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Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
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Ordered items over 2 weeks ago, and I still have not gotten any email about my order. Had I read any of the reviews on facebook, I probably wouldn't have purchased anything from jollychic :(
Im very unhappy with my purchase specially on how they fit on me. Most of the shirt i received were big on the chest (though im a cup C) and small on the belly area. They dont look nice. Ill be returning all of it and get a refund, sucks that i have to pay the shipping fee.
Hoping someone from jollychic can help me with it.
Dear Julie Ann Paelmo,
This is Sunny from Jollychic.com, the representative of Customer service.
So sorry about this size problem. But we have listed all detail size for every item such as the waist size, bust size, hip size and length. You have to check the detail size to choose the correct size for yourself before shopping, right?
About this problem, our customer service worker named Simon already contacted with u and promise to pay for the half of shipping charge for you.
Pls return these items to our address in China and we will refund the full money to you once we get the parcel.
Thanks for your support.
I came across this website by accident and then I read all reviews and most of them were negative. So at the beginning I hesitated to order anything from the website. But then I noticed that all negative reviews were mostly about how long it took to receive an order and some sizing issues. However, you can measure it before ordering that is exactly what I did. Today I received my order and I am satisfied. I took about 10 days, but they list this information on their website. So, my suggestion to all is to measure before choosing a size and expect delivery of the package no more than two weeks. If you are in a hurry this is not a place to shop. I would definitely continue business with jollychic.com
I ordered June 15 and until now the status of my shipment is preparing... I sent them couple of mails but ni reply until I called them yesterday. They replied with a mail without stating the name of the sender, its written that 4 0ut of my 6 shipment was shipped that day. But no update which specific item was shipped and what items were pending. Poor customer service..
Dear Lorrie A
This is Sunny from Jollychic.com, the representative of Customer service.
We are really so sorry for this shipping delay, pls accept our sincere apologize for this problem.
Your order shipped by aramex for two parcels at 19th June., the tracking no.are 860013431456 and 860013427443.
You can trace at www.aramex.com for the parcel and it may need about 3-6 days to arrive.
Pls feel free to contact with us if you need any help.
Your satisfaction is our first priority. Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible. Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
Extremely disappointing! I spent over about US$120 to purchase 5 pcs of items two weeks ago and only received my items today. The fabric quality and workmanship are so bad and sizes are wrong! The sewing on one blouse is totally misaligned and crooked right at the round neck. The size of another piece is completely way off, way too small. Another tunic top looks like it is lopsided because of the cutting and sewing. The quality and workmanship of these items are so inferior that they don't even deserve a quarter of a star. These are really my worst buy. I don't know what to do with these pieces, i'm too embarrassed to even give away. I wasted my money, they wasted the resource. For about the same price, you can buy from other japanese and hongkong brand and although those are made in china too, they are wearable with good quality control. Seriously, stay away from this JollyChic.com! Im even beginning to suspect this is a scam!.
Delicious! I love my new belt from jollychic! I have some jeans that fit perfectly when you put them on, but as you wear them they stretch and the waist gets too big. This belt is the perfect soultion... it stretches, so it moves with you, and it keeps the waist of my jeans where it belongs. What more can I say? It's comfortable and worth the money.
I love the style of my wallet so much and the price is so cheap. Worried if the quality is good enough. When I received it and checked the wallet carefully, everything is the same as the description. Great size and opens and snaps nicely back together. However, i would have preferred it if the pockets were a bit larger and I didn't have to fight to take bills out or when I put them away.
I ordered from them on June 11 and it is June 17 and it still says "preparing order". I wrote them a couple emails, and no response. I wouldn't even mind waiting a bit longer (then the 3-7 days they tell me my order will come - its already been 6!) if they would just respond to me and let me know when I can expect my order. Very disappointed. Will not be ordering from them again. Save your $$.
Dear Amy T,
This is Sunny from Jollychic.com, the representative of Customer service.
We feel so sorry for this shipping delay, pls accept our sincere apologize for this problem.
