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JomaShop Reviews Summary
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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Now I have been a regular customer of Jomashop. I have placed 3 orders over 1 year time -
1st Order - Heritor Laudrup Silver Brushed - Great Watch
2nd Order - Tissot Everytime Silver Dial Two Tone - Ladies - Wife loves it
3rd Order - Heritor Laudrup Silver and Golden Brushed - Gifts for family
Also returned one of the watch from the 1st order. And the return was fast as well. Had to pay for the return shipping but that's not Jomashop problem.
I could not find any cheaper deals anywhere on the internet but Jomashop. The shipping was also very fast and free.
Saving to buy Montblanc Automatic Watch - Just out of my league for right now but will get it someday from Jomashop.
Great service! Order many watches never an issue! Fast service! Looking forward to order my next time piece!
I've got not single bad thing to say about my experience. The prices are amazing the shipping was fast and secure, I am 100% satisfied with everything at Jomashop.
A good seller, very honest who give a good service
Pen was new in original packaging. It came on time and packed well.
Order: M13H2381
I had been looking for a specific Citizen Eco-Drive Atomic watch for quite some time, after considering a used eBay version of the watch, I discovered JomaShop. There brand new prices, were very close to that of even used watches (I don't know how). The watch was shipped fast, and arrived sealed, in brand new, and perfectly working condition. I wear my Citizen watch every day now, and have been diving with it a few times, with no issues. I can't recommend JomaShop enough, I will definitely be back!
Most of things on jomashop cost less, and they have nice after service. Definitely highly recommend.
Placed an order Sunday, opted for next day air shipping, I understand it would take at least another day to process it. Having not heard anything by Tuesday or seen the watch arrive I tried to reach out to customer service to see what the deal was and got a scripted messages saying they were closed for religious observance. When re opened today the 19th I tried to get a hold of customer service and after a 25 minute wait I got through. I spoke with a gentleman who offered no apology or explaination and simply said he thought it would be shipped out today. I think a better idea would have been to notify customers of the holiday and the closing prior to them purchasing. Because now I have paid for first day air shipping for a standard shipping speed.
I ordered a DW watch from the website. It came in quickly and it was well designed and packed. I will definitely order another watch soon from here.
I'm very satisfied with my purchase! I have been looking for this watch my bf wanted but struggled to find a price that was in my budget. Thank you Jomashop for providing brand name products at an affordable price! And my bf loves his watch :)
It was a nice experience in shopping with jomashop.
Items arrived early with good quality
The watch is great... just what I expected. Service was also great, shipping and delivery extremely prompt. I would not hesitate to recommend JomaShop.
My cousin has recommended me this website, i didnt know it before. Now i think it is the best, fast delivery and super tidy. I am very happy with my new watch and i want to keep buying things! This page mixes good price and quality! Thank u JomaShop for this nice experience
Extremely fast and very inexpensive. My order (sunglasses) came within a week and at much better price than I could find at two local malls.
Ordered my boyfriend a watch from here, came on time and in perfect condition like I expected.
He loved it, I loved it and I could not be happier with the purchase of this watch
I bought a Tag Heuer last month from Jomashop and the watch arrived in perfect condition, but there was not warranty card, no warranty whatsoever and when I contacted them, I was totally ignored by their customer support department.
I was ordering designer bag, it was a good deal for the price ( almost a 50% off from original price of department stores). I like it a lot. Great service, fast delivery.
The products are very satisfied. It was comfortable. I like it very much
Cheaper than any other shop! Loved the product. Quick service and delivery.
From the business
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry you have heard back from us as of yet.
Most watches sold by us on our website are automatically registered under our warranty, unless they come with a manufacturer's warranty, please see http://www.jomashop.com/warranty-info.html.
We also place a JomaShop warranty card in the package to allow a gift recipient to register the warrant to themselves online, please see http://www.jomashop.com/help-center/warranty-registration.
Jomashop thanks the customer for sharing their experience.
Roee Adler
Customer Service Manager
[email protected]