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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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Bought a discounted Tag Heuer from them. Ordering and shipping was extremely easy. The only even slight negative was that I had to ask for tracking information on the shipment. Order #M*******
The variety of products and the brands offered are of exceptional quality, like the service provided. Browsing and shopping on the site was a pleasure. Being an international order, with its risks, I was happy with the constant emails checking on the status of the package and the follow-up checking if I have received the item. Very good service, and I hope Jomashop continue improving!
Material is very good
Style is so cool
I'm so excited and happy.
This watch is seriously awesome. It looks very good and fits super well. The display is black and made to have a very stealthy look. That is why there are complaints referring to it being difficult to read. That is true, the more detailed displays are darkened at night and virtually invisible even with illumination. But I'm so impressed with its look that it doesn't disappoint me one bit. The analog hands are very visible and its functions are useful. I just received the watch today and with the directions already have the alarm set, time and date set and even applied the lap counter which records speed as well. Buy it!
I purchased a Tag Heuer Aquaracer watch for my wife and couldn't be more pleased with the experience. This is the third timepiece I've bought from JomaShop and I've yet to be disappointed. Top quality watch, all papers and proper packaging, in perfect condition. Shipping was prompt and the price could not be beat. I wouldn't hesitate to buy again.
I have been using Jomashop now for approximately 4 years. While I find your prices very competitive and impressive, your customer service REALLY needs a lot of work.
We appreciate the fact that your prices are low, but that does not mean that your customers should be talked to the way your service reps do most times. Reps act as if they are doing customers a favor; we are paying customers, regardless of what discounts we receive. Everyone should be treated with courtesy and decency.
Great price and delivery with the knowledge and assurance of easy returns if need be. Guaranteed authentic with reviews that are outta this world left me with a great deal of confidence.
The item ordered was exactly as described.
It was new, looked great and thus far has worked fine.
The shipping was fast.
They also give their own warranty with the watch, but have not had to deal that.
I would purchase again from this seller.
It was professional and expedient. I will continue to shop with Jomashop, when looking to purchase watches.
The product was exactly was describe, in a perfect box, fast shipping.
Thanks to the team JSHOP. 5 of 5 star
The packaging was excellent, the price as well, details, promptness, followup, everything was 5 stars. Will definitely buy next time, saving up for my Tudor day date in gold.
Brought two watches from these guys one a movado and one a MichaelKors. Both watches were significantly lower in comparison to other retailers like Macy's. I will purchase all my watches from JomaShop. Watches were very authentic as well. Save Save Save...
Love my watch it's beautiful. I waited eight weeks to receive it due to back order but it was worth it. I am satisfied and will continue shopping with Jomashop!
Good job serving people. Fast shipping and reliable vendor. I will give this five star rating because of all of the good things they have. All shopping experience is nice and very interactive website they have nice business with them and still buying to them
I live in Sydney Australia and recently bought a Mondaine watch which is supposed to be water resistant (10ATM). I went for a swim and it immediately leaked showing significant condensation inside the face. So I took the watch to a jeweller who dried it out and then performed a pressure test for $20. It failed the pressure test at 3ATM pressure so the watch is flawed. The jeweller said I should get it replaced. I then twice emailed Jomashop to ask what I could do to rectify the problem. No-one replied which was dismal. Is anybody home at Jomashop?
Any time I want to just browse or place an order, the process couldn't be any easier. Items are always in stock and ship very quickly. I am very satisfied with my jomashop purchases!
Ordered 2 watches and paid extra for shipping but still haven't recieve the second watch. No follow up on the status and no updates
I've been very happy with my JomaShop purchases!
I've gotten two designer bags, a pair of sunglasses and two watches. All authentic, great quality. I couldn't be happier!
Order #M*******
My first time shopping with Jomashop. I was pleasantly surprised and pleased with their speedy shipping service and product quality. I ordered a Montblanc pen. Authentic and well-priced! Went back for a Prada wallet. Needed to return it as it was not right for my needs. Return process was smooth and the credit was in my account within a weeks time. I appreciate the professionalism, speedy service in shipping and returns, but especially like that their products are authentic and I don't have to pay tax! I will be buying more goods from Jomashop. Thank you!
I have ordered several watches from Jonathan ship and have yet to find a lower price great quality watch supplier. Would have been a five if not for the restaurant.com offers as they are a pain and hold no value. I have privacy concerns on the restaurant.com inclusions.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