Your order already shipped by Fedex at 19th June, the tracking no.is 610816872320
You can trace at www.fedex.com and it will arrive to you in 3-6 days.
Pls feel free to contact with us at [email protected] if you have any other questions.
Your satisfaction is our first priority. Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible.
Very bad quality. All made in china, I don't mean things from china are bad, but they are the worse made in china clothes I have ever seen. Oh, an also, please change the tag on the clothes, tag in Korean doesn't make the clothes look high class, and it looks awful with unknown tag. Better use your shop name other than unknown tag, and making your shop seems more professional.
Also, size are too small to fit in, if you are selling overseas, think about the size and cutting, most of the people oversea are not petite.
I ordered on 1 June and I received them on 17. Shop claimed that it would take 2-4days for preparation, and ship with express delivery. Not express at not and took me so long to wait for the preparation.
Overall, extremely unprofessional online shop. Very bad quality. Will Never buy things here anymore.
Dear Mercie H.
This is Sunny from Jollychic.com, the representative of Customer service.
First, pls accept my sincere apologize for these problems you met at Jollychic.
Second, We have to admit that something unexpected happened during this shipping coz we changed a new partner as our shipping company at Australia. Sorry for the delay.
Third, you can contact with our after sale department if you are not satisfied with the items quality and we will try our best to help you. For this order, pls return these items to our address in China. We will refund u the full money once we get the parcel.
Last, thanks so much for your suggestion about the tags, we will try our best to improve.
Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible. Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value your suggestion, complaints as well as trust in us.
I bought a floral printed dress for the wedding I am attending this weekend and it arrived in perfect condition. It fits me perfectly and it's quality is excellent. Cotton fabric feels great on the skin, unlike rayon and polyesters, and hangs beautifully. It hits me just a bit below the knee, and that is what I hoped for. I am thrilled with this dress and look forward to my weekend with friends and family to see how it is received. I purchased a cute lace jacket with sleeves that fits perfectly over the top providing an added bit of elegance. Will definitely buy from JC again!
Dear samantha o.
Thank you for sharing your shopping experience with us!
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
I ordered the standard $115.00! Four weeks ago and no communication at all, and still haven't seen the goods... never again,,, I want my money back... Can I just say BOOHOO.com was excellent and integral and send many emails... I've not had one at all from Jollychic... Very poor... I will take this further...
Dear Nina V
This is Sunny from Jollychic.com, the representative of Customer service.
Pls accept my sincere apologize for the problems you met at Jollychic, we will try our best to solve it for you.
But can you pls send me your order no. First?
We will send confirmation email to you once we get your order, can you also check in your account to make sure that you have already submitted the order?
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
Here's what my experience has been with the brushes bought from JC:
They look professional - love the colors. The bristles in mine were actually black which I prefer - makes it easier to see what's on them since I use a lot of light or saturated colors. They're soft and the application is very smooth and well-covered compared to many other brushes. I love the variety of sizes. What I dislike is the smell - I soaked mine in a body mist and rinsed before I used them - very potent scent when you open them. Also the pouch. Don't plan on using that in any sort of regularity. It's not well constructed and it doesn't look nearly as neat or clean as the brushes themselves. If you're using the brushes either personally or professionally, highly recommend getting a good make up remover- these brushes cover so well that you'll really want to clean up or your foundation will wind up on your pillows/clothes at night. Affordable and fair quality.
I didn't order dresses from this site because reviews surrounding this site seems to have an controversial description on the SIZES, which tends to be smaller. However, i love these shoes i chose from Jollychic! As soon as I layed eyes on these shoes I had to have them! So happy I found them on here! Fit perfectly, gorgeous heel, not too high so that it's uncomfortable, not too low where it's grannyish. They are very comfortable, and the perfect heel height! Fast shipping, very satisfied, no regrets!
Dear anna m.
Thank you for sharing your shopping experience with us!
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
Ordered 3 items which valued 184 ausi $. Took 2 weeks and only received 2 items without informing me or returning my money back for the item i didn't received. Leave message online but did not reply me. Really disappointing :(( ((
Dear TT H.
