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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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KR
1 review
0 helpful votes
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Very Good!
March 30, 2019

These guys are great. Great products at great prices and great customer service.
I will always recommend this web mall.

Date of experience: March 30, 2019
Ecuador
1 review
0 helpful votes
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Gafas Perfectas
March 29, 2019

Me encantaron fue un regalo de aniversario para mi esposo buscábamos unas polarizadas y no tan grandes para su cara fina quedaron perfectas y el feliz, estoy buscando ahora para mi. Llegaron más rápido de lo que pensé

Date of experience: March 28, 2019
California
1 review
0 helpful votes
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I love watches and I love Joma! Amazing watches at amazing prices. I always check their prices before making any watch purchases.

Date of experience: March 22, 2019
Illinois
1 review
0 helpful votes
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Ordered a Tissot Visodate and it shipped super quickly and was delivered on the expected delivery date.

Date of experience: March 20, 2019
New York
2 reviews
3 helpful votes
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Avoid this site
March 20, 2019

Bought a watch from them. It was an open box purchase but the website says that it has a 5 Year Jomashop Warranty. I returned it for a replacement. They said that was the last one they had in stock. So they refunded my money. They did NOT refund the full amount. Nor did they pay to have it shipped back to them. So I am out that money because they clearly shipped me a defective watch. Did not work out of the box. I highly recommend not dealing with this company.

Date of experience: March 20, 2019
North Carolina
1 review
4 helpful votes
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Wanted to return a watch I ordered, I just didn't like it. First, they do not provide a return label, you pay, no matter the reason for the return. Second, you have to ask for their permission to return the item, and wait for them to send you an RMA form. You'd better read that RMA carefully, because it seems they're making every effort not to refund your money. Still waiting for my refund. I won't use them again, not ever.

Date of experience: March 16, 2019
Lebanon
1 review
0 helpful votes
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Great experience
March 14, 2019

Great experience of shopping and great products. I would recommend shopping to my friends and acquaintance.

Date of experience: March 14, 2019
Illinois
1 review
0 helpful votes
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My girlfriend was delighted with her new Victorianox Swiss Army watch from Jomashop. She admired mine, also from Jomashop, so I got her the ladies model. It a great stainless steel diving watch. The retail price is modest but Joma brings it home for much less. Same watch. Sapphire crystal, Swiss accuracy and design. She just stared at it out of the box. Good sign.

Date of experience: March 12, 2019
Bangladesh
1 review
2 helpful votes
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Last month I ordered a watch from BD. It takes 1 month but I got the product intake and good quality. Very happy with the service

Date of experience: March 11, 2019
Mongolia
1 review
0 helpful votes
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"Great savings"
March 10, 2019

This purse was for sale in one of the department stores for 276$. Bought it at Joma for half of that price. M1B*******

Date of experience: March 9, 2019
New Jersey
1 review
0 helpful votes
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100% SATISFACTION
March 9, 2019

Professionalism in the whole sense of the word, I only buy watches in Jomashop. Goods at the best prices very fast delivery super contact great service

Date of experience: March 9, 2019
New York
3 reviews
0 helpful votes
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Awesome site!
March 7, 2019

(M1B******* my order number)

Before ordering from any other site, I will check JomaShop from now on. I got the exact handbag that I wanted for far less than even Amazon. Fast delivery, too.

Date of experience: March 7, 2019
Minnesota
1 review
0 helpful votes
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Great selection
March 4, 2019

M1B*******. Great watches at reasonable prices and a huge selection of authentic pieces. I'm glad I found this gem of a store.

Date of experience: March 4, 2019
Illinois
1 review
0 helpful votes
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This is the third time I'd purchased at Jomashop and the fourth watch I'd bought in three months... I was fascinated with all the products they offered with a very low price compared to others... I will still continue buying and I'm so proud to let my relatives and friends try shopping at Jomashop for I know it's so worth it... Thanks Jomashop... M1B*******...

Date of experience: March 2, 2019
South Carolina
1 review
0 helpful votes
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I just want to say that my experience with JomaShop has been very positive, and I will be ordering more watches!

Date of experience: February 27, 2019
California
1 review
1 helpful vote
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Didn't refund.
February 22, 2019

Ordered watch with 2 day delivery. Didn't get any confirmation. A MONTH later i get charged by these $#*!s and they finally deliver the watch i already bought by that time. YES, they still charged me for two days. And, for some reason, they are not refunding this.

Date of experience: February 21, 2019
Massachusetts
1 review
0 helpful votes
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This company is amazing. They have great deals on watches regularly and offer a warranty outside if the factory warranty.

Date of experience: February 21, 2019
VE
1 review
1 helpful vote
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First time buying at Jomashop.com and I ended up surprised about amazing products and prices. I also contacted customer service by email and I got a quick and a kind response. Order M1B*******

Date of experience: February 18, 2019
Virginia
1 review
0 helpful votes
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Convenient
February 13, 2019

I love the quality of the products sold but what I love most is the payment plans! How convenient it made it for me to give a beautiful watch this past Christmas

Date of experience: February 13, 2019
Illinois
1 review
0 helpful votes
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Fast and easy site
February 12, 2019

Great items for everyone the site was fast and easy to find any item and reasonable prices, delivery came in faster the expected

Date of experience: February 12, 2019

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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