On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
BCBG
Dana Foley NYC
Laws of Motion
Oseree
Samantha Pleet
Rat & Boa
Bec and Bridge
Selkie
Robert Graham
Batsheva
Ted Baker
Linennaive
JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The dress was more beautiful than I could have imagined. My only issue was that it came a little to big even when custom made.
I have purchased 4 evening gowns and have been completely satisfied! I will continue to purchase from JJ's House as I am a satisfied customer!
This dress fitted lovely. And the price was good too. Thanks
El vestido es hermoso mas de lo que esperaba la verdad esta muy bonito altamente recomendabel comprar en JJSHOUSE
He adquirido mi vestido de novia y los zapatos en JJsHouse y la verdad es que estoy encantada. Los zapatos, preciosos, pedí un número 39 que es el que utilizo habitualmente y quedan perfectos. El vestido es precioso! Lo encargué hacer a medida, y sólo tengo que hacerle un pequeño arreglo en el pecho, ya que me queda un pelín grande. En mi opinión, creo que he hecho una gran compra, ya que los productos son de calidad a un precio asequible. Sin duda alguna, lo recomiendo.
NO TENGO PALABRAS PARA DESCRIBIR LO HERMOSO QUE QUEDO MI VESTIDO DE NOVIA Y EL VELO, SOY DE ECUADOR ESTOY SUMAMENTE SATISFECHA Y AGRADECIDA, A MI FAMLIA LES ENCANTO MI VESTIDO ME SENTI COMO UNA PRINCESA, EL ENVIO FUE MUY EFICIENTE DEMORO MENOS DEL MES. GRACIAS JJSHOUSE. ENVIO UNA FOTO. =)
Purchase of shoes excellent response and happy with goods. At the dances I have been asked about shoes and have told them about your site
I was apprehensive about ordering my dress online, but my experience with JJSHouse was nothing but positive. I received it very quickly and it was perfect in every way.
Very good prices, quality excellent, definitely will buy here again
Heel goeie site, ik bestelde er een jurk op maat gemaakt. Past perfekt en binnen 3 weken geleverd, proficiat
I was very impressed with your organisation about the customer service, delivery time. The quality and design of the clothes are the same. Good job guys...
WOW... Glad I read the reviews from this website before I ordered the 2 Mother of the Bride dresses I need. I will NOT be using this vendor now. Thank you all for taking the time to review this vendor.
I ordered a wedding gown from JJs House the first week in February. I received my gown much sooner than I anticipated and was stunned! The gown was gorgeous and very high quality. I will definitely use this site in the future. They have stellar quality of materials and their customer service is top notch!
Excellent communication made the transaction easy.
The order arrived within 2.5 weeks to Australia, and the quality of the dresses is spot on. Great prices too.
I have been recommending JJs House to my friends.
Customer service was excellent. I ordered a custom size dress and there was an ongoing email exchange through the site to clarify issues and ask questions. That gave me a lot of confidence in the craftsmanship of the dress. I will order from this site again
Shopping with JJsHouse was a great experience! This website is very reliable and has many beautiful products. Customer service was efficient and helpful in answering questions regarding their products. I bought my wedding dress from JJ'sHouse and it arrived promptly and was exactly as pictured. The price was very inexpensive and the quality and workmanship I would rate very highly. Overall, I am pleased with my purchase and experience with JJ's house and would highly recommend them!
Loved my purchased items! They were great quality and looked beautiful! I received a lot of compliments! I also really like how quickly I received my dress!
I ordered a royal Blue Scoop neckline mother of the bride outfit. It arrived well before anticipated time and was absolutely perfect! I couldn't have been happier - quality and service was sensational. Soooh much easier than trooping through the city trying on outfits - would definitely use JJSHouse again. Thankyou - Vicki Stokes from Australia. ( Matter of fact I should order the same outfit in different colours it was that good - I am also large but the dress makes me look reasonably slender!)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members