Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Gotta love the TW Steel watches that I purchased last month. The items were great! Delivered on time and in a very good condition. Jomashop even has its own warranty. Going to have to purchase my next time piece again from Jomashop.
I feel satisfied with jomashop. Hopefully in the future, there will be more cooperation here
Hopefully, Jomashop will update more fashion and quality products
My order M******* was processed quickly and came in on time. The whole shopping process was very pleasant, and the information on the watch is presented in all details. I have bought from Jomashop many times before and will continue to do so.
I like your site, it will be better, if your site have app for mobile. It is easy to me suffer web and order.
Thanks
This is my second purchase on jomashop and I plan on buying more. I am completely satisfied with my experience..
Beautiful Watch, arrived on time, and ot works and feels great, I love the product and priceis excellent.
I was concerned about returning products that did not work out for me but Jomoshop provide excellent response. Very pleased with their customer service and the quality of their products. I had two returns out of three purchases but absolutely no problems
Shopping for a Mont Blanc pen. Jomashop ha\d great pricing and received it in 2 days. Lightening fast!
I have bought a watch and had to leave US in a few days after. It s a present to my dear friend so I am pretty anxious that could be delivery in time. However, the package had been arrived even sooner than I expect. Thus I highly appreciate your service and enthusiasm, also recommend guy'd better experience once with shop.
Ordering was the easy part; the hard part was choosing from all the great items. Prices are amazing!
Thanks to Jomashop I could buy the watch that Was on my wishlist since long.
They offer a super bargain on all ranges and are genuine also offer a warranty on the product
Thanks Jomashop
I bought this for my husband for his birthday and he absolutely loves it! Great watch, great price, great buy!
First saw this watch st local jewelry store n couldn't justify the $795. Price! Went shopping online n found jomashop to have best price (50% off) and financing too... win win! When this is paid off, definitely going back!
This was a very special gift for my boyfriend`s birthday -he`d always wanted a watch by Citizen and thanks to Jomashops competitive pricing i bought from them. Everything was perfect right down to the quick and safe shipping
Recently purchased a watch from Joma, I liked the selection, prices were very good, and after selection, it was shipped quickly.
Multiple times I was told that Jomashop would remove the $14.99 charge for 2nd Day Air shipping do to my order being out of stock, yet I was charged that amount anyway. I called Jomashop again to tell them would had happened and again they said they would remove the charge but never did. Very disappointed with the very poor service. I will not shop there again.
I receive my package in a very timely manner good for business. Customer service agent is my question very well I was please with
M14T7638
I always bring watch from Jomashop to Vietnam to sell. I hope Joma can give me more chances as reseller in Vietnam with good price than website. When i have problem with Watch, they will kindly help me to solve the problem.
Order number: M14Y5151. Title says it all. First watch I ordered took months and was accompanied by absolutely terrible customer service. I would be embarrassed.
The second watch I ordered, however, was delivered much more efficiently compared to the first, which isn't saying much. Currently on the fence as to whether I would purchase from Jomashop again.
I saw this model online and found a great deal at jomashop.The watch shipped quickly and was expected as shown in photos. It was a good experience.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

