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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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Ordering was easy and the the Speedmaster arrived quickly with everything in fine order. The packaging was very carefully done to prevent damage in transit. Will shop again!
More varieties of watches, price acceptable, easy to access.
I've made multiple purchases in the past year and found their selection of watches current & updated. The shipping is extremely fast & they have outstanding payment options (installment) for more expensive purchases. I would defenitly buy again.
This is the second time I've ordered from Jomashop and was very pleased with the service. I've ordered two Hamilton watches and they have gotten to me in pristine condition. Packaging has always been great and shipping is fast. Saved a lot of money over shopping anywhere else!
Great selection of watches at unbeatable prices and with varying payment options. The watch shipped quickly and was a lovely gift. Unfortunately, the watch band was damaged only after a week's wear but the folks at JomaShop were responsive, courteous and helpful in solving the issue. Despite the minor issue (which was resolved), based on the customer service, I definitely will be a returning customer.
I received a lovely Marc by Marc Jacobs watch for around 50% off, in perfect condition, WITH a warranty. They have an excellent selection, all at a steal, and my watch arrived in just a few days to Seattle from NY. Order number M13Q1619
Had a great sale going on the product I purchased. Smooth checkout. Received my purchase pretty quickly with no issues. Would buy form JomaShop again.
What I love about jomashop is you buy original stuffs@ a very affordable price. Will highly recommend this site to family n friends and definitely shop here again n again
Decent prices, but setup a temp email, as you'll get spammed and it's very difficult to turn off (and their site doesn't work with Chrome or Safari)
They have reasonable prices and I was so shocked how fast my watch came in! I will order from them again!
I got my husband a wonderful watch for our anniversary and he loves it! Plus the price on JomaShop was the best on the Internet. Will definitely shop here again!
The service is just amazing from the minute u start looking till buying they have the best prices where ever I looked jomashop is cheaper they have the biggest selection of watches and so much more... jomashop is the best forget about the rest!
I always order my watches from Jomashop and will do so in the future.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

