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Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
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I actually havent recieved my order yet, and the reason iam writing this review is that i am very worried about the items i purchased. It has been more than one week since i placed the order. But its still on preparing ship status. Im afraid that its going to be a horrible online shopping experience. Because the reviews are not happy at all! The most scary thing about it is that i paid around 200$ on 3 items... The only thing i can do now is praying that the size and quality will be good and it will arrive soon.
Not deserve even half star. I ordered 2 dresses with same style, same size, two different colour. I found that it had 11/2 inches different between two dresses, just like one in size M and one in size L, so I ask for fully refund and pay for the return shipping cost (send from US to China), they refused to pay shipping and just will pay $5 for compensation. That's not my fault, but I suffered.Not fair, hope other customers don't fall in this trap.
Dear Customer,
Thank you for sharing your shopping experience with us!
We want to give you our most sincere apologies for not meeting your expectations while shopping at Jollychic, but sometimes, there is something unhappy happened.
Please contact us with more details to [email protected] so we can solve this problem for you as soon as possible.
Hope to hear from you soon.
I just purchased a dress. Love the material, the feel of it against my skin is awesome i will recommend them highly. It does take some time getting after all they do come from China. So that is kind of frustrating. But they come soon enough. About the only thing i wish were true about them is i wish they were a bit bigger but no worries. I highly recommend these.
Dear Litzy,
Thanks so much for your feedback.
Your satisfaction is our first priority. Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible. Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
I really don't know how to properly rate my blazer. The blazer I received is not the same as the picture, however, it is fit and kind of cute on me. Besides I have an event tomorrow which I need it regardless. So I take it, further, I really like the skirts on the jollychic which is the reason I ordered it from thousands of other websites and the price is really good. Hopefully the product picture will match next time to guarantee customer's satisfaction.
Dear Irene,
Thanks so much for your feedback.
Your satisfaction is our first priority. Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible. Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
Thank you for all you reviews or warning. I was about to purchase from jollychic.com but I knew something was wron because I kept on seeing their ads everywhere. They must have used up all the money that they got from the customers in placing those ads on every site that I go to. Good thing I looked up for any reviews and I was surprised to see all these bad reviews. I was really tempted to buy from them since the images of the products look really nice but I would rather spend extra bucks to buy clothes from legit stores. Thank you agaon for sharing your shopping experience with Jollychich. I do hope they will properly refund all their unsatisfied customers' purchases.
Dear Zoey,
I am so sorry that we lose the opportunity to cooperate with u this time, but thanks anyway for your comment.
We will do everything we can to improve our service and make your next purchase as smooth as possible.
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
Was kinda worried about how it would look, so cheap you know; turns out to be quite good indeed.
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improve our service.
Look forward to serving you again!...
I was very stressed when i saw the bad reviews to my bad luck i haad already ordered worth $105, i nagged the customer service reps everyday, and every time they were kind and informative.
I received the order in kuwait in a lil more than a week and was happy to receive everything just like i ordered, expect one tshirt that was 2 size larger (for which Jollychic has refunded the money and suggested i Keep the Tshirt!) How awesome!
I wonder why it has such a terrible rating - i guess that's because people shop without looking at the size chart, that's a must!
Overall i am very happy with the experience and i will be using the site many more times for sure ( a sale would do me good! Lol) Thanks guys at jollychic for the awesome online shopping experience! Hope you keep up to the great servive you offer!
Dear, we are so appreciate your great support on our website and leave us good feedback. We will do better in the future. Next order, we will send you a good gift, wish you like it. We are all right here, any questions, please feel free to contact us! We will do our best for you! :)) ))
As soon as i paid for my order I had a feeling this site was a scam, my order had to be $115 to have free shipping to Australia. I have received an email from them stating the order has been shipped and received but I have not received anything. After reading all these reviews I believe I most likely wont receive anything and just want my money BACK! The website for the courier that is "supposedly" sending me the good does not even exist. I have been trying to go onto there website from my computer to my phone and it does not work. DO NOT BUY ANYTHING FROM THIS WEBSITE! I will be emailing Facebook with a complaint for even suggesting your website in there ad's so there isn't anymore poor people like me that have to go through this nightmare.
