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The company has garnered mixed reviews, with a notable divide in customer experiences. Many customers appreciate the quality and appearance of the jewelry, often finding it to be a good value compared to retail prices. However, significant complaints center around shipping delays, poor communication, and issues with incorrect or missing items. Customers frequently express frustration over the lack of timely responses from customer service, which exacerbates their dissatisfaction. Overall, while the product quality seems to meet expectations for a majority, the company's customer service and fulfillment processes require substantial improvement to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I get what I pay for, and no complaints so far, with great customer service!
I shopped, I liked what I saw, then I purchased, I was happy with what I received, it was genuine!
Ships fast ne very had to call customer service products is as described
I was able to easily get around the site. When I chose what I wanted I had no problem checking out.
It was fine. I just needed a little more time to purchase items.
Still waiting for my ring from 3weeks ago I ordered and payed it and I have not even got it cost$372 and they said it has to came to the office to be shipped out. People need to tell the truth stop ripping people off with your jewellery. I thought this was great to buy a beautiful from this company but I was wrong. Brought my first ring. And it was a fake I put in on my finger and it broke. I was supposed to be 18ct. Well that was a joke. Payed $250 I would like my money back on both stop disappointing people. I'm discussed in this company
Getting your xmas gifts 4 $1.00 easy plus postage.
My rings are just beautiful! This was such a wonderful way to buy jewelry!
I have bought 13 items from here and out of the 13 items, around 6 being rings, 3 of the ring's stones have fallen out within the 1st week of wearing them. Other than that, it's an easy site to use and bid on. Thanks.
It's my go to for a nice quick new piece! I'm aware now you don't always get what you expect in terms of quality or consistency but for the bargains on offer I think possibly that can be understandable. More solid gold and less gold plated, more real stones and less created please!
I received a different bracelet than the one on the site and I have no idea what I received? I would have appreciated a description of the item on the receipt in the mailing envelope.
Great quality, fast shipping, best prices ever! Love doing business with you!
Prompt delivery to Australia and great communication.
I enjoy the 1$ auctions. Easy to bid on and you get notified when someone outbids you
I would say is ok but I haven't received my items yet it been more than a month Pictures of the item don't look the same. Please don't enlarge the picture of the item.
For my 40 anniversary I but size 9 ring with ruby!
You sent me size 6! I need shipping label to send back to Hong Kong! Because I didn't buy it from Hong Kong I thought I am buying from Jewelry Room in Hawaii!
There no reaction from customer service and it is not my fault you sent me wrong size!
Been buying from jewelry room for almost 5 years. Have been very happy with the items. Recent purchase was stolen in route post office delivered package in a bag that said sorry your item maybe missing. Jewelry room reached out to make it right.
Answer: Shipping can take up to 8 weeks. If you want it in a hurry forget it. If you get tired of waiting ask for a refund.
Answer: If you haven't received it by now. You probably never will
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