Jill 'n JacksReviews 34

I placed an order on May 3rd 2020 for a birthday gift for my gf. Here it is June 18th and no package yet. I have emailed numerous time just to get the same copy and paste response. The tracking number says "Awaiting item" which means they haven't shipped it out in over 6 weeks. I want a refund, but there is nobody to talk to about it. The emails have an auto response that says your items should be shipped within 15-20 days. I'm very frustrated with this company and would absolutely never order from them again. It would behoove you to find a better site for your items. Cant believe they are still in business

I ordered myself a Mother's Day gift... a tote bag... on May 6th. Something went wrong and the package was being shipped in my daughter's boyfriend's name. I contacted the company twice over a three week period to ask if something could be done to change this. My daughter and her boyfriend broke up during that time prompting him to file a change of address. The package arrived at my post office yesterday and was immediately forwarded to be processed as a Return to Sender. Now I'll have to wait for them to get the package back before I can do anything! Of course, I emailed them again this morning. I'm not expecting a response though.

Ordered a garden flag April 24 site said 6-20 days- yes I understand it's a pandemic and items can take longer- I waited... waited... emailed the company cause there is no phone number- email reply was " Thank you for your understanding due to the pandemic things are delayed your item will be there in a few days"". Still waiting... it is not here... it's now June 1148 days and counting- note above when order was placed it said 6-20 days!-the customer service is not good, the company should be more honest and upfront when people order about how long it will take they have offered no other item or money back... will never order from them again...

Don't order from this company. I ordered Nov 16 and the package arrived after Christmas. I was in contact with them 3 times before the holidays to try and get a guarantee that it would arrive by Christmas. I had given them a deadline - I needed the package by December 19. They said if it didn't arrive by that date, they would give me a refund. When I contacted them about the refund, there was absolutely no answer.

When the package finally arrived, it was obvious it had come from China. I live in Canada. The package would never have even set foot in the United States and yet the website gave me a USPS tracking number (which never worked).

The pillow case that I ordered made no sense grammatically. The website asks you to provide the dog breed (bernedoodle) and the dog name (Chevy). Instead of putting "All you need is love and A bernedoodle named Chevy" it just says "All you need is love and bernedoodle named Chevy".

A terrible gift that didn't arrive by Christmas and basically just went in the garbage.

Grammatically incorrect! Obviously no quality control. Bad customer service. My mom ordered a pillow for my brother, and somewhere along the way there was a mix up with the order (order set for a pillow with multiple dog names). When the pillow arrived, the text made no sense (says: all you need is love and frenchie named caspar - apparently missing an "a" because it was supposed to have 2 different names). Clearly none of the staff care about the quality of their products, as no one noticed the grammatical error. When we reached out to customer service, there was nothing but an unfriendly "too bad, so sad" message. Would NOT recommend, and will never order from there again.

By the way - shipping took 4 weeks (not the 2 they claimed), with NO tracking!