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JomaShop

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
650
value
687
shipping
690
returns
333
quality
671
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Massachusetts
1 review
0 helpful votes
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Great Value
May 3, 2017

Bought a discounted Tag Heuer from them. Ordering and shipping was extremely easy. The only even slight negative was that I had to ask for tracking information on the shipment. Order #M*******

Date of experience: May 3, 2017
Malta
1 review
0 helpful votes
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The variety of products and the brands offered are of exceptional quality, like the service provided. Browsing and shopping on the site was a pleasure. Being an international order, with its risks, I was happy with the constant emails checking on the status of the package and the follow-up checking if I have received the item. Very good service, and I hope Jomashop continue improving!

Date of experience: May 3, 2017
Viet Nam
1 review
0 helpful votes
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Material is very good
Style is so cool
I'm so excited and happy.
This watch is seriously awesome. It looks very good and fits super well. The display is black and made to have a very stealthy look. That is why there are complaints referring to it being difficult to read. That is true, the more detailed displays are darkened at night and virtually invisible even with illumination. But I'm so impressed with its look that it doesn't disappoint me one bit. The analog hands are very visible and its functions are useful. I just received the watch today and with the directions already have the alarm set, time and date set and even applied the lap counter which records speed as well. Buy it!

Date of experience: May 3, 2017
Arkansas
1 review
0 helpful votes
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I purchased a Tag Heuer Aquaracer watch for my wife and couldn't be more pleased with the experience. This is the third timepiece I've bought from JomaShop and I've yet to be disappointed. Top quality watch, all papers and proper packaging, in perfect condition. Shipping was prompt and the price could not be beat. I wouldn't hesitate to buy again.

Date of experience: May 2, 2017
Georgia
1 review
0 helpful votes
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Just ok
May 2, 2017

I have been using Jomashop now for approximately 4 years. While I find your prices very competitive and impressive, your customer service REALLY needs a lot of work.

We appreciate the fact that your prices are low, but that does not mean that your customers should be talked to the way your service reps do most times. Reps act as if they are doing customers a favor; we are paying customers, regardless of what discounts we receive. Everyone should be treated with courtesy and decency.

Date of experience: May 2, 2017
Canada
1 review
0 helpful votes
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Too easy.
May 2, 2017

Great price and delivery with the knowledge and assurance of easy returns if need be. Guaranteed authentic with reviews that are outta this world left me with a great deal of confidence.

Date of experience: May 2, 2017
Massachusetts
1 review
0 helpful votes
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Great Purchase
May 2, 2017

The item ordered was exactly as described.
It was new, looked great and thus far has worked fine.
The shipping was fast.

They also give their own warranty with the watch, but have not had to deal that.

I would purchase again from this seller.

Date of experience: May 2, 2017
New York
1 review
0 helpful votes
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Great Watch
May 2, 2017

It was professional and expedient. I will continue to shop with Jomashop, when looking to purchase watches.

Date of experience: May 2, 2017
New York
1 review
0 helpful votes
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Speechless
May 2, 2017

The product was exactly was describe, in a perfect box, fast shipping.
Thanks to the team JSHOP. 5 of 5 star

Date of experience: May 2, 2017
Ecuador
1 review
0 helpful votes
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5 star service
May 2, 2017

The packaging was excellent, the price as well, details, promptness, followup, everything was 5 stars. Will definitely buy next time, saving up for my Tudor day date in gold.

Date of experience: May 2, 2017
Virginia
1 review
0 helpful votes
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Excellent Company
May 2, 2017

Brought two watches from these guys one a movado and one a MichaelKors. Both watches were significantly lower in comparison to other retailers like Macy's. I will purchase all my watches from JomaShop. Watches were very authentic as well. Save Save Save...

Date of experience: May 2, 2017
Canada
1 review
0 helpful votes
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Excellent product
May 2, 2017

Love my watch it's beautiful. I waited eight weeks to receive it due to back order but it was worth it. I am satisfied and will continue shopping with Jomashop!

Date of experience: May 2, 2017
Michigan
1 review
0 helpful votes
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Shipping was very fast, shopping was very efficient and I love the collection of watches they always have. Excellent prices and easy buying!
M*******

Date of experience: May 2, 2017
New Jersey
1 review
0 helpful votes
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Shop experience
May 2, 2017

Good job serving people. Fast shipping and reliable vendor. I will give this five star rating because of all of the good things they have. All shopping experience is nice and very interactive website they have nice business with them and still buying to them

Date of experience: May 1, 2017
Australia
1 review
0 helpful votes
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Poor service from Jomashop
May 2, 2017

I live in Sydney Australia and recently bought a Mondaine watch which is supposed to be water resistant (10ATM). I went for a swim and it immediately leaked showing significant condensation inside the face. So I took the watch to a jeweller who dried it out and then performed a pressure test for $20. It failed the pressure test at 3ATM pressure so the watch is flawed. The jeweller said I should get it replaced. I then twice emailed Jomashop to ask what I could do to rectify the problem. No-one replied which was dismal. Is anybody home at Jomashop?

Date of experience: May 1, 2017
Ohio
1 review
0 helpful votes
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Easy as 1, 2, 3
May 1, 2017

Any time I want to just browse or place an order, the process couldn't be any easier. Items are always in stock and ship very quickly. I am very satisfied with my jomashop purchases!

Date of experience: May 1, 2017
California
1 review
0 helpful votes
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Ordered 2 watches and paid extra for shipping but still haven't recieve the second watch. No follow up on the status and no updates

Date of experience: May 1, 2017
New Jersey
1 review
0 helpful votes
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Pleasantly Surprised
May 1, 2017

I've been very happy with my JomaShop purchases!
I've gotten two designer bags, a pair of sunglasses and two watches. All authentic, great quality. I couldn't be happier!
Order #M*******

Date of experience: May 1, 2017
Arizona
1 review
0 helpful votes
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Great service & products
May 1, 2017

My first time shopping with Jomashop. I was pleasantly surprised and pleased with their speedy shipping service and product quality. I ordered a Montblanc pen. Authentic and well-priced! Went back for a Prada wallet. Needed to return it as it was not right for my needs. Return process was smooth and the credit was in my account within a weeks time. I appreciate the professionalism, speedy service in shipping and returns, but especially like that their products are authentic and I don't have to pay tax! I will be buying more goods from Jomashop. Thank you!

Date of experience: May 1, 2017
California
1 review
0 helpful votes
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I have ordered several watches from Jonathan ship and have yet to find a lower price great quality watch supplier. Would have been a five if not for the restaurant.com offers as they are a pain and hold no value. I have privacy concerns on the restaurant.com inclusions.

Date of experience: May 1, 2017

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+209
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