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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Philippines
1 review
0 helpful votes
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Awesome!
March 10, 2017

Gotta love the TW Steel watches that I purchased last month. The items were great! Delivered on time and in a very good condition. Jomashop even has its own warranty. Going to have to purchase my next time piece again from Jomashop.

Date of experience: March 10, 2017
Viet Nam
1 review
0 helpful votes
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GOOD AND NICE
March 10, 2017

I feel satisfied with jomashop. Hopefully in the future, there will be more cooperation here
Hopefully, Jomashop will update more fashion and quality products

Date of experience: March 10, 2017
California
1 review
0 helpful votes
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Great shopping experience.
March 10, 2017

My order M******* was processed quickly and came in on time. The whole shopping process was very pleasant, and the information on the watch is presented in all details. I have bought from Jomashop many times before and will continue to do so.

Date of experience: March 10, 2017
Viet Nam
1 review
0 helpful votes
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I like Jomashop.com M1500689
March 10, 2017

I like your site, it will be better, if your site have app for mobile. It is easy to me suffer web and order.
Thanks

Date of experience: March 10, 2017
Texas
1 review
0 helpful votes
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User friendly...
March 10, 2017

This is my second purchase on jomashop and I plan on buying more. I am completely satisfied with my experience..

Date of experience: March 10, 2017
Washington
1 review
0 helpful votes
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Beautiful Wacth
March 10, 2017

Beautiful Watch, arrived on time, and ot works and feels great, I love the product and priceis excellent.

Date of experience: March 10, 2017
Pennsylvania
2 reviews
0 helpful votes
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I was concerned about returning products that did not work out for me but Jomoshop provide excellent response. Very pleased with their customer service and the quality of their products. I had two returns out of three purchases but absolutely no problems

Date of experience: March 10, 2017
Maryland
2 reviews
3 helpful votes
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Great experience
March 10, 2017

Shopping for a Mont Blanc pen. Jomashop ha\d great pricing and received it in 2 days. Lightening fast!

Date of experience: March 9, 2017
Viet Nam
1 review
0 helpful votes
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Amazing service
March 10, 2017

I have bought a watch and had to leave US in a few days after. It s a present to my dear friend so I am pretty anxious that could be delivery in time. However, the package had been arrived even sooner than I expect. Thus I highly appreciate your service and enthusiasm, also recommend guy'd better experience once with shop.

Date of experience: March 9, 2017
California
1 review
0 helpful votes
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Ordering was the easy part; the hard part was choosing from all the great items. Prices are amazing!

Date of experience: March 9, 2017
India
1 review
0 helpful votes
Follow Sumeet S.
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Thanks to Jomashop I could buy the watch that Was on my wishlist since long.

They offer a super bargain on all ranges and are genuine also offer a warranty on the product

Thanks Jomashop

Date of experience: March 9, 2017
TT
1 review
0 helpful votes
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M14Y8511
March 9, 2017

I bought this for my husband for his birthday and he absolutely loves it! Great watch, great price, great buy!

Date of experience: March 9, 2017
Oregon
1 review
0 helpful votes
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Painless
March 9, 2017

First saw this watch st local jewelry store n couldn't justify the $795. Price! Went shopping online n found jomashop to have best price (50% off) and financing too... win win! When this is paid off, definitely going back!

Date of experience: March 9, 2017
Texas
1 review
0 helpful votes
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Boyfriend loves the watch!
March 9, 2017

This was a very special gift for my boyfriend`s birthday -he`d always wanted a watch by Citizen and thanks to Jomashops competitive pricing i bought from them. Everything was perfect right down to the quick and safe shipping

Date of experience: March 9, 2017
Puerto Rico
1 review
0 helpful votes
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Excellent prices and service
March 9, 2017

Recently purchased a watch from Joma, I liked the selection, prices were very good, and after selection, it was shipped quickly.

Date of experience: March 9, 2017
Arizona
1 review
0 helpful votes
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Very Poor Customer Service
March 9, 2017

Multiple times I was told that Jomashop would remove the $14.99 charge for 2nd Day Air shipping do to my order being out of stock, yet I was charged that amount anyway. I called Jomashop again to tell them would had happened and again they said they would remove the charge but never did. Very disappointed with the very poor service. I will not shop there again.

Date of experience: March 9, 2017
Pennsylvania
1 review
0 helpful votes
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Good price
March 9, 2017

I receive my package in a very timely manner good for business. Customer service agent is my question very well I was please with

Date of experience: March 9, 2017
Viet Nam
1 review
0 helpful votes
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M14T7638
I always bring watch from Jomashop to Vietnam to sell. I hope Joma can give me more chances as reseller in Vietnam with good price than website. When i have problem with Watch, they will kindly help me to solve the problem.

Date of experience: March 9, 2017
Illinois
1 review
0 helpful votes
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Order number: M14Y5151. Title says it all. First watch I ordered took months and was accompanied by absolutely terrible customer service. I would be embarrassed.

The second watch I ordered, however, was delivered much more efficiently compared to the first, which isn't saying much. Currently on the fence as to whether I would purchase from Jomashop again.

Date of experience: March 8, 2017
Massachusetts
1 review
0 helpful votes
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Great looking watch
March 9, 2017

I saw this model online and found a great deal at jomashop.The watch shipped quickly and was expected as shown in photos. It was a good experience.

Date of experience: March 8, 2017

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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