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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Michigan
1 review
0 helpful votes
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They're the best
September 25, 2016

I ordered a Movado watch through Jomashop and they were the best on price and the fastest on delivery! Sears were asking for 13 hundred $, and Jomashop were selling it for 7 hundred $. They're the best

Date of experience: September 23, 2016
KR
1 review
0 helpful votes
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It's Excellent!
September 24, 2016

2 month ago,
I purchased toryburch ella packable tote bag (M13A1404) from jomashop.
It's very simple, elagant and roony, so I can carry goods, easily.
It is very foldable as name says so will be great for travel.
I was got it with 25% discounted price and additionaly $10 off using promo code.
I received it within 3 days using standard delivery from ordered date.
I am satified, really.

Date of experience: September 23, 2016
California
1 review
0 helpful votes
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I was recommended to check out jomashop website
I loved it because the site is very clear and easy to use.
I was able to find what I wanted in a fast passed. My order came quickly and well packaged
My order number M13A9086

Date of experience: September 23, 2016
New Jersey
1 review
0 helpful votes
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Poor communication
September 25, 2016

I have put in an order for 3 watches.
2 got delivered right away, 3rd was on back order (3 weeks)
Order was placed 3 months ago with no communication from Jomashop. I called multiple times and all I get is:"we will check with supplier and let you know.
0 call backs

Date of experience: September 23, 2016
New Jersey
1 review
0 helpful votes
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Wonderful
October 25, 2016

I had my doubts in the beginning because I could not believe the prices on these items. But after my first purchase, those doubts went away. I'm an avid amazon shopper and now I get a lot of those items from jomashop because the prices are better (in my cases) and still a great turnaround time. I have had no issues and will continue to use jomashop.

Date of experience: September 23, 2016
Florida
1 review
0 helpful votes
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Worse Customer service
September 23, 2016

Dont't trust what they say. They are good at lying. And they will suddenly shut down your chat with them.

Date of experience: September 23, 2016
New York
1 review
0 helpful votes
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Genuine watches for a low price
September 24, 2016

I have already order more than 10 watches in jomashop. All of them are genuine and looks great without any damage

Can improve the return process. Possibly free returns

Date of experience: September 23, 2016
Florida
1 review
0 helpful votes
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Great service, unbeatable prices!
September 24, 2016

I have been a frequent customer from jomashop ever since I discovered their website! I have made three purchases and I always go to their site first to browse their selections. Love shopping on jomashop!

Date of experience: September 22, 2016
New York
2 reviews
0 helpful votes
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Good experience
September 23, 2016

Prompt service and knowledgeable customer service reps. I have bought several watches from JomaShop and have been very pleased. Price is competitive with other on line sites.

Date of experience: September 22, 2016
DO
1 review
0 helpful votes
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Awesome
September 23, 2016

My purchase arrive in time, the product was perfect, i highly recommend the store, and im sure that i would shop in the future.

Date of experience: September 22, 2016
Georgia
1 review
0 helpful votes
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Great!
September 23, 2016

I ordered a Michael Kors for my girlfriend, the watch was exactly, brand new and the shipping was perfect.

Order number: M13A6791

Date of experience: September 22, 2016
Wisconsin
1 review
0 helpful votes
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Blue Angels Eco-Drive
September 22, 2016

I ordered my Blue Angels Citizen Eco-Drive watch from Jomashop. I was absolutely delighted the watch and my shopping experience with Jomashop. Jomashop is a first class watch supplier.

Date of experience: September 21, 2016
Georgia
1 review
0 helpful votes
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Tissot men's watch
September 22, 2016

I bought this watch as a wedding gift for my husband. It's brand new, beautiful and classic. I can't wait for him to receive this watch on our wedding day.

Date of experience: September 21, 2016
Mexico
1 review
0 helpful votes
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Best deal on the web
September 22, 2016

I bought a Fredrique constant, the experience was amazing. The watch was cheaper here than in amazon. The watch arrived on time and without a scratch

Date of experience: September 21, 2016
New York
1 review
0 helpful votes
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Tissot Watch Order M13A5750
September 22, 2016

Ordered a Tissot watch during summer. Came in within a week (ordered on Monday and came in on Friday). Product was genuine and great!: D

M13A5750

Date of experience: September 21, 2016
New York
1 review
0 helpful votes
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Best place to shop for watches!
September 22, 2016

I'll aways check JomaShop first from now on when shopping for a watch. Smooth check out, fast shipping, watches and boxes in great condition, great follow-up, and amazing prices. Everything you could ask for.

Date of experience: September 21, 2016
California
1 review
0 helpful votes
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Good prices and collection
September 22, 2016

It have good collection and genuine products. But only thing is price keep changinh day by day and for me watch I brought for 250$ and next day price went down to 200$ but return policy is like you have to pay your own for returns. People should get best price before product get delivered. My order number is M13A6561

Date of experience: September 21, 2016
Connecticut
2 reviews
0 helpful votes
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JomaShop - the BEST! (J8129135)
September 22, 2016

This is my third order with JOMAshop (in all cases I order Skagen watches since I get the best value buying through JomaShop) and in every single instance, the service has been absolutely flawless. In fact, in one case, my watch had been delivered to my doorsteps, but someone 'appropriated it' before I was able to get home. I reported the loss to JOMAshop... and, although it was not JomaShops fault that someone stole the watch... after verification through the delivery service, they sent me a replacement - AT NO COST - a week later. Now that is service in my book.

Date of experience: September 21, 2016
New Jersey
1 review
0 helpful votes
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Have bought a Tissot and Hamilton watch. Both authentic and brand new. Have taken then to dealers and verified. Both working well. I will be coming back to build my collection further. Older online reviews of Jomashop have some worrying customer service problems, so far I personally have only had good things to say about their customer service. Number: M13A6787

Date of experience: September 21, 2016
New York
1 review
0 helpful votes
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Amazing store
September 22, 2016

I use Jomashop for all my watch purchases fot years. They always have the best prices and consideting I live in NY I got my orders next day. Always packed nicely. A+ seller.

Date of experience: September 21, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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