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Joancee

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Joancee Reviews Summary

Joancee has a rating of 3.2 stars from 4,439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joancee most frequently mention customer service, beautiful ring and great experience. Joancee ranks 6th among Engagement Rings sites.

service
1,765
value
232
shipping
238
returns
216
quality
2,513
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6,377 reviews

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Georgia
1 review
0 helpful votes
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Ring
January 28, 2022

My ring was beautiful. I love it. It is very vintage looking. I love the three rings put together. I am going to take it to a jeweler to sauder the three together.

Date of experience: January 27, 2022
District of Columbia
1 review
0 helpful votes
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Excellent Service all around
January 27, 2022

Very pleased with their response time, shipping and the ring is absolutely gorgeous

Date of experience: January 27, 2022
Florida
1 review
0 helpful votes
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Se how long it will last
February 25, 2022

I like it its beautiful ring I bought this for my Girlfriend soon to be fiance until I cam get her something real shes ok with it let's so how long it will last hopefully until I can save up for a real one thanks Joancee

Date of experience: January 26, 2022
California
1 review
0 helpful votes
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First time buyer
January 26, 2022

This is the first time I have purchased from Joancee and I am very happy with my order.

Date of experience: January 26, 2022
Arkansas
1 review
0 helpful votes
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Pretty Princess
January 26, 2022

The website was very user friendly. I was able to search the gorgeous masterpieces and choose which one best fit my liking. I received it in a timely manner and it was even more gorgeous in person!

Date of experience: January 25, 2022
North Dakota
1 review
0 helpful votes
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Fantastic ring!
January 25, 2022

I just received my ring and couldn't get in on fast enough! I was very impressed with the box that it came in; very professional and classy! The ring fit perfectly and looks absolutely amazing. I will definitely be a returning customer!

Date of experience: January 25, 2022
California
1 review
0 helpful votes
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Wonderful experience easy purchase and everything was how I expected

Date of experience: January 25, 2022
Colorado
1 review
0 helpful votes
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Delivery slow
January 25, 2022
Updated review

I bought one ring from this company, it was nice, but took about a month to be delivered. I ordered another ring and am in the third week of waiting. I wrote to them but they just give a standard answer and didn't answer my question. I have checked the tracking and it has said "ready to be shipped" for about a week. Why don't they just ship it. Anyway their website is completely false saying it will be delivered between 7-12 business days. It honestly takes a month. Fingers crossed mine will be on the way soon. I have read the responses from the company on this review panel and the answers are not satisfying, which is a shame as their product is really nice. This company just needs to be more transparent with their delivery and there will be less complaints.

Date of experience: January 25, 2022

Love your jewelry, just wish your shipping was faster
November 5, 2021
Previous review

Love your jewelry, just wish your shipping was faster

Date of experience: November 4, 2021
New York
0 reviews
0 helpful votes
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Beautiful Quality
January 25, 2022

My ring did take some time to arrive and I never received a tracking number, however the ring did arrive in a beautiful jewelry box and exceeded my expectations. Ive never bought from this site before so I was skeptical at first, but I glad I took the chance because this ring is gorgeous and I will definitely be buying more from this site again!

Date of experience: January 24, 2022
New York
1 review
0 helpful votes
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Beautiful!
January 24, 2022

Very efficient! Product is lovely! Customer care was very good in returning correspondence.

Date of experience: January 24, 2022
Iowa
1 review
0 helpful votes
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Great produxt
January 23, 2022

Third purchase and very good quality for a great price!

Date of experience: January 22, 2022
Kansas
1 review
0 helpful votes
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Great advertisement
January 22, 2022

It was fantastic there was always some kinda dale going on which I really liked

Date of experience: January 22, 2022
Colorado
2 reviews
0 helpful votes
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Ring
January 22, 2022

Very pleased with the quality of the ring.
I love it!

Will buy again.

Date of experience: January 22, 2022
New York
1 review
0 helpful votes
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Fast and efficient delivery
January 22, 2022

Fast and efficient delivery- I was expecting it a week later and thank you again for everything and I will definitely order from this site again.

Date of experience: January 21, 2022
Wisconsin
0 reviews
0 helpful votes
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Amazing
January 21, 2022

Just a amazing custom made ring with awesome customer service.

Date of experience: January 21, 2022
Texas
1 review
0 helpful votes
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Absolutely Beautiful
January 21, 2022

Shipping time was ok it's only because I really wanted to wear it I am very happy with the ring
Beautiful

Date of experience: January 21, 2022
North Carolina
1 review
0 helpful votes
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Very disappointed
February 20, 2022
Updated review

I paid $25 for 3 day shipping and my rings were shipped on 1-12-22 and I did not receive until 1-19-22. I emailed the company and they stated that shipping takes 3-6 days so I felt I was misled. They did offer a $15 refund for shipping which I did not accept as I qualified for free shipping but paid extra to get my order sooner. Then I received the rings and the "gift box" that was included was badly damaged and the rings were very cheap looking. I am returning to the company.

Date of experience: January 20, 2022

Beautiful selection
December 31, 2021
Previous review

Beautiful selection

Date of experience: December 30, 2021
Georgia
1 review
0 helpful votes
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Product
January 21, 2022

The ring set I ordered was bigger than expected so I will not be wearing it. The shipping took a very long time.

Date of experience: January 20, 2022
New York
1 review
0 helpful votes
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Absolutely love it
January 20, 2022

First time ordering from this site. I love how it looks and feel. Awesome

Date of experience: January 20, 2022
Colorado
4 reviews
0 helpful votes
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DISAPPOINTED
January 20, 2022
Updated review

I received my first order and thought that the rings were beautiful. However, the next day when I went to put it on (I wore it the day before) I noticed that one of the stones had fallen out. I put the rings back into the original packaging and sent an e-mail to the customer service people telling them what happened. They asked me to send pictures, so I did. Today I get another e-mail asking me which stone was missing. It is quite plain to see which stone was missing but I sent another picture with a circle showing the missing stone. I am just hoping this situation is resolved and I don't have to pay to send this package to China. It seems that everything I order online now has to be returned to China and there is no way to send it USPS and have it tracked once it reaches the Chinese border. I am reserving my opinion until this situation is resolved.

Date of experience: January 19, 2022

The selection was wonderful
January 15, 2022
Previous review

The selection was wonderful.

Date of experience: January 14, 2022

From the business

Buy 925 Sterling Silver Joancee Rings, Necklaces, Earrings, Bracelets, Charms, Beads and Wedding Bands online at Joanc̩e Jewelry. Fashion Design & Affordable Price & 30 Days Return. Buy Engravable Jewellery now!


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