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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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I have bought watches from Jomashop 12 years ago and just recently, perfect service always. Customer service people are great, products top notch. Never had to use the Jomashop warranty but if I had to, I would expect the very same level of service.
I ordered from Spain a Tissot Heritage Visodate as a gift for my pather (here is my order number M*******). I was getting worryng about the order because I didn´t get any update from the process since the day I bought until the day I got the package. At the end, the item arrived well, with original box without any damage. For the price, it was worth the waiting and my father is very happy with his new watch. Just be aware of paying custom fees in advance (from the website) or it`ll be more expensive once you recieve the item. I´d buy again from this website. 100% recommendable.
I bought a present here which was an automatic watch at a very high discount. The packaging was intact when it arrived an it arrived in 2-3 weeks which in my opinion is very good, knowing it came from the USA to Europe. Overall a pleasant experience.
Article conforme à la description, super montre merci jomashop.
I was impressed how everything went smooth and fast. Since I do not live in the US, the shipment was made super fast and I got my watch 7 days after I made the order. I was well informed about status of the shipment
I buy Tissot watch, lipstick and perfume on Jomashop. Good quality, reliable, fast shipping.
5 star
I've purchased a few watches from JomaShop, and each time I have enjoyed my purchase and have been very happy with the shipping time. It has been prompt and the watches have arrived secure and wrapped properly.
Thank you JomaShop!
Bought this for my husband for Christmas. Fast shipping and gift was as show on website. Husband loved it.
I ordered a pair of Gucci Sunglasses on sale for Christmas and was worried that the glasses would not be authentic or that they would come in late, but I had the completely opposite experience. The sunglasses are completely authentic and arrived at my house in sturdy packaging. I love my sunglasses and can not wait to buy from Jomashop again.
I ordered #M*******.
It was expired date cosmetics.
They replied late but they refunded the order.
So it was ok.
The website easy to navigate! The prices are competitive and better than most. Fast shipping!
Only great experience so far. Will work with jomashop more on the future!
Todo correcto, sin problemas en la aduana con previo pago de tasas y envío rápido España-EEUU
היה ממש שירות מצוין ומהר מאוד המשלוח הזמנתי שעון למקום לא נכון בטעות ושהתקשרת לשרות הלקחות הם נתנו שרות מדהים ולבסוף החזירו לי את כספי תודה רבה
מספר הזמנה M*******
Good discounts, prompt enough shipping that the watches arrived well before christmas.
No complaints
M33T5372
Me gusto muchos fueron muy puntuales a la hora de entrega y buena calidad de productos
Great prices and fast delivery, product came undamaged and brand new. Thank you!
I shopped for the first time with Joma shop and I found the experience delightful...Products and prices were reasonable and of good quality. I will shop again with them.
I had an order that shows delivered but didn't get any of the orders. I called the customer care service and they responded so fast and replaced my orders very fast and quick
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members