I had an issue with damage to the 2 dresses i bought, upon several emails with veronica, we eventually were fully refunded. I sincerely appreciate this from a firm, and can say, i would shop again with them, as their customer care was very good.

I ordered my Wedding dress from J J's House about 21 days ago. It has just arrived and I can honestly say I am completely satisfied with the dress. Quality of the fabric is amazing! I am so satisfied that I will buy all my accessories and bridesmaid attire from them. Thank you for excellent service.

When I ordered my product which was a headpiece for my wedding, the shipping company messed up really bad
To make it worse the shipping company wouldn't rectify anything even after I gave them solid proof all they did was point the finger at jjhouse
When I addressed my concerns with jjhouse they were so helpful and understanding and helped me reach a fast solution
They covered my freight charge that wasn't suppose to be there in the first place but they didn't want me to get burned because of the shipping company
They were sincere and honest and honestly it's nice to see customer service where they actually care
My product is due to arrive tomorrow and I'm a happy customer :)

I contacted JJSHouse's customer service about the additional cost incurred by Import Tax and I was happily shocked to get a practically-immediate reply from a lovely lady, Veronica Gao, who provided me with excellent service and even refunded me the £79.00 that I had paid for the Import Tax (-the refund was put through to me within hours of me emailing the payment receipt). I think that all companies should offer this sort of customer service. Her written English was very good and she went far beyond what most UK companies offer in the way of assistance. She truly made me feel like a valued customer. Thank you, Veronica Gao, you are a credit to your company.

(I also tried to post the following comment on the website of JJsHouse but they are not publishing it there! They only allow happy reviews!)

I ordered a dress for the after party of my own wedding. Normally I have a very easy figure, I could order a standard S size. Since I wanted it to fit me perfectly, I ordered it taylor made. Unfortunately it was waaay to big for me which made a lot of stress to find another dress somewhere else in a short amount of time before the wedding.
Eventually I wanted to return the dress of course. But JJsHouse did make soo difficult to accept the dress back. We exchanged a lot of e-mails, it costed so much energy and time to convince them and return the dress. It has been a big trouble!
While I can compliment on their administration and the speed of answering questions, I did not like that it was almost impossible to return the product. Never again!

As an answer to the reaction from JJsHouse under my comment:
I appreciate your sale strategy. I received your e-mail but did not respond. So we did not reach any agreement!
I don't need or expect any solution from you. I am not interested in any new discounts you might give me. Because I would never bother to buy anything from your website anymore. It was enough hassle! I am happy it is done!

Better than outstanding/amazing dress and fabric quality. Sewn in bra, double lined dress (triple if counting the chiffon layer - quality fabric). Dress had sewn in stays to contour body shape, double seamed/stitched to prevent fraying of fabric (top notch work). Color true to what was viewed online. Dress was mailed inside out (this prevents the outside of the dress from getting dirty or smudged while packing for shipment). Very little wrinkles. LADIES, have yourself measured professionally (any tailor or place that does alterations can properly measure you). Formalware sizes are depressing and are NOT the same as department store sizes. Order the proper size based on true/accurate measurements and following the table from JJhouse. Your size is only a number. My dress was accurate based on the size I ordered with accurate measurements which was 2 dress sizes larger then what I purchase in regular stores. I have 2 sons getting married in 3 months of each other. I WILL BE ORDERED DRESS #2 from JJHOUSE since I can't get over the amazing quality - unlike anything I have seen/experienced. Laurie from LA

I ordered two dresses (at different times) from this website and the quality was amazing as well as their customer service. They got back to me right away when I had questions and the sizing was perfect. The only reason why its not 5 stars is because the shipping to Canada is expensive and had to pay at the door. Shipping both times was 25$, but I had to pay 50$ at the door first time and I believe 70$ the second time. So it is a little expensive but what can you do!

I was very apprehensive about ordering my dress after reading the reviews but I work in customer service so I know that people can be jerks and overly picky sometimes so I took my chances because I needed beautiful and budget friendly dress! I got my dress today and it fit perfect! I'm about a 10/12 (5'4,163 lbs) so I ordered a size 12. I'm going to try to lose 10 more lbs before the wedding because i could use the little bit of space. Anyway I was very happy with how gorgeous my dress is and the timely fashion it came in. I got in about 2 weeks. I cannot wait for my special day and I will certainly be ordering from them again and will suggest my sister order her prom dress from them as well

My dress arrived quicker than expected and I am fairly pleased with it. Had it custom made to my measurements but skirt is way too big so now with a seamstress for alterations. The dress started off at £89 then extra for custom made, then shipping cost, then DHL required. £27.00 VAT before they could deliver, beware as no mention of this on the website UNLESS you read the terms and condtions. With the alterations required (£50) this dress has ended up costing £200,
However, once JJ's were aware they went above and beyond my expectations and offered a refund of VAT and alteration charges, excellent customer service, would definitely use them again.

I purchased my wedding dress at JJs house. It arrived within 3 weeks, although there were several mistakes and the fabric used is not as it is advertised on the website. Certain detail on the dress is very beautiful, yet in its entirety there are several flaws which make it unwearable in need of a complete do-over. I would recommend that you rather purchase a dress from a more trustworthy and reputable online website or wedding dress store if that is your prefered method of purchase. In terms of prices, the prices are really great ( in this case is what you pay for is what you get literally) this however is not professional and there are places to buy more affordable- better quality dresses. I love the design and idea of the dress that I received- the beadwork and lace is excellent but there are other parts of the dress that were substituted with lesser quality fabrics and pieces sewn together as if it was a curtain. No craftsman ship. I have sent my JJ's house dress to a professional seamstress who will fix all the mistakes and turn it into the dress that I originally wished for when I saw the picture on the website- and it will still be a designer looking dress for a more affordable price :)

JJsHouse's provided excellent customer service in regards to the previous duties incident. I was contacted and offered a full refund for $86.97, the cost of the duties i was charged. Both Veronica and Jessie were very helpful and worked with my to resolve the issue.

I was charged $86.97 for duties in order to recieve my prom dress. This is alot of money so i was not happy, however, i was later contacted by veronica and both her and jessie were extremely kind and happy to help me. 7 stars for customer service.

I ordered a dress two sizes to big so I could get it altered, dress was too small and not the size I ordered, they wanted pictures, I sent it they wanted to give me partial money back I denied it I wanted full refund so I could purchase another dress somewhere else, they said to send to china via postal service...$120.00, I returned UPS at $20.00 just like it was shipped to me, no refund yet! Bank says I can file a claim... guess its the only way to get my money back. Dress was horrible.