Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Mark B.
Unfollow Mark B.
Share Review
Report Review

Feels deceptive...
April 19, 2017

Was not charged previously for video downloads. Now without declaration i am. Feels very deceptive to charge for something which was free last year.

Date of experience: April 16, 2017
Florida
1 review
0 helpful votes
Follow Adriana R.
Unfollow Adriana R.
Share Review
Report Review

Pricey
April 19, 2017

I saw the oferta in the website, so I decided to send a Birthday card to a friend. I don't mine to pay, but $18.00 is FAR TOO MUCH. My mistake, next time, I bake some cookies and send them by Mail.It will be cheaper!

Date of experience: April 16, 2017
Nevada
1 review
0 helpful votes
Follow Tony R.
Unfollow Tony R.
Share Review
Report Review

Fun and intuitive creation. Like it a lot. Don't like that you are requiring me to spend extra minutes of my time for you review and 100 minimum words.

Date of experience: April 16, 2017
California
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

Easy and Fun
April 18, 2017

Leave it to JibJab to come up with cute and funny videos staring yourself and others! It's well worth the $18 a year to be able to put a smile on people's faces and make them laugh!

Date of experience: April 16, 2017
Virginia
1 review
0 helpful votes
Follow Walt C.
Unfollow Walt C.
Share Review
Report Review

Jibjab experience
April 18, 2017

Some of your little flicks are extremely enjoyable while others are a bit shall we say rude or crude.

Date of experience: April 16, 2017
Australia
1 review
0 helpful votes
Follow Kevin H.
Unfollow Kevin H.
Share Review
Report Review

Not quite right
April 18, 2017

Difficult to know when card would be sent when scheduled. All information stated times are PST. Scheduled to deliver for the 16th April 07:30 WAST but schedule sent on the 14th 22:30 PST.
Expected the card to look exactly as shown before delivery i. E like a card with a stamp on it but arrived just as a video.

Overall not the experience I was expecting.

Date of experience: April 16, 2017
Michigan
1 review
0 helpful votes
Follow Mildred S.
Unfollow Mildred S.
Share Review
Report Review

The jibjab experience
April 18, 2017

Was fun creating a card.

The billing was confusing. Wasn't clear until I looked at my bank account that the membership fee would be take in a lump sum amount.

Date of experience: April 16, 2017
California
1 review
0 helpful votes
Follow Coni S.
Unfollow Coni S.
Share Review
Report Review

I'm crazy in love with Jib Jab
April 18, 2017

I stayed up until 4:30 a.m. gathering the pictures so I could send my Easter cards. Make up some more "oldie" dance and singing ecards, please!

Date of experience: April 16, 2017
GB
1 review
0 helpful votes
Follow Sheila y.
Unfollow Sheila y.
Share Review
Report Review

Well done
April 18, 2017

My sister really enjoyed the e cards, cant wait to do another one. A good variety of e cards to choose from, it's one of the few sites I had more than 5 top 5 in every category.
Really easy to use and good simple clear instructions as well

Date of experience: April 16, 2017
GB
1 review
0 helpful votes
Follow Bridget B.
Unfollow Bridget B.
Share Review
Report Review

Easy to use...
April 18, 2017

Even for a non tech person making the cards with photos is easy to do and has caused a lot of laughter all round x

Date of experience: April 16, 2017
North Carolina
2 reviews
0 helpful votes
Follow Sandra K.
Unfollow Sandra K.
Share Review
Report Review

Outstanding service
April 18, 2017

Problem with billing was almost immediately solved. Great customer service. Highly recommend this company.

Date of experience: April 16, 2017
California
1 review
0 helpful votes
Follow Jay J.
Unfollow Jay J.
Share Review
Report Review

Android user
April 18, 2017

Unable to easily forward video to contact or instagram. Don't want to share via Facebook and top right buttons do not give a selection like an iphone.

Date of experience: April 16, 2017
New York
1 review
0 helpful votes
Follow Kathleen H.
Unfollow Kathleen H.
Share Review
Report Review

Couldn't keep reseding to friends
April 18, 2017

I finally got the right bunny, but it wasn't saved to go out again. I had to re create it but couldn't save it.

Date of experience: April 16, 2017
Texas
1 review
0 helpful votes
Follow William r.
Unfollow William r.
Share Review
Report Review

Waiting
April 18, 2017

Fairly easy card making and sending it on, etc. But still waiting for confirmation that card was delivered!

Date of experience: April 16, 2017
Canada
1 review
0 helpful votes
Follow Lissa C.
Unfollow Lissa C.
Share Review
Report Review

Love Jib Jab but...
April 18, 2017

I've been a member for a little over a year and have made many friends and family laugh with my Jib Jab cards. The only reason I did not give 5 stars is that there are times I would want to send a birthday wish to someone but want 3-4 people on the card and there are no cards available, only 2 or 5. That is sometimes frustrating.

Date of experience: April 16, 2017
North Carolina
1 review
0 helpful votes
Follow Sue F.
Unfollow Sue F.
Share Review
Report Review

Account and phone app should match
April 18, 2017

Should be able to save all the heads started in the app to your account. And should not have to import each time it should function like the website does with better navigation

Date of experience: April 16, 2017
North Carolina
1 review
0 helpful votes
Follow April W.
Unfollow April W.
Share Review
Report Review

Everybody Loves My Cards!
April 18, 2017

Its loads of fun and my family and friends are so happy to receive these very cute ecards! So much more entertaining than the typical.

Date of experience: April 16, 2017
Virginia
1 review
0 helpful votes
Follow Jibjabber D.
Unfollow Jibjabber D.
Share Review
Report Review

Can't log on
April 18, 2017

Paid with credit card, did one card since then cannot log on. I tried hanging my email. Wont let me do that. I tried getting into billing, cannot do that either. Will dispute credit card charge when it shows in my statement

Date of experience: April 16, 2017
Minnesota
1 review
0 helpful votes
Follow Shawn M.
Unfollow Shawn M.
Share Review
Report Review

Jib Jab fun...
April 18, 2017

Absolutely one of the cutest ideas created, my grandkids just love watching the video cards I create. Thank you for the Wonderfull way to express love to friends and family.

Date of experience: April 16, 2017
New York
1 review
0 helpful votes
Follow Izzie J.
Unfollow Izzie J.
Share Review
Report Review

Love their variety and options... 100 characters min. Required for review, annoying. Really annoying

Date of experience: April 16, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA