Joss & MainReviews 1,335

I've spent thousands of dollars at Joss & Main during the past few years decorating my new home. At first shipment was fast and items were at least as described with the exception of faux flowers - they are really cheap looking. I have, on rare occasion, received something broken and they replaced the items fairly quickly. However, recently the items have been very cheap, descriptions not accurate, and delivery is hit-and-miss. Yesterday, I ordered from my iPad app and all the items did not show when I pressed the order button. When the confirmation came up, I saw that an item I thought I removed was still on the order so I called them immediately (within 5 minutes). The CS rep said she removed the item from the order and I would get an email showing that it was removed and a credit on my card. I got an email the next day but it said they were sorry but the order had already processed for shipping and they could not cancel it. I emailed them back and said it could not possibly have processed within the 5 or 10 minutes between the order placement and my call and got another email saying that it had already processed and I could return the item for credit minus the shipping to me and pay for the shipment or return it and take a store credit minus the shipping. It was a large item so I don't want to pay for the shipment and, since they lied about it being processed for shipping already, I will never order from them again so the store credit will do me no good. I'll bet that even though they say it has processed for shipping I still won't receive it for at least 2 months. UPDATE: after leaving a few of these reviews I was contacted by J&M and told they removed the item. This was several days after they said it had already processed. I had not contacted them again so can only assume they saw at least one of these reviews. I also received my order within a week after that.

I have to give a couple of stars because sometimes I see things on Joss & Main that are unique and interesting. But I have so many times found items that are available on Amazon or Overstock but priced so much higher on Joss & Main that I am shocked. Recent example: Example: Faye IndoorOutdoor Pillow, sale priced $43.99. You can buy a PAIR of the very same pillows on Amazon for $46. That's nearly 100% higher price. This is not the first time. I provided some feedback to J&M customer service about it, thinking it could just be a mistake. Their response? "We encourage shoppers to shop around." Loosely translated: Buyer Beware. I've placed my last order with them. I just can't support that kind of arrogance.

I purchased a bed from joss and main that was described as wood and metal. When I assembled the bed I found out the only metal were the screws! When I called customer service I was told "your buying online and not to believe everything you read) could you imagine! I was blown away! Next email I received from them they refunded me some money and my shipping cost. I am able to return the bed within 30 days without a box as I threw that away! Very poor customer service! By the way I have to keep the bed for a week as my son is getting married and my guests needed a bed to sleep on!

I bought my bed from Joss&Main and have ordered few more petty things today since I had free shipping. But if you are anything like me, you should browse all sales. Just scan through it as its not always expensive and you can find something very pretty, unique, stylish and yet affordable.

Don't take my word for it, Go Figure!

Only thing I am not too fond of is the shipping charges system. I mean this order today was more influenced by me having only few days left rather than the need for those things.

However, its now bookmarked as my first-stop store for anything for Home. :)

Just today received 2 chairs I ordered from Joss & Main. Unboxed the first one, and though it looked nice, it had a crack on the leg. I assumed it was a superficial blemish, so I sat on it to test it out. It was probably the most uncomfortable chair I have ever sat in, but then, to add insult to injury, the leg broke off! (I am not overweight, btw.) I'm now on the phone with "customer service" and they want to charge me $300 to ship the chairs back. NEVER AGAIN. We have a couch on the way as well, but now there is noooooo way I will accept the delivery of the couch. Can't imagine how much THAT would cost me to ship back! How is this Oman still in business?!?