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Jollychic

2.4

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Jollychic Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
321
value
299
shipping
309
returns
229
quality
287

We monitor reviews for authenticity

France
1 review
1 helpful vote
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GREAT EXPERIENCE
August 30, 2015

Great experience. Purchased a few gifts for the girl. Products were easy to order online and they arrived very fast and well packaged. Wish they had more shipping deals on medium priced items but thats a minor grievance.

Date of experience: August 27, 2015
Italy
1 review
3 helpful votes
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I have bought several things from this company and the only problem that I have is it takes several days before it leaves the warehouse. Still in love with the items.

Date of experience: August 27, 2015
Japan
1 review
5 helpful votes
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I am quite impressed.
August 30, 2015

This was my first time ordering in Jollychic.com, and I must say I am quite impressed. I am more than happy to order from them again. Thank you Jollychic for such great customer service for a first time customer.

Date of experience: August 27, 2015
Colorado
1 review
1 helpful vote
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Unexpeted Surprise
August 29, 2015

Well, I was amazed at Jollychic 's colthes, before I placed the order, I was quite confused about the size, when the online agent told me that it was made in China, I wonder if clothes would be smaller than our size, but proved no problems. It PERFECTLY FIT, C'EST super! OK, and also thanks the little gift you sent me. Thanks anyway.

Date of experience: August 25, 2015
North Carolina
2 reviews
12 helpful votes
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Unless you are sure you will not be returning anything, this is the wrong company to do business with. The return shipping cost more than the items you order. You have to return things to China. They will not let you return in the US. The shipping to China is outrageous! This is just another one of our screwed up US policies. China can ship to us for practically nothing, but it costs us an arm & a leg to ship to them. Product quality is POOR! And sizing is CRAZY small. Do NOT chance it!

Date of experience: August 25, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. Please contact with us first next time when you ae doing return. Actually you can return the items back by USPS, it's much more economical for you. Anything else needs help, please feel free to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team

GB
1 review
4 helpful votes
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Hit and Miss
August 28, 2015

Quality of one dress not good and more the length of a top! Really dissapointed looked good on the model on line.The other quality fair to poor and again looks very different on line. Real shame! Thankfully I bought them on the sale and not for a special occasion as I wouldnt be able dress to impress :(

Date of experience: August 25, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. May I have the item pictures of the dresses you have received? Also for more help, please feel free to email to [email protected] or contact with our 7*24 hours ive chat.
Best wishes!
Jollychic Customer Service Team

Australia
1 review
10 helpful votes
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I am a middle aged woman who has purchased from expensive high end to the more casual cheaper end of the market. I did not read the reviews before ordering from the site, which is something I usually do but I am glad I didn't. Had I read some reviews I would not have ordered. I cannot understand the negative feedback. I am more than happy with my three purchases. They are a perfect fit for my size 10 Australian. The quality is actually much better than I imagined. The service was amazing as I both emailed and phoned and was responded to immediately. The clothes arrived a little earlier than I expected. I will order again as I am very happy with the entire process. I think some people are confused about their correct sizing and I think some may expect high end quality for low end pricing. I am a realist and was very happy with my three purchases. I know market pricing and what I received was better than the price indicated, especially on one item. I thank Jolly chic for their customer service. I will be back!

Date of experience: August 24, 2015
California
1 review
7 helpful votes
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Their refund policy is garbage and so they are as a company. They promise no hassle when returning something, as they say with will issue you a refund or credit on your account. Sure they will issue you a refund, that you can only use then the purchase is of certain amount. This is completely unacceptable as this is not a favor they are doing you, but money that belongs to you after you shipped back the item. Worst chinese retail to do business with. Spend your money somewhere else people!

