Joss & MainReviews 1,335

The 2 items I purchased were on sale and then it said I qualify for free standard shipping. After that you charged me $125 for shipping. I don't like the way you did this, either give me the free shipping - all shipping or don't say I qualify for free shipping.

This website is among the most pleasant to maneuver I've seen. While online retailers typically direct shoppers to find what they're looking for with mundane pathways like room / price / color, Joss&Main is blocked out Pinterest-style, with inspirational descriptions and alluring photos that make it downright fun to add to a Wish List. I eventually found the ottoman of my dreams for 70% off retail and placed it in my jossandmain.com Shopping Bag.

After giving myself a night to sleep on it, I returned to my computer the following afternoon. Joss&Main had sent an email reminding me about the "forgotten item" in my Shopping Bag and included a helpful link to promote a smooth checkout. But... as I began to check out, I discovered an additional $125 shipping fee had been added to the ottoman's $84 price (I've uploaded a screenshot of my Shopping Bag).

So... nevermind about buying from Joss&Main.

After I entered all my delivery & payment information, a page popped up with everything correct and a "Confirm" arrow block at the top of the page. I waited for 15 minutes for a "continue" or "place order" link to appear; one never did. I has to go back to the main page, re-log in, and almost missed the window for confirming the order. There has been some sort of error with the on-line purchase process 2 out of the 3 times I've ordered items from you. On the third order, a piece arrived damaged. I've also had one delivery miss the delivery window. If this one does, I'm done with you.

I purchased a set of 3 mirrors for 57.00. It had been there for days at the price. I paid for it and started to receive the items on the large purchase I made. Almost 10 days later I get an email saying the price had been marked incorrectly and they cant fulfill my order. So, my issue is that you send me the item I paid for. You incorrectly priced the merchandise. That is not my fault and should honor those who paid for it. You should not tell the customer almost 2 weeks after,,, oops. That is not how most stores and businesses work. You correct it after and then make sure the new customers pay that amount. Not the ones who already paid for their merchandise. Very upset and will let everyone know. Not happy with Joss and Main.

I have had a couple of orders so far (and hope to place more) and everything has been great so far. I couldn't be more pleased with the quality of the merchandise, the great pricing and the quick shipping!

TRIED to order a lamp from them, and when I received no confirmation email after almost a week, I checked my bank account to find the charge pending... but still I had received no order confirmation email from the company, so I called them and spoke with customer service. The first rep I spoke to could find no record of the order, even though my bank account showed their pending charge. She swore up and down that she would call me back with some sort of resolution to the problem within 4 hours, and 6.5 hours later when she hadn't called, I called to follow up and she had no answer, not even an acceptable excuse. She just said, "that's SO weird!" and giggled about it... so I asked to speak with her supervisor. The supervisor then advised me to obtain some sort of tracking number from my bank in order to resolve the charge, but when I called my bank I was told that they legally can't give that number out, and why on earth would a company be asking ME to obtain this number, when the charge was issued by them in the first place. I emailed the customer service supervisor back, and received zero response. No apology, nothing. I had planned to order a couch from Joss & Main, but it's a good thing I didn't. Abysmal service.

I'd give it negative 5 stars if I could. I ordered a sofa and the projected delivery was to be in 3 weeks. Seemed reasonable. 3 weeks came and went and no sign of my sofa as well as NO update from customer service about a new delivery date. This was the beginning of a 2 month ordeal of me calling customer service everyday to try and track it down. No follow up or updates except when I would call them. One customer service rep gave me her direct line after I relayed the lack of communication. Long story short, the freight company lost it. THEY LOST A COUCH. No one bothered or took any initiative to make this right or to compensate for the ridiculous hassle. I only got a discount for my trouble because I asked for it twice. They never found the couch and by the time it was deemed a lost cause, it was out of stock making a re-order out of the question. Meanwhile I've been sitting on the floor for 2 months. I'll never use Joss & Main again and I'd never recommend them to anyone either. Not worth the stress and wasted time! Do yourself a favor and shop elsewhere