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Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
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Great price and extremely quick delivery. Was very impressed with the overall experience. I was looking for a pair of aviator ray bans since I lost maybe my 5th pair. I was happy to see the price and quality was really on point. Happy to have come across this site.
I was impressed with the quality and service! The watch is beautiful and the price was awesome. Shipping was fast. My order number is M15Q7774
I was very pleased with my purchase from Jomashop. They kept me informed about my order. I received confirmations about my order right away. They let me know when my order was shipped with information about tracking the shipment of the purchase. Perfect packaging and product - super fast delivery. Thank you
The service of jomashop is very good, I am happy about you. Good quality, right product, fast delivery.
M15Q6387
The service was prompt, secure and efficient. The service personnel helped me to cancel an order on a backordered product and switch it over to an in-stock product.
Order: M15Q5951 I ordered the product with a gift option that included a message. The order was received with the gift message. It was a graduation gift, so I was hoping for the message that I typed on the website would be sent with it. It was disappointing for me to see my gift be without a message.
The watch was shipped quickly and was as described in the advertisement. The staff were nothing but courteous and professional.
I have bought a couple watches for my husband the price is unbeatable! Shipping is fast and customer service rocks!
I like the service of jomashop. Good product, fast delivery, great discounts. I will continue to choose jomashop for my upcoming products. Thank you very much
What can I say, I love the watch. You can always count on god prices, fast shipping, and a secure transaction when shopping here.
Great experience, quality product, exceptional customer service, awesome variety, user friendly website, amazing prices
I recently became a "watch fan", and jomashop was a great discovery for me.
The only issue that I hace suffered, is that in 2 of my prevous 3 orders the goods was out of stock, so the deliver took more time than I was expected.
Fast shipping and was exactly what I ordered. Hamilton is a very good watch and the deal that I get from jomashop is the only store I order them from.
Bought it as present and he love it! Came in time and the price were great! You should buy it no doubt
Great price, fast ship, completely authentic.
I was skeptical, but I turned out to be 100% satusfied.
JomaShop has a wide variety of watches, as well as other accessories, ranging from on the cheaper side to luxury. I have ordered 4 watches now from Jomashop and all have come rather quickly and in excellent condition with the maker's box, along with a catalog and a future discount card. It amazes me how JomaShop has inventory on the insane amount of watches that they show on their site. I find myself perusing their website a few times a week as they are continually stocking new items. Probably my favorite online site to shop at.
Easy website to shop, quick shipment. Enjoyed the experience. However I regret because my e-mail address is flooded of Jomashop e-mails. It is daily e-mails if not twice per day. Everyday I need to keep deleting e-mails from Jomashop and I'm tired of that. Sometimes I regret, should have paid more to don't have this burden now..
The watch was exactly as advertised and looks great. The seller is great and I shall purchase from them again. The watch came on time and JomaShop followed up everystep of the way.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