Date of experience: August 24, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. May I first have your order number or your jollychic account so we can help you better? For any returns, the refund will go directly to your original payment method, such as your credit card or paypal, please do not worry about it. Anything else needs help, please feel fere to email to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team

California
2 reviews
12 helpful votes
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Avoid this company!
August 26, 2015

I ordered a dress from JollyChic that claimed to be a 46" bust. The 46" bust would mean that all the pleats in the bodice stretch out to accommodate a 46" bust! The pleats were not stitched in. You would have to iron in your own pleats every time you washed it. Cheap material that smelled. Can't even use the dress as a housedress. Return shipping twice the cost of what I paid for shipping, without a return confirmation. Website would not let me review the dress to warn other unsuspecting customers. Customer service would not give me the name of the president of the company or contact information. They just ignore me now.

Date of experience: August 23, 2015
Jolly J. — Jollychic Rep
over a year old

Greetings! Thanks for your order in our website. May I first have the item's measurment pictures? For the size misleading problem, we will afford the returning shipping fee for you. Please email the pictures to [email protected] or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team

Spain
1 review
10 helpful votes
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Oh my gosh
August 24, 2015

Oh my gosh so I can not say enough good things about this site. I love jollychic and if your doubting buying from them from a few neg reviews then go ahead and miss out on awesome deals!

Date of experience: August 21, 2015
GB
3 reviews
13 helpful votes
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Happy customer
August 23, 2015

Many dont like jolly chic but i am the one who is happier customer here I have ordered once and had no issue with it.

Date of experience: August 20, 2015
Japan
1 review
4 helpful votes
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Perfect buying experience! I was worried about many of the negative reviews but there is nothing negative about my shopping experience. Their website was easy as any to navigate, search, etc. The checkout process was easy as Amazon too. Overall an excellent shopping experience. With all the negative reviews, I felt compelled to share my experience - and it was a very positive one. I'll shop jollychic.com again.

Date of experience: August 19, 2015
Germany
1 review
2 helpful votes
Follow Sletten T.
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I absolutely love this top. The style is very unique to what I like in tops; oversized with doleman sleeves. The fabric is a good quality and it is very comfortable. I would have paid 100% more that what I paid for it. This was an excellent investment for my wardrobe. It looks great with my leggings and jeans.

Date of experience: August 19, 2015
California
1 review
2 helpful votes
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An easy to use website and app and great collections of items to chose from

Date of experience: August 19, 2015
Germany
1 review
1 helpful vote
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Excellent service
August 22, 2015

Excellent service. I made an order and saw that the price had gone down afterwards. I called and they adjusted the price of my order without problems.

Date of experience: August 18, 2015
Italy
1 review
0 helpful votes
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When i call the livechat to talk with their customer service, it is Grace who is a good customer service and she is patient with my problems, and last weeek i receive the parcel i like the dress vey much it is in good material and good quality!

Date of experience: August 18, 2015
Italy
1 review
0 helpful votes
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This skirt fit me so amazing. It looks exactly like the photo and is made very well. I will be shopping from this site again very soon. I love it so much! Wonderful!

Date of experience: August 18, 2015
Germany
1 review
1 helpful vote
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Tops very great!
August 21, 2015

This is very feminine. It is purposely large (as in the picture), so make sure to have a cami or undershirt to wear as well. I am a bigger girl, 5'7 and 175 pounds so it doesn't hang off of me like the girl in the photo but it's still large enough that I get the baggy-boho look. If you're smaller you can definitely do the off the shoulder look with them. Super light material, great for summer, you do have do wear a tank top underneath obviously.

Date of experience: August 18, 2015
GB
1 review
1 helpful vote
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I made an order for my girlfriend's birthday, She was so surprised and happy. She said she loves the gifts very much. Thanks jollychic. I will keep shopping at jolly, considering buy some items for my sister, Jolly always make us happy.

Date of experience: August 18, 2015
Slovakia
1 review
0 helpful votes
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These Guys Are Great.
August 21, 2015

These guys are great. Low price, great tracking info and promptly arrived. Will look into buying from them again real soon.

Date of experience: August 18, 2015

From the business

Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.

Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.


jollychic.com
Founded in 2000
Shenzhen, Guangdong, China