I cant thank you enough with all your team easpecially custome care ladies are doing a very great Job... example Sophie helped me much to end my shopping and payments. I ordered my wedding two wedding dresses and avail it only took three weeks after payment and they were shipped in uganda.the way tou see the dresses is the way you get them. I was supper happy and the most beautiful bride ever!

I orderd my dresses in end of july 2015 and early september 2015i had my full package. My tracking number was *******643
Will always shop with you.
Thank you so much.
Doryngavin # uganda (Africa)

I am very disappointed with this company! Up front their appearance is of a professional online dress company with a well-designed website. And they make it very easy to select dresses and submit payment. However, I found that once the dresses got to me, the quality was very strange- the sizing too small for my bridesmaids, and their return policy is non-existant, even though they make it sound like they are willing to accept returns. They sent me an e-mail stating they make all the dresses to order and please ask not to return the dress out of respect for their seamstresses. Not a company I would ever recommend to a friend or work with again! Their prices are close to that of more respectable American brands like JCrew, and I wish I had gone through them or a similar company because at least then I could return the dresses and the chiffon would acutally be genuine chiffon! I strongly caution against using this company. The dress seems like it should have costed $5 given the quality of the fabric and construction.

I just ordered my dress for the Marine Corps Ball. I found it about 8 months ago after last years Marine Corps Ball on this site and agonized over it the entire time. I looked at probably 200 other dresses in the mean time but I was just to in love with the dress on this site. I finally ordered it just a few days ago and I was skeptical that it would not be here in time for the ball on the 21st but I was contacted and assured that the dress would be shipped in a few days (Nov. 1) and arrive 3-7 days after. I am so thrilled with the service and I am beyond excited about getting the dress that I am head over heels for.

I had ordered a dress and received it promptly. When i tried it on it fit great but the tiers of the dress were not correct. I immediately contacted customer service and they got back to me with in hours. A woman named Veronica helped me out with the whole process.

Needless to say I went to the post office to return the dress and it cost a little more then anticipated. I let Veronica know and she immediatley responded with a refund for the full amount I originally paid and a coupon to use for the price of the shipping of the dress back to China. She was terriffic and I have already ordered another more simpler dress.

Purchased a dress two months in advance from the date of the event needed. Receive dress and - it was the wrong color and wrong size! At first I was told by customer service to keep the dress and that I would receive a 20% off coupon for my next purchase. Almost a MONTH after from receiving the dress, and a lot of emails with customer service, they finally agreed to give me a full refund - IF I sent the dress back and paid for the shipping via the USPS because FedEx and any other methods were not recommended. Also, I would not receive the refund until AFTER the package had been received and processed. So I am LIVID at the treatment I received and am appalled that a company can do that to a customer and feel fine doing so.

I am above and beyond satisfy with the excellent service. The customer service responded quickly and they delivered my dress on time just like how they explained in my email. They were informative with the status and process. My dress was beautiful and it fit perfectly with no alteration required. The quality of the material and style is greater than what I expected and it was very nice and not to mention how affordable it was. I will definitely order again! Thank you again

When I received my wedding dress it was about 2" too big in the bustline and 2" too long in the length. I contacted Jen in customer service and she explained that it would be less expensive for me to get my dress altered here send the receipt to jj'shouse and they would credit my account. They kept in constant contact with me throughout my dilemma and resolved the issue professionally and quickly. I am so glad I picked my wedding dress from your company. It is so perfect and everything I hoped it would be.

I ordered two black dresses from JJhouse, when I opened the package I thought it was a joke. The fabric is such poor quality on both dresses I thought they had shipped Halloween costumes and the customer service is the worst I've ever encountered. I have requested 3 times for a return and have still not heard back form anyone a jjhouse with a return authorization, of course it's now well past the 7 days so I'm sure they will not issue a refund. TERRIBLE COMPANY. Do not order from them. A shame that in this day and age of online ordering they would choose to have such a non consumer friendly ordering and return policy. Stay away from this company if I could give you a negative stars I would.

Where to begin? I am getting married in October and have a fairly tight budget. When I saw the dresses and prices on JJ'S House website, I was thrilled. But then I read a lot of negative reviews about bad customer service, poor quality, etc., and got really apprehensive. Even though the dresses are not terribly expensive, I didn't want to just throw my money away. But I found the perfect dress and couldn't get it out of my head. I agonized over it for a few weeks. Then I found a positive review written by a really nice woman on Facebook. I messaged her to make sure she was a real person and legitimate customer, and she was. I asked her a ton of questions about her experience, from the dress quality to extra shipping charges. She completely put my mind at ease about the whole situation, even sharing pictures of her dress with me. So I decided to roll the dice and hope for the best! And I got it! I ordered my dress in mid August and received it a week and a half later. The dress is EXACTLY like the one on the website. I did the custom fitting option, and it fits great! The dress material is really nice and looks and feels way more expensive than it really is. I also ordered a petticoat bc it's a ball gown. JJ'S House customer service helped me choose the right petticoat and the dress looks and fits far better than I dared to hope. I ordered a veil and garment bag as well, and all my items came individually packaged in one shipping box. I did not have any additional shipping charges, thankfully. I hate to read the reviews from the unsatisfied customers, but I really wanted to share my experience with potential customers bc I am thrilled with my dress and JJ's House as a whole.

UPDATE: After posting the review below with 3 stars, I was contacted immediately by Customer Services offering a full refund. This was more than was necessary; I was happy for them to just cover the cost of the alteration, as I do really like the dress. JJsHouse have therefore agreed to pay the alteration fee. They also followed up with a phone call. This seems like a company who really want their customers to be happy. I will order again.

I'll start with the good points. The dress was made within a day and delivered within the week which far exceeded expectations. I paid for a custom fit, and in general the dress fits, although it is too big on the bust (see bad points). I do intend to keep and wear the dress once altered. The quality of the dress is generally good and it is fully lined. Also the customer service team were great at addressing my questions and concerns before purchase.

The negative points... The dress is too big on the bust. It does actually fit at the widest point where I took the measurement but then it flares out towards the armpits and will need taking in. The 'cups' also extend up too high as though catering for a much larger cup size. I hope this will be easy to alter.

Other things to be aware of: people have mentioned the import VAT costs. I wasn't aware of them when ordering but feel this is my own fault and that I should have known this so I am not holding this against the company! What you should know though is that DHL put a £7 admin charge on top of the VAT as their handling fee (DHL pay the customs VAT charge on your behalf, then contact you to reclaim it, for which they charge this fee). So, a £57 dress, plus £17 custom fit fee, plus £17 delivery charge, plus £22 import tax including admin fee, ends up as quite a pricy dress. None of this is a reflection on JJsHouse, but something to be aware of.

In summary, I am glad I bought the dress as I couldn't find a bridesmaid dress for the wedding. The custom fit is not quite right but I think can be altered. The turnaround time was brilliant, the quality good, and the price overall comparable to the high street.