Twice I've now had to return a pair of dress shoes I bought online from them. The first pair had two different color shoes in the box, after returning those, I now get the replacement pair which shows scuff marks all over the heel as well as wearing in the upper shoe area. Getting my refund and never again will I even buy a tie from JAB.

I was served by Arron and Tafari today at the North Point location, and to say they were above and beyond is an understatement.
While Arron ensured that the suit I had purchased was excellently tailored, and it was, Tafari determined that I could receive a full exchange of three jackets that by many turns of fate had continued being sent from the warehouse in the wrong size. Arron made certain that two of them were replaced by exact matches, and he offered choices for the one that could not be matched in my size. What I ended up with was an even better looking piece than the original.
I've shopped at Jos.A. Bank and Men's Warehouse for many years and cannot remember ever having less than wonderful service, but to say that today the service and courtesy went beyond would be not be enough.

It's this type of experience and the quality of merchandise that keep me a loyal customer. Thank you!

I wish there is less than one star to give
Poor Quality and poor customer service
After second time wear their product there is too much lint on it and looks very poor quality and I tried another one is the same after second use
The brands I use is Traveler Sweater and 1905 Collection.
Moreover I thought the customer service will be very caring about customer experience but I was wrong they don't care.
I do not recommend that product to anyone it is waste money

Years ago, I used to buy most of my suits and sport coats from JAB. Very good quality, and prices were in alignment with other then current mens' stores.

In the last couple years, I have bought a suit ($79), shirts, and ties, with no real problems. If you limit yourself to ONLY buying their very cheap clearance items, good deals can be gotten. However, quality has really gone downhill.

A month ago, I ordered two clearance items, a wool driving cap, and a scarf. A total of $10 for both items. Shipping is free for "Bank" members. Cap, although ordered as XL, ticketed as XL, was a S. Couldn't get it on my head, and came smashed. Gave the cap to my 10 year old nephew, return postage was more than cost. Scarf was synthetic junk, ticketed at $49.95.

I'd never order anything from JAB that wasn't ridiculously cheap, like $69.95 suits, $49 sport coats, and the like. To order $1K suits is insanity.

To start, let me say that I have shopped at Joseph A. Bank for more than 25 years. Generally speaking, I have been pleased with my purchases. I really haven't had any big mishaps... until now.

I received a $250 gift certificate as, just that, a gift. After a couple of months of sitting on it, I decided to check out some shirts on the site. Great deal on summer clearance shirts, even better if you buy three. I put in the order and paid with the gift card. No problem.

The next day the order gets canceled without any reason. I call and am on hold for 35 minutes without anyone picking up. I have to hang up due to other commitments. I go on the chat line later and inquire as to why it was canceled. Jordan says there was a "discrepancy with the information on my credit card." I asked why are they even looking at my credit card when I paid with a gift card. No help at all. Later, I tried the text line and spent another 30 minutes going back and forth without getting my order processed. I made another call and Nicole was also unable to assist but assured me that she would have someone call me to rectify it. That was two days ago.

I did receive an email asking me to resubmit the order. Boom... canceled again. Then they advised me to delete the credit card on file. I did that and placed the order again. Canceled without explanation.

I am done with Jos A Bank. I have advised the person who gave me the gift card to request their money back. I am trying to give them business and the ineptitude is startling. Makes me wonder what happens when you have a problem with your order once it actually gets placed.

Don't do business with this company. There is a reason why they recently filed bankruptcy and I believe I just figured it out.

Sad to say I had a completely unpleasant time buying a suit from Joseph A. Bank online. One mismarked (but beautiful) blue suit later, I started to exchange it for a hopefully correct fit, after 40 minutes on hold, listening to their announcement about waiting for their "World-Class Customer Service!" In what world?!). Then, I noticed I was charged $7.00 for the mailing label! I decided to just return it. Been on hold a second time for 40+ minutes. Never again will I buy from Joseph A. Bank. They have no concern for their customers and don't deserve to be in business. CAVEAT EMPTOR!

It has been almost two months since we cancelled a May wedding due to Coronavirus. We have tried to contact Joseph A Banks for more than two months in person and by phone for a refund ($250) for a pre-paid suit rental, however they will not open their stores or answer customer service phones or online chat. Do not rent from this company. I am fearful they are going to file for bankruptcy and all customers will never receive their refunds for Coronavirus cancelled rentals. This is a horrible way to treat customers who currently could use their refunds. STAY AWAY!

Do not it the permanent crease option with your pants. When you take them to the dry cleaners you will end up with double creases. I've asked dry cleaners to take out the permanent creases. So far none have been able to do so.

I had purchased $1,300.00 worth or shirts and shoes. When I received my order, I found the same shoes $20.00 a pair cheaper at Macy's. I called JAB t see if they would refund the difference. They said they don't do that, the only thing they could do is provide me with a $25.00 coupon for a future order. JAB would rather have their customers return what they purchased and purchase the item from a competitor instead of honoring the price difference. This was my first time dealing with JAB, they make there deals sound great but when you return any items, be sure to return all of them cause if you purchased a shirt that was BOGO and you make the mistake to return one of them, you'll get $0.00 return which means you paid full price for the other item. Just a really bad experience all around, stink's cause thir chlothing seemed to be good quality.

It was my first and last time buying from them. The quality of the clothes is really good and it's a nice store. But the people who work there are rude. They don't welcome you, very dry, they get annoyed fast. I felt they don't want to work. I was uncomfortable. The don't respect or appreciate the customer business. I'm very upset. If I have time I will return all the gifts that I bought from them. They don't deserve our money. The store in Michigan Rochester hills at the village of Rochester.

Purchased a pair of shoes on sale at josbank.com. They charged my credit card then two days later, I received a cancellation notice with no explanation. Really? When I contacted them, they claimed that they ran out of inventory since my order. They would not work with me to provide a comparable replacement. They admitted it was their inventory error, but couldn't care less the impact on the customer. Why shop with a brand that treats people this way? I know I won't be shopping with them again. Buyer beware.

Bought a suit last week and wanted to call the store to check on the pants I had cuffed. Called continuous for about 45 minutes wth no answer. I called the Customer Service number and was on hold for almost an hour. Their recording kept telling me about their "world class" customer service. FAR FROM IT. VERY UNHAPPY. I hope my suit pants turn out OK. Can't imagine why they wouldn't AT LEAST have an answering machine or service. Extremely disappointed.

Bought Jos A Bank Traveler jeans. Fit better than most. BUT... the rear pockets are 6 in deep. Other brands are 7 in. WHY IS THIS IMPORTANT? Because your wallet will literally leap out of your pocket on any opportunity. Lost the wallet leaving a Marriott in Charlotte. Fortunately, an honest housekeeper turned it in. Required a 170 mile detour to retrieve it. Then the next day, lost it again at an Onroute in Ontario. Realized it almost immediately. An honest Canadian tracked me down. All this panic (ever lost your wallet in a foreign country?) for an inch of fabric?! C'mon! Don't buy Jos A Bank products. Jeans are now in a dumpster.