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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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As I didn't have an e mail address for my friend I used the post on Facebook option, it was horrible, surrounded by junk for jib jab!
Funny videos and very useful. But forcing me to sign up for a year just to be able to download all videos is not cool. Just let me buy them at the price they're at, don't force people to sign up. As it is, I can't recommend it, despite your great software
I had a problem getting into the app. So I got in touch w someone who not only got me in but gave me 3 months free for my trouble. You went above and beyond expectations. Thank you, I'm totally digging JigJag.
The music videos are fun and easy to use. However, the selections are limited. Several of the videos are not appropriate for my audience, i. E., they have nudity or are all male. Also, they are limited in how many "heads" are in each one. You need some more selections that have over 5 heads.
I worked hard on 2 different cards with my family in them for them to not load. I tried app and it only does me in cards not my family
Fun for the kids to pic faces and which video to use.
I'm not good in computer skills sometimes takes a while to make my own card but I'm getting there
Cute but website never lets me log on because it says wrong password even tho its not and it wont let me change my password either. So it seems I paid $18 for 1 jib jab
It's great entertainment but I don't like that you can't delete faces once you've created them. They stay on the line of options and you can't edit them or delete them so you then don't know which is the right one to use.
I tried to send some of my videos to my e mail. Said were sent. Never received.
And your web is not adapted to the Spanish alphabet.
So my last name wouldn't be correct.
I love to send these skits to my friends and family.
Rip off. Terms of payment very hard to find. Yearly subscription. Auto renew
Hello! We have a 30 day money back guarantee. If you need assistance, send an email to [email protected]!
First I had to take a annual membership to buy a video, and my video is to heavy to dent it by outlook or iCloud mail. So I'm stock with it. Very un useful!
Great card but don't like that your site is auto-renewal
Fun making, fun sharing, enjoy this site immensely :)
Its fun but I wasn't able to "add" my friends... only selected few
Over rated and priced... I remember years ago it use to be free for a few days... its good for laughs but not thrilled with it... need to have it canceled... sure don't want to renew it next year
Love it. I wish there were more choices and subject. Plus it would be good to have more options for how many people to have in them.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


Hello! We are happy to help. Send an email to [email protected]!