I placed my order and paid S$207 on 20th April. The status states "Unpaid". I called my bank and was informed that the amount had been deducted from my account. Iemailed to ask them about the order... NO REPLY after 3 days! I really like their clothes (at least from the pictures) but cannot expect this is a scam!
Dear Linh,
This is Sunny from Jollychic.com, the representative of Customer service.
You paid this order by master card for 207 dollar, but pls understand that the bank will check the payment before processing and i am so sorry that this processing time takes a little longer.
But we have sent u email to confirm with u once we get the payment, pls kindly check in your mail box.
And your order already shipped by DPEX, the tracking no.is 860010708622
It already delivered to you at 8th May according to the information at http://www.ckeex.com/cgi-bin/GInfo.dll?EmmisTrackE
We are really so sorry for this misunderstanding, but We will do everything we can to make your next purchase as smooth as possible.
Thanks for your support.
This site is a scam, was browsing when I saw a familiar dress. Turns out it's a picture taken from Zara's current collection:
http://www.jollychic.com/p/exquisite-v-neck-straight-half-sleeve-print-casual-dresses-g*******.html
http://www.zara.com/sg/en/woman/dresses/printed-kaftan-c*******p*******.html
Hi,
After reading such bad reviews I was concerned about the quality of my clothes that I ordered, however I was most pleased with the quality and value.
I will definitely visit the site again.
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improve our service.
Look forward to serving you again!
Avoid these thieves at all costs. I placed an order on March 31,2014 for which my card was charged same day. Today April 8 their website still says that my order is unpaid and unshipped. Their online customer service just gave me a confirmation number for my credit card refund, so I am praying that my money is refunded sooner rather than later.
Dear Barbara
This is Sunny from Jollychic.com, the representative of Customer service.
Do you mean for the order B2014033111424100?
I have to explain that this payment is in checking status when you paid by your visa card. You have to understand that the bank will check the payment in order to make sure the security for the buyer and seller, the payment will be blocked in the bank when it is in checking status.
And we have tired to contact with u several times to confirm with u about this payment, but there is no reply. So the bank will refund the money if they can not get any confirmation. This is why we can just give u the confirmation number for your refund at 8 April.
So sorry for the inconvenience and misunderstanding caused, but pls remember to check the email when you shop online.
The money already refunded to your card, pls check and we have also sent u a 10 dollar bonus to your member account for next order.
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
We will do everything we can to make your next purchase as smooth as possible.
Thanks
Not even a half star, I wish I had know about all thes reviews. Wasted my money I regret abou it please dont buy anything from this website. Sells fake and replica things. They dont refund my money. I dumped their jacket into garbage bin it smells like a phenyol. Please refund my money back
Dear Customer,
Thank you for sharing your shopping experience with us!
We want to give you our most sincere apologies for not meeting your expectations while shopping at Jollychic, but sometimes, there is something unhappy happened.
Please contact us with more details for this coat at [email protected] so we can solve this problem for you as soon as possible.
Hope to hear from you soon.
Best Regards
Ordered a jacket, never shipped and there's no way to cancel the order or stop payment. Trying to go through my bank to make sure these people don't rob me of all my money. What a bull$#*! site.
Dear Olivia H,
This is Sunny from Jollychic, i am so sorry to hear about this problem.
May i know your order no. Pls? We will refund the full money to you if we cancel your order.
And pls understand that we do not want to cancel any customers order, but there is some reason to cancel like shipping information incomplete, out of stock or any other problems.
But pls do not worry about your money, we will refund to your card if we cancel, pls just contact with me at [email protected]
I will try my best to help you.
Again, pls accept our sincere apologize for this bad shopping experience.
