

Great construction and design, easy to assemble by adding legs with included nuts although the small wrench included was too small, I had to use pliers. It's much smaller than I expected, make sure you check dimensions of what you're buying! I can still use it, it shipped quickly, delivered by FedEx.

Took quite a while to go through all items, but it felt like traveling through different parts of the world. Some sales better than others, but all beautiful. The place I live was already furnished, so my creativity is limited, but if I could redo my place, I would do most of it from your site.

I'll probably never shop here again because I have to fill out this stupid questionnaire before I can place my order.

Love Joss and Main! Always stylish home products at great prices.

This is my favorite place on the internet. I am old and don't get out often so this has taken the place of my best MALL. Thank You!

Joss and Main cuts through the monotony of sifting through items to bring you the most exciting selections!

What a great experience I have had from the very first order I played with Joss & Main. LIke my title says... it's like a magic carpet ride. Today I ordered pieces from Wayfair as well as this delightful company. They graciously accepted the pieces I returned... the pieces just didn't go with what I was envisioning and there was no problem at all. YES YES YES... I would recommend them and all of the other companies under the big umbrella that encompasses my key to MAGIC in my home! Thank you so much. Can I add a pic later? I am not prepped for that now... darn... lol

I have purchased numerous items over the past two years at Joss And Main. Quality of items vary from very cheap to nice so I have learned to shop carefully on this site. So many items from China.
I recently bought set of 6 Placemats and set of matching 6 napkins for total price of $15.90 which I checked out as my total and approved to my credit card. I also received a confirmation email with total $15.90. It took three weeks with delay after delay, when I finally received notice of shipment. But, Joss and Main charged my credit card $95.00. The listing was incorrectly charged and Joss and Main adamantly refused to honor my order. Secondly, they charged my card $95 without my approval. CS of no help unless I wanted to negotiate 50% off. No I wanted the order I approved. I have no recourse but to return when received for a refund. They have lost a frequent buyer and customer.