This is Sunny from Jollychic.com, the representative of Customer service.
There was one item in your order out of stock before shipping and we are so sorry that we shipped this order without your authorization. But we sent emails to inform u about this problem and ask for replacement, there is no reply.
Pls check in your mail box.
And about the item which we did not ship, we have refunded 54.79 dollar plus 10% of order price as compensation to your credit card at 11th June.
Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible.
"Good quality of clothes with cheap price.
I was buying the dress and when the dress comes up, it's just the same as the display on the site with the best quality material.
This store was giving me great experience of shopping. They have an updated collection, never been so oldish in this store. The customer support service was very nice and very responsive. Fast in delivery.
I recommend this store to my bestfriend and he was satisfied too."
Dear Hutun,
Thanks so much for your feedback.
Your satisfaction is our first priority. Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible. Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
I found this site while looking online for Mother's Day gifts and had a positive experience. I was buying for a very picky person and had trouble finding exactly what i was looking for. This site had a nice selection of jewelry and I ended up choosing several pieces since the prices were so good!
Before buying from them, i also have read the reivews, but i might be the lucky one.
"We usually need 3-5 days to prepare. It just past a traditional festival here in China. All the companise had 3 days' vacation which might cause the delay."
This is a similar response to the previous reviews... I just want to warn others about using the site. I will update with how long it takes to actually receive the item.
EDIT**
I did receive a reply AFTER giving this review... I have received the item and it is of decent quality.
Dear Jacqueline,
This is Sunny from Jollychic.com, the representative of Customer service.
We are so sorry for the shipping delay and your order have already shipped by International E-commerce Express at 6th June.
You can trace at www.17track.net with the tracking no.of LN350541695CN for the parcel details.
It usually takes about 7-10 days to arrive, pls wait for few days.
Again, pls accept our sincere apologize for this delay.
Your satisfaction is our first priority. Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible.
I have not actually purchased from this company. I had some misgivings after reading their return policy and information on " lost packages". SO glad I read these reviews and thank you to all for. Posting to hopefully save others from also having a bad experience.
Dear Joan,
3. Lost package:
Pls contact our Customer Service if you did not receive your package by the expected deliverydate. We will give you a full refund or resend for free once we are confirmed from the courier that your package is lost.
We just put this information to try to make our customers know that we will responsible if you do not receive the package.
So sorry to make you misunderstand and we will update it.
Thanks for your suggestions.
Jollychic is a new and emerging e-commerce solutions provider & online retailer, and we value
Your suggestion, complaints as well as trust in us.
Very disappointed with my order of a dress. The color and style looks very different from the picture on the website. The material feels very cheap. I would return it but the company will not reimburse the shipping fee. Would not recommend this website.
Dear Najiyah,
This is Sunny from Jollychic.com, the representative of Customer service.
I am so sorry for this problem, but do not worry about it, i will try best to solve this problem.
The item code of this dress is LQ14021805 which is in hot sale and i have also checked it in our warehouse.
I did not find problems for this one, Can you pls send me the picture of this dress first?
We will resend u a new one or refund the full money to you if this one is really different with the picture, is that ok?
Pls send me pictures to [email protected].
Sorry for the inconvenience and misunderstanding caused. We will do everything we can to make your next purchase as smooth as possible.
I
I ordered three items a week ago and the status is yet to be updated. Besides that one of the items I ordered appeared to be out of stock after I paid for it. It appears as a credit in my jollychic account but I am not interested in a store credit. I want my $10.99 back. I want them credited to my card, not the jollychic account because this would mean I would have to pay for shipping charges again when using that credit. Not interested. Please return my money. I am starting to think that this is a scam! :(
From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brittany Ly,
This is Sunny from Jollychic.com, the representative of Customer service.
We are so sorry for this shipping delay. Your order was ready for shipping for few days, but we have to confirm with you about the shipping address which is incomplete.
We have sent you several emails to your mail box and tried to call u, but there is no reply.
Pls check your email and send us your correct shipping address so that we can ship your order soon.
Thanks so much.