JibJab

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Reviews

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3.5
Reviews 12,897
5 Stars
57%
4 Stars
15%
3 Stars
5%
2 Stars
9%
1 Star
13%

New Hampshire
1 review
0 helpful votes
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Great Customer service, communication, business and Support. Loving it. I had a issue but they were able to support, without hesitation and Did very well in that

Date of experience: May 10, 2020
Arizona
1 review
0 helpful votes
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Great Customer Service
May 6, 2020

Incredible customer service, and I've had a ton of fun making different cards for my family. Having a blast!

Date of experience: May 6, 2020
Texas
1 review
0 helpful votes
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Great customer service.
May 4, 2020

Had my account with job jab for a few years, I have no use for it lately and had to cancel my subscription, customer support was very helpful with this. Jib jab is a great app and I will be subscribing again sometime in the future, I'd recommend this app to family and friends.

Date of experience: May 4, 2020
Guam
1 review
0 helpful votes
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Excellent Service
May 4, 2020

Customer service was excellent. Very understanding, professional and I did not need to repeat myself.

Date of experience: May 4, 2020
Canada
2 reviews
0 helpful votes
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Excellent Response.
May 4, 2020

I had an excellent response to my situation with JibJab. They were very positive and prompt. Great Customer Support.

Date of experience: May 4, 2020
Spain
1 review
0 helpful votes
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Prueba y devolución sin problema
May 3, 2020

Lo adquirí porque es muy divertido pero no sabía que los vídeos no se pueden descargar, por eso tras una prueba solicité la devolución, y resuelto todo bien.

Date of experience: May 3, 2020
Alabama
1 review
0 helpful votes
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I've used JibJab in the past, and pleasantly so. But when i found that someone opened a new account in my name, I contacted their Support Team, and my issue was resolved in less than 24 hours. Thanks!

Date of experience: April 28, 2020
Canada
1 review
0 helpful votes
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Great customer service
April 27, 2020

Fun to make the cards and you can rely on their prompt customer service if you have questions or issues.

Date of experience: April 27, 2020
Florida
1 review
0 helpful votes
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VIDEOS FUN TO MAKE
April 24, 2020

I loved making an Easter Video for our grandkids and one for our niece's birthday but then found not too many more videos I liked due to language and adult content. When I asked for a refund, it was prompt, polite and efficient so I give them 5 stars for customer service. I must say, I didn't realize it wasn't free from the start after I got charged but they made it easy to request a refund. I certainly got a great reaction from everyone who got the two videos I made so it was worth it,

Date of experience: April 24, 2020
Canada
1 review
0 helpful votes
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Great Customer Service
April 23, 2020

I am very pleased with their prompt reply to my email, and the quick service in resolving an issue.
Thank you JibJab for your great customer service!

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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Jib Jab rocks!
April 23, 2020

I love Jib Jab! Who doesn't enjoy seeing Jib Jab videos! I teach school and the students love seeing the staff in the different videos. Thanks!

Date of experience: April 23, 2020
California
1 review
0 helpful votes
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Great customer service!
April 22, 2020

Customer service is great! I emailed them with a concern and they responded right away and took care of it! We will be using Jib Jab more often. They care and they're funny!

Date of experience: April 22, 2020
Washington
1 review
0 helpful votes
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Lots of fun
April 22, 2020

Jibjab is lots of fun and very easy to use. I enjoyed making a video for my family and got everybody rolling on the floor laughing.

Date of experience: April 22, 2020
Colorado
1 review
0 helpful votes
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Responsive and Helpful
April 20, 2020

Hello,

I contacted JibJab about a problem I was having. They were responsive and helpful.

Thanks for your support!

Zach

Date of experience: April 20, 2020
Diahn C.
Michigan
1 review
0 helpful votes
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Refund and website problems
April 20, 2020

My problem was handled in a very professional way. I will be receiving my refund in a couple days. Great customer service from Jib Jab.

Date of experience: April 20, 2020
Pennsylvania
1 review
0 helpful votes
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JibJab is a great company
April 20, 2020

JibJab is awesome. Their video cards are a lot of fun. And when I needed customer service, they were there to help.

Date of experience: April 20, 2020
El Salvador
1 review
0 helpful votes
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Wonderful Customer Service
April 19, 2020

Customer service is fast and makes things easy, truly taking care of the customer! The only bad thing is that it does make it difficult to make a free account even though it is supposed to be possible. But they did resolve my issue quickly and easily, which I was pleasantly surprised about!

Date of experience: April 19, 2020
GB
2 reviews
0 helpful votes
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FUN
April 19, 2020

Jib jab was fantastic used it with my family so funny would tell anyone to have ago best laugh in ages

Date of experience: April 19, 2020
Wisconsin
1 review
0 helpful votes
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Great customer service
April 17, 2020

JibJab resolved my issue very quickly and in a satisfactory manner. I was pleasantly surprised and very pleased.

Date of experience: April 17, 2020
Texas
1 review
0 helpful votes
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Helped cancel subscription
April 17, 2020

Responded quickly to solve my situation
Appreciate y'all
Thanks
Don't like a
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Date of experience: April 17, 2020

From the business

Business History

  • Marina Del Rey, CALIFORNIA
  • Founded in 1999