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Joss & Main

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Joss & Main Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
251
value
264
shipping
252
returns
144
quality
221

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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I love Joss & Main! They have great products and the site is so easy to use! I highly recommend them.

Date of experience: April 15, 2015
Washington
1 review
0 helpful votes
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GREAT PURCHASE
April 15, 2015

Ordered beautiful throw pillows! Transaction was smooth and easy! Will be ordering again very soon! Thank-you!

Date of experience: April 14, 2015
Louisiana
1 review
5 helpful votes
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Wrong stool shipped
April 15, 2015

I previously ordered a Langley Green ceramic garden stool as a gift. A charcoal brown stool arrived instead. The receiver of the gift liked the stool so it was not returned. Also, it is a pain to have to return merchandise.

Date of experience: April 14, 2015
California
2 reviews
1 helpful vote
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Just Can't Get Enough
April 14, 2015

Every time I visit this site I purchase something. I just love the variety and the way the site flows. I will keep coming back because I always find what I'm looking for (even if I'm not looking).

Date of experience: April 13, 2015
Georgia
1 review
0 helpful votes
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Excellent Quality
April 13, 2015

My personalized passport cover is beautiful! I love the quality of the leather, the engravement &
The color. I can say I am satisfied customer who will purchase additional products in the future.

Date of experience: April 13, 2015
Illinois
4 reviews
2 helpful votes
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I'm in love
April 13, 2015

I cannot wait to get my Faye Sofa! It looks really good on the website and the reviews are very good! I'm excited!

Date of experience: April 13, 2015
California
3 reviews
1 helpful vote
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Everything I have ordered from Joss and Main has be easy to assemble and wood items are of high quality and I've enjoyed everything I have ordered. I can hardly wait for my sheet set to get here!

Ann snyder
Coldwater, KS

Date of experience: April 12, 2015
Nevada
1 review
1 helpful vote
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I always find beautiful items for my home. If you wish for art work, kitchen decor or great bedding, this is the place to shop. Duvets, sheets, drapes or comforters, their selections and prices on everything most often is beyond competitive. Floral and items to dress your home are offered with taste, though some are "out there" for those looking for more "off-beat" items to demonstrate their personality. I seem to be signing in more frequently and today I got so lucky & found an extra sheet set to go with the duvet & sheet set I recently bought. I was also able to get a set of sheets to go with a duvet set that I bought for a friend as I had not been fast enough to get that when they were offered before. This has become my go to place as you can buy lamps and headboards, necessary domestic items and even Mother's Day and baby gifts. While in abundance in their offerings they change frequently, so if you love them grab them before they are gone. Save money and beautify your life.

Date of experience: April 12, 2015
North Carolina
1 review
0 helpful votes
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Wonderful
April 12, 2015

Love Joss and main - fabulous inventory and great prices

Date of experience: April 11, 2015
Georgia
1 review
9 helpful votes
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I found the item on Joss & Main and I did a bit of research before I commited, looking for the best price and shipping. I couldn't find it anywhere with the item name used by J&S so I made the purchase.
Boy do I feel like I've been ripped off.
1. I started seeing the item in pop up adds (different name) from overstock.com with free shipping. Ughhhhhh, okay my fault.
2. The description of the item was wrong, it stated the table was 28 inches but it was actually 24". I called to ask for a refund. Wayfair will not refund the shipping!. I'm penalized $134 for their mistake. I will keep the table and somehow add 4 inches. I will not shop with J&S or Wayfair again.

Date of experience: April 10, 2015
Japan
1 review
1 helpful vote
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The Charlene vase will blend perfectly in with my décor, and the Large Buddha Head, already has a special spot reserved on my bookshelves.

Date of experience: April 9, 2015
Georgia
1 review
0 helpful votes
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I am very pleased with the overall quality of the products featured in this online store.

Date of experience: April 9, 2015
Nevada
1 review
0 helpful votes
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Was supposed to get free shipping on this order? If not, why?

Date of experience: April 8, 2015
Arizona
1 review
1 helpful vote
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At My Fingertips
April 8, 2015

The vast amount of items that are there for my viewing... in many categories... often difficult to view all and process thru payment in the time given... how about 10 or 15 minutes on hold.
First order. Will view items when received...

Date of experience: April 8, 2015
Illinois
1 review
1 helpful vote
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Love it!
April 8, 2015

I can't believe how much money I saved using this site, and they make it so easy to find decorations to fit any theme you're looking for! I don't think I'll shop for room decorations anywhere else now.

Date of experience: April 7, 2015
Texas
1 review
1 helpful vote
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I just ordered for the first time today. I will be writing a more thorough review after I receive my chair.

Date of experience: April 7, 2015
Texas
2 reviews
11 helpful votes
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You write these reviews thinking that you may hear from the business because they want to help you. Low and behold
I get an email from the jossandmain.Com company asking how they did. Once again I go through the long lists of errors. How talking to customer service tells you that congratulations your item will ship in three days. Then four days later you get a backorder notice stating they have no idea when it will ship. I never have had customer service contact me again or any answers to my questions nor an apology. Hard to buy a gift for someone when you are never sure it will ship. And so I look back here and see the usual 5 star reviews based on nothing but how pretty the site looked or that they put in an order, never that the order went through. So I guess I have to leave another negative review to help people not fall for the lies.

Watch as more 5 star reviews follow on how happy people were to see the site. Obviously paid reviews by the company... Shameful

Date of experience: April 7, 2015
California
1 review
1 helpful vote
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I've loved anything I've ever bought at Joss & Main and the shipping always used to be free. My gorgeous $35.95 wreath that I just purchase said "free shipping" on the itemization page, but then when it came to checkout, it said "pay $9.95 shipping today and get free shipping for a month." This appears to be a change in policy that is disappointing. I used to love that great products at greatly reduced prices were a hallmark of Joss & Main along with free shipping, but now there seems to be a revision of that feature. Too bad. I'll have to tread carefully when using them in the future.

Date of experience: April 7, 2015
Florida
1 review
1 helpful vote
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They're the Best
April 7, 2015

Every. Time I order from Joss & Main, they deliver exactly as they say they will and the merchandise is just as advertised.

Date of experience: April 7, 2015
Oregon
1 review
1 helpful vote
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How I love thee, let me count the ways :o) .

Dear Joss and Main,

I'm so inspired by your wonderful creative mix of elegance in furniture and ornamentation that, if you were hiring right now, I'd love to go to work for you. (However, I'm not a fashion designer for furnishings and home environments.) I really and truly feel that you are absolutely wonderful in the way you mix and match materials and furnishings to provide inspiration for types of tones, e.g. tropical, bungalow, citified, cute, romantic,. I just can't begin to describe how grateful I am to get your emails, namely because of some problems I've had in trying to acquire just an end table, and a plant coffee type table. Finally I found something at Sears, only to be sorely disappointed. I saw a set similar to the end table I'm finally purchasing through Joss and Main. The Sears store manager told me they had no sets for my request in stock, although they had it on display. How do you like that? Well, you know? I've been waiting for an entire year to finally access an end table, at least. And the piece I just purchased from you is just the thing for my bungalow living room. (Please don't laugh :o) . If this goes through, at least it will be something. And for this, I thank you ever so very much!

Very truly yours,

Mary M. Boyle

Date of experience: April 6, 2015

From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.


jossandmain.com
Founded in 2010
Boston, MA, United States
+59
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