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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I had an issue and the customer service department fixed my problem right away. Jib Jab is a very fun site for talking cards. Love it!
I had a simple request. I sent one e-mail and within a very short time my request was handled. Unheard of these days. I'm a fan!
Don't bother paying for a better service. You paying to send a link to your friends that contains more than 3/4 JibJab website and advertising. The video you make (and have to pay an automatic recurring payment for) is less than 1/4 of the page. That's fine if you choose to use the free option - it is not fine at all when you pay for the privilege.
JibJab is awesome! My family and I have so much fun creating and watching the ecards.
The most fun I've ever experienced making an e-card. Very easy to follow instructions, even for an oldie like me. Thank you JibJab.
Jib Jab is fun and a wonderful way to share a laugh with family and friends!
The sled race, and Santa twerk are probably the best. Their are lots, of choices it just think the content could be better. The fun around using this could also improve if you could add storyline with say 10-15 people. Like a funny Scrooge, with different people being character faces. Or Santa and all the reindeer with faces on the reindeer, have a reindeer game snowball fight to make people laugh.
Unaware of 18.99 charge. Only was under impression I would be charged 2.99. Ono top of that I couldn't even send it through text so I wasn't even able to use it. So unhappy
I was shocked that you had to pay a sign up fee that is very expensive, and then purchase the actual download of the video. On top of that, once I paid for the download, the quality of the video was extremely poor.
I don't normally complain, but I was very disappointed with this whole service.
I signed up for a year subscription... I'll get more than my moneys work... fun site and easy to use. You used to put non descript faces in the animations... now it looks like they are not available... only those I paste in.
Excellent way to laugh with friends and at yourself!
When I noticed the videos had black marks on the mouths of the photos I was reluctant to make any more videos feeling I am not getting my money's worth and jipped
There was supposed to be a thirty day free trial, but I have already been charged. I would like to be reimbursed and removed as a member from this site. It wasn't at all what I thought it was.
Hi I was delighted with my Jib Jab, except that I got the mouth thingie in the wrong place and every time my elf (me) sang something, it looked like I had a Hitler moustache! Apart from that, my friends all think I'm really clever, so I can't complain really. I'd love to make another one with my mouth in the right place.
Lots of different posts to choose from. Lots of fun finding the right ones to send out. Thanks.
Very easy to use but had trouble getting address book from another card maker but got it done, also did not know that you could only do 15 cards at one time and had to start over as it would not let me just delete the extra, thanks
I am sorry, but you have the same old videos over and over, not much new, just old stuff, disappointed. Paid $18.00 for the same old stuff?
Easy to do and so much fun to see the results. Everyone loved getting the card.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