Ordered a jacket from this website. Over a week ago and it still hasn't shipped out. Funny how quick they were at processing my payment but can't send out one simple item. There is no 24/7 chat, it always says it's "unavailable" and you have to send an email that you will never get a response from. Judging by the other comments here IF I ever actually get my package it looks like it will have been a waste of 100 dollars as it will probably look nothing like the photograph online or even fit me. And to that jollychic rep that keeps commenting his apologies on everyone's reviews, why don't you put your money where your mouth is and actually do something like refunding people's accounts instead of scamming money from them.
I want a number from this crappy website so I can talk to an actual person so I can get a refund for this bs I had to deal with. I pkaced an order seven days ago and it still says preparing. Well after the reviews I read u can keep ur clothes and I want my money now! Worse online experience I have ever had and I don't want my order. I want my MONEY!
Dear Tiffany l.
May i know your order no.on Jollychic, pls?
You can contact with us at [email protected] or call us at (86-571)87209378
We will be here for help.
Just wanted to say, I was about to order from this site but am utterly horrified by the responses from their customer service team. Also the grammar is also very unprofessional: looking at the post below. Clothes are nice enough but I am guessing its just nice in the pictures. Thank you reviews!
This website is completely unprofessional, and so are it's employees. I paid over $150 dollars for three shirts and two dresses.It took them over a month to send me my items, and when they did non of them fit. I ordered Mediums and everythings was a XXXXS. The material was completely horrible, and when the invoice came with the items, it stated that the total worth was $50. I was pretty upset at being played for a fool, so I asked them to pay for the shipping back to their "factory" so they can give me my refund, all they offered was a $10 reimursement. I spent DAYS with them. Going back and forth, taking pictures of EVERYTHING that was wrong, everything they calimed my items would be was a complete lie. They even shipped a white shirt, which was dirty from something, their response... CAN'T YOU WASH IT... umm after paying $150 for items you mis represented. Save your money and don't buy from them/
Do NOT purchase anything from this website! My boyfriend ordered a coat for me for Christams based on my measurements and it was extremely small when I got it. The shoulders were too tight and sleeves were too short. Not to mention, when I took out the fur liner, the sleeve was ripped on the inside! We contacted them to try and return/exchange it... and this is the response we received:
Good day
We are sorry that the coat didn't fit you. And this coat is out of stock now. If you want to return, I'm afraid that you have to pay for the returning shipping fee. It is expensive and not worth to. Could you resell to someone or send your friend as a gift? We refund $5 as a compensation.
Thanks so much for your great support to order on our website,
Best Regards
Customer Service Department
This "business" is a total scam... horrible quality, horrible customer service and absolutely no option to return without spending more than my coat... had I realized this was in China, I wouldn't have bought from it in the first place. Shady.
AVOID AT ALL COST!
Dear Breean,
We are really so sorry for this problem and improper way to solve this size problem.
Pls accept our sincere apologize.
And can you send me your order no. Pls? We will resend you a new coat in bigger size what you want for free and there is no need to return this one back to us now.
Or we can refund the money to you, ok?
Pls send us email at [email protected]
Hope to hear from you soon
Just awful! Jacket looked NOTHING like it did on the website! Ordered on December 6 and got the jacket December 30. They ship from china and that's how they make their profit. I saw THE SAME JACKET I paid 50 bucks for 13.99 on the Chinese website alieexpress. Very cheap material, and very ugly. Also was the wrong size so I can't fit it. I wish I read the reviews before purchasing STAY AWAY!
Dear Lauren,
We are really so sorry for this problem, but pls understand that we provide 7-24 hours online service for help and you can contact with us at http://messenger.providesupport.com/messenger/jollyzhangqin.html if you are not satisfied with items what you get.
Or you can send us emails at [email protected], we will try our best to solve this problem for you asap.
Hope to hear from you soon.
From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
This is Sunny from Jollychic.com, the representative of Customer service.
I am so sorry for the shipping delay, but may i know your order no. Pls?
We usually need about 3-5 days to prepare the order after payment and then we will ship the order, update the tracking no.so that you can trace the parcel online.
And we provide 7*24 hours online service, you also can contact with us at http://messenger.providesupport.com/messenger/jollyzhangqin.html if you have any questions need to help.
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
Thanks so much for your support.