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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Washington
1 review
0 helpful votes
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Awesome fun and great customer service!
December 21, 2016

I had an issue and the customer service department fixed my problem right away. Jib Jab is a very fun site for talking cards. Love it!

Date of experience: December 18, 2016
West Virginia
1 review
0 helpful votes
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Customers come first with JibJab
December 21, 2016

I had a simple request. I sent one e-mail and within a very short time my request was handled. Unheard of these days. I'm a fan!

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Don't bother paying
December 21, 2016

Don't bother paying for a better service. You paying to send a link to your friends that contains more than 3/4 JibJab website and advertising. The video you make (and have to pay an automatic recurring payment for) is less than 1/4 of the page. That's fine if you choose to use the free option - it is not fine at all when you pay for the privilege.

Date of experience: December 18, 2016
Pennsylvania
1 review
0 helpful votes
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So much fun!
December 21, 2016

JibJab is awesome! My family and I have so much fun creating and watching the ecards.

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Hilarious Holiday Fun
December 20, 2016

The most fun I've ever experienced making an e-card. Very easy to follow instructions, even for an oldie like me. Thank you JibJab.

Date of experience: December 18, 2016
North Carolina
1 review
0 helpful votes
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Great experience
December 20, 2016

Jib Jab is fun and a wonderful way to share a laugh with family and friends!

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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The sled race, and Santa twerk are probably the best. Their are lots, of choices it just think the content could be better. The fun around using this could also improve if you could add storyline with say 10-15 people. Like a funny Scrooge, with different people being character faces. Or Santa and all the reindeer with faces on the reindeer, have a reindeer game snowball fight to make people laugh.

Date of experience: December 18, 2016
Colorado
1 review
0 helpful votes
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Overcharged without notice.
December 20, 2016

Unaware of 18.99 charge. Only was under impression I would be charged 2.99. Ono top of that I couldn't even send it through text so I wasn't even able to use it. So unhappy

Date of experience: December 18, 2016
Australia
1 review
0 helpful votes
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Expensive for bad quality
December 20, 2016

I was shocked that you had to pay a sign up fee that is very expensive, and then purchase the actual download of the video. On top of that, once I paid for the download, the quality of the video was extremely poor.
I don't normally complain, but I was very disappointed with this whole service.

Date of experience: December 18, 2016
New Zealand
1 review
0 helpful votes
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Devon
December 20, 2016

Fantastic, have sent so many christmas e-cards this year and had so many laughs making them

Date of experience: December 18, 2016
Colorado
1 review
0 helpful votes
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Keiths opinion
December 20, 2016

I signed up for a year subscription... I'll get more than my moneys work... fun site and easy to use. You used to put non descript faces in the animations... now it looks like they are not available... only those I paste in.

Date of experience: December 18, 2016
Georgia
1 review
0 helpful votes
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Have some good clean fun
December 20, 2016

Excellent way to laugh with friends and at yourself!

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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So easy to do
December 20, 2016

Love JibJab, my family gives me requests and we howl watching them.

Date of experience: December 18, 2016
New York
1 review
0 helpful votes
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When I noticed the videos had black marks on the mouths of the photos I was reluctant to make any more videos feeling I am not getting my money's worth and jipped

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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I want my money back
December 20, 2016

There was supposed to be a thirty day free trial, but I have already been charged. I would like to be reimbursed and removed as a member from this site. It wasn't at all what I thought it was.

Date of experience: December 18, 2016
New Zealand
1 review
1 helpful vote
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The Christmas Elf
December 20, 2016

Hi I was delighted with my Jib Jab, except that I got the mouth thingie in the wrong place and every time my elf (me) sang something, it looked like I had a Hitler moustache! Apart from that, my friends all think I'm really clever, so I can't complain really. I'd love to make another one with my mouth in the right place.

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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Funny jibjab
December 20, 2016

Lots of different posts to choose from. Lots of fun finding the right ones to send out. Thanks.

Date of experience: December 18, 2016
Canada
1 review
0 helpful votes
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Xmas card
December 20, 2016

Very easy to use but had trouble getting address book from another card maker but got it done, also did not know that you could only do 15 cards at one time and had to start over as it would not let me just delete the extra, thanks

Date of experience: December 18, 2016
Texas
1 review
0 helpful votes
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Update site
December 20, 2016

I am sorry, but you have the same old videos over and over, not much new, just old stuff, disappointed. Paid $18.00 for the same old stuff?

Date of experience: December 18, 2016
Arkansas
1 review
0 helpful votes
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So much fun
December 20, 2016

Easy to do and so much fun to see the results. Everyone loved getting the card.

Date of experience: December 18, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA