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Joancee

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Joancee Reviews Summary

Joancee has a rating of 3.2 stars from 4,439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joancee most frequently mention customer service, beautiful ring and great experience. Joancee ranks 6th among Engagement Rings sites.

service
1,765
value
232
shipping
238
returns
216
quality
2,513
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6,377 reviews

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Vermont
1 review
0 helpful votes
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Satisfied
April 10, 2022

Love my ring very pretty and not many company's make my size im very satisfied thank you joancee

Date of experience: April 10, 2022
South Carolina
2 reviews
0 helpful votes
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Returns
April 10, 2022
Updated review

We wanted to send our first ring back for a refund.
That was met with excuses, so I have done nothing.
I was very impressed with Ivy. Everyone should be as nice as her.
She was extremely helpful.
My wife loved the second ring set.

Date of experience: April 10, 2022

Very nice and complete
March 11, 2022
Previous review

Very nice and complete.

Date of experience: March 11, 2022

Very nice I enjoyed it
March 10, 2022
Previous review

Very nice I enjoyed it.

Date of experience: March 10, 2022

Thanks
March 5, 2022
Previous review

It took a long time but it is a beautiful ring. We both think that it is high quality. We were very happy that Ivy caught my double order and that we were able to do something about it.

Date of experience: March 5, 2022
Indiana
1 review
0 helpful votes
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Slow shipping
May 10, 2022

The ring is beautiful, but shipping very slow. I will have to really think about if I will order again.

Date of experience: April 10, 2022
Minnesota
1 review
0 helpful votes
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Amazing
April 10, 2022

I received the box, and it was beautiful in itself. I get so many compliments from the family and they all ask to see the ring. I'm so happy and satisfied. It feels of amazing quality and the stones are beautiful.

Date of experience: April 9, 2022
Kansas
1 review
0 helpful votes
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It looks fake
May 10, 2022

Fir the price I would think it would look more authentic. Looks cheap.

Date of experience: April 9, 2022
Tennessee
1 review
0 helpful votes
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Amazing!
April 10, 2022

I am use to getting my order within a few days. My order took some time but I promise it was well worth it. I absolutely love my ring. It was put together so nicely. When I was nervous about my delivery I sent out an email. My response time was super fast. And the customer service is great!

Date of experience: April 9, 2022
Louisiana
1 review
0 helpful votes
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Very disappointed
May 9, 2022
Updated review

Ring is crooked sending back for refund very disappointed

Date of experience: April 9, 2022

So far so good
March 10, 2022
Previous review

So far so good

Date of experience: March 10, 2022
Massachusetts
2 reviews
0 helpful votes
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Great price!
April 9, 2022

Purchased these for a one year anniversary gift and my significant other loved hers! Delivery time was about 20 days due to overseas.

Date of experience: April 9, 2022
New Mexico
1 review
0 helpful votes
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Great service
April 9, 2022

Plain and simple, I ordered a ring that looked great and within a months time I was able to give that to my S/O and she loves it.

Date of experience: April 8, 2022
Connecticut
2 reviews
0 helpful votes
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Love
April 9, 2022

It's beautiful. We are celebrating 30 years married and my husband has been out of work 5 years due to many surgeries. He wanted to get me a new set and wasn't able because money is tight. I saw this sight and showed him

Date of experience: April 8, 2022
Texas
1 review
0 helpful votes
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Great Experience!
April 8, 2022

Thank you! The ring was just as pictured, My husband loves it. Shipping was on time

Date of experience: April 8, 2022
Texas
1 review
0 helpful votes
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Great overall experience
April 8, 2022

Took longer than I thought, but I believe it was due to the engraving. Packaging was very nice. I recommend this company

Date of experience: April 8, 2022
North Carolina
1 review
0 helpful votes
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The Greatest!
April 8, 2022

It's a safisticated looking ring.it's beautiful, looks expensive.the ring is a shoe piece on your finger.

Date of experience: April 8, 2022
Florida
1 review
0 helpful votes
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My wife loves the ring!
April 8, 2022

Purchased a ring as an anniversary gift. My wife picked it out several months ago and I was able to surprise her with it. Despite it being a special order, it arrived quickly and on time.

Date of experience: April 8, 2022
Ohio
2 reviews
0 helpful votes
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Beautiful ring and value
May 8, 2022

Never used this before, went easily. Hope all arrives just as easily.

Date of experience: April 8, 2022
Ohio
1 review
0 helpful votes
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Its beautiful
April 7, 2022

Overall experience was great too a little longer than expected but worth the wait

Date of experience: April 7, 2022
Ohio
1 review
0 helpful votes
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Engagement ring
April 7, 2022

It looked just like the pictures. My girlfriend now fiancee loves her ring.

Date of experience: April 7, 2022
North Carolina
1 review
0 helpful votes
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DO NOT BUY FROM THEM, IM WARNING YOU NOW! I bought myself and my girlfriend matching rings before I went to visit her in FL (I live in NC so I don't see her that often). My trip wasn't until 2 weeks so I paid $20 extra for the 4-6 day shipping. 2 weeks went by and I never got my order until after I came back. So I looked for a way to contact Joancee and the only way to get into contact with someone was WhatsApp or FB Messenger. I contacted them and told them my issue and that I just want my $20 back that I paid extra for for the shipping. They first offered only $10 and apologized, but I declined and said I deserved my full refund for the extra i paid. They left me on read and when I contacted them again, I asked for a phone number because i was starting to get fed up and they said "No. Sorry". Then they offered $8. So I said last time they offered me $10 but I guess I have no choice but to take it but I'll never purchase from them again. Low and behold I never got my refund and they left me on read again. Do not buy from these people. I never leave reviews but my experience with Joancee has been so awful, if they won't value customer service, i'll hit them where it hurts and make sure less people purchase from them. If you can find what you need somewhere else, i'd recommend buying else where. Customer service goes a long way.

Date of experience: April 6, 2022
Tennessee
1 review
0 helpful votes
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Very impressed
April 7, 2022

I had to use PayPal. The feature to use a credit/debit card did not work. Despite payment issue, overall experience was good.

Date of experience: April 6, 2022
Alabama
1 review
0 helpful votes
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Beautiful ring!
April 6, 2022

I absolutely love my ring. It's beautiful and exactly how it was in the pictures.

Date of experience: April 6, 2022

From the business

Buy 925 Sterling Silver Joancee Rings, Necklaces, Earrings, Bracelets, Charms, Beads and Wedding Bands online at Joanc̩e Jewelry. Fashion Design & Affordable Price & 30 Days Return. Buy Engravable Jewellery now!


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