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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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New Jersey
1 review
0 helpful votes
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A wonderful shopping online
November 24, 2016

I placed the order #M13W7975 on Jomashop website. Within 2 days, I got my parcel. The package had been protected very well and the goods was perfect. Most important, the price is much lower than other retails.

Date of experience: November 24, 2016
Tennessee
3 reviews
0 helpful votes
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Kate Spade Watch
November 23, 2016

Zippy shipping, awesome Kate Spade watch, a perfect transaction!

Date of experience: November 23, 2016
Michigan
1 review
0 helpful votes
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Love this website to shop
November 23, 2016

I had order from this website many times, they have the best deals and best service!
I will buy again

Date of experience: November 23, 2016
Washington
1 review
0 helpful votes
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Cheapest price I found by a lot!
November 23, 2016

I was overseas on a navy deployment and saw watches I liked in the $400 range. Doing my dodiligebce I started dooing the watch I wanted and found it on jomashop for 144! I was sceptical but placed the order. Watches came to the ship in the middle of the pacific fast and well packed. Since my order, I have told everyone that compliments my watch about jomashop. Will continue to recommend!

Date of experience: November 23, 2016
West Virginia
1 review
0 helpful votes
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Perfection
November 23, 2016

M13W8343

Jomashop is the true one stop shop for watches. The pricing is fair, the products perfect, and the overall experience exceptional.

Date of experience: November 23, 2016
Viet Nam
1 review
0 helpful votes
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Great services - good products
November 23, 2016

I have just bought 2 watches on Jomashop with order no M13W3429. Just want to say; Best services and good quality. Will be continue with shop for the next times.
Thanks

Date of experience: November 22, 2016
New York
1 review
0 helpful votes
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Ray bans!
November 22, 2016

I love ray bans, the real ones made in Italy. I'm always on the lookout for a deal. Joma shop was easy to use and the shipping was fast. It's legit.

Date of experience: November 22, 2016
Arizona
1 review
0 helpful votes
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Order No. M13W5159
November 22, 2016

Product was recieved on time in excellent condition. This is one of the lowest online buy places for all kinds of watches highly recommended.

Date of experience: November 22, 2016
Illinois
1 review
0 helpful votes
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Glamorous
November 22, 2016

I love my watch. Michael kors watch that is. It is perfect and so financially convenient. I would not purchase my future name brand watches other than from JomaShop.

Order number: M13W4038

Date of experience: November 22, 2016
New Jersey
1 review
0 helpful votes
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Best place to get any name brand watches you need to buy

Date of experience: November 22, 2016
New Jersey
1 review
0 helpful votes
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Very pleased
November 22, 2016

This was my first time using jomashop but will not be my last. I was very pleased with the quality and service I received from them. I will definitely continue to purchase from Jomashop.

Date of experience: November 22, 2016
Georgia
1 review
0 helpful votes
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Horrible service
November 22, 2016

Ordered two watches, both were in-stock on website. One came on-time and the other I was told would be two weeks. Two weeks came and went and they said another two weeks. Again, two weeks came and went. Finally a customer rep said she would get me a answer no matter what, just give her two days. I bet you can guess what happened... came and went... no answer! One star is being generous.

Date of experience: November 21, 2016
Indiana
1 review
0 helpful votes
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My JomaShop Experience
November 22, 2016

I purchased a Daniel Wellington Dapper 38mm St Mawes watch for the great price of ~$105, on sale. It was shipped fast and was packaged well. The watch is great. Overall, I had a good experience and would purchase from JomaShop again in the future.

Date of experience: November 21, 2016
New Jersey
1 review
0 helpful votes
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Amazing selection at incredible prices
November 21, 2016

I searched the internet for that special watch for my wife on our 15th anniversary and came across Jomashop. They had the widest range of selection of all and their prices were most definitely the cheapest. I found the watch I liked best and was a bit skeptical at how low the price was, especially compared to other sites. I decided to give it a shot and couldn't be happier. The watch arrived very quick and was absolutely beautiful. It made me the hero with my bride. I would definitely recommend them to anyone. Thanks Jomashop.

Date of experience: November 21, 2016
Florida
1 review
0 helpful votes
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Excellent
November 21, 2016

Easy to order, fast shipping, great product, good price... love the side.

Date of experience: November 21, 2016
Pennsylvania
1 review
0 helpful votes
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Great Deal
November 21, 2016

I ordered the Victorinox INOX. I frequently browse the Jomashop webisite because I have found that they have the most competitive prices in the market. I received my watch in about 3-5 days and have had no issues at all. I would definitely order from Jomashop again.

Date of experience: November 21, 2016
Washington
1 review
0 helpful votes
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Very Pleased
November 21, 2016

I purchased a lovely Tag Heuer watch that I had been eying for sometime. After paying full price for my last one I thought it was worth a shot. It's works great and I can't wait to buy another. I found the website and service to be superior to other websites which made shopping easy too. The watch arrived quickly and I am very please. Why not save $800?

Date of experience: November 21, 2016
New York
1 review
0 helpful votes
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Are you sure you want me to do this?
November 20, 2016

The Citizen eco-drive chronograph you sold me hasn't worked since Day 1. It's supposed to be powered with a battery by light, any kind of light. It still hasn't worked, nor have the other features.

Date of experience: November 20, 2016
Roee A. — JomaShop Rep
over a year old

JomaShop is sorry to hear the watch seems to have operational issues and that looks like it needs to be serviced. Please send the watch in to be serviced using our returns pages on our site http://www.jomashop.com/help-center/returns, also see below warranty registration and information.

All watches sold by us on our website are automatically registered under our warranty, unless they come with a manufacturer's warranty, please see http://www.jomashop.com/warranty-info.html.

We also place a JomaShop warranty card in the package to allow a gift recipient to register the warranty to themselves online, please see http://www.jomashop.com/help-center/warranty-registration.

Jomashop thanks the customer for sharing their experience.

Roee Adler
Customer Service Manager
[email protected]

California
2 reviews
0 helpful votes
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Great Value
November 19, 2016

Got the watch for my wife for her birthday, she loved it, Jomashop gave me a great value for this item and it looked great, needless to say I was king for a day, my wife was very pleased with her gift.

Date of experience: November 19, 2016
Maryland
1 review
1 helpful vote
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Watch Review
November 18, 2016

Had some trouble with customer service applying a discount. Said my discount was applied incorrectly and that they couldn't credit me. Thought it was clearly a system error (I won't go into details) and I thought it was poor customer service to say it was my fault.

Date of experience: November 18, 2016

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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