Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JewelryRoom

JewelryRoom

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JewelryRoom?
grey stargrey stargrey stargrey stargrey star

JewelryRoom Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Many customers appreciate the quality and appearance of the jewelry, often finding it to be a good value compared to retail prices. However, significant complaints center around shipping delays, poor communication, and issues with incorrect or missing items. Customers frequently express frustration over the lack of timely responses from customer service, which exacerbates their dissatisfaction. Overall, while the product quality seems to meet expectations for a majority, the company's customer service and fulfillment processes require substantial improvement to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
153
value
20
shipping
19
returns
10
quality
18
This company does not typically respond to reviews

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
Follow Fiona D.
Unfollow Fiona D.
Share Review
Report Review

Fairly happy camper!
November 13, 2023
Updated review

I get what I pay for, and no complaints so far, with great customer service!

Date of experience: November 13, 2023

Happy customer,
October 12, 2023
Previous review

I shopped, I liked what I saw, then I purchased, I was happy with what I received, it was genuine!

Date of experience: October 12, 2023
Australia
2 reviews
1 helpful vote
Follow Jose C.
Unfollow Jose C.
Share Review
Report Review

Coming back for more
November 12, 2023

We have purchased over 2250 items and we keep coming back.

Date of experience: November 12, 2023
New York
2 reviews
0 helpful votes
Follow John Q.
Unfollow John Q.
Share Review
Report Review

Great deals fast delivery
November 11, 2023

Ships fast ne very had to call customer service products is as described

Date of experience: November 10, 2023
Canada
2 reviews
1 helpful vote
Follow Sarah H.
Unfollow Sarah H.
Share Review
Report Review

Great site
November 1, 2023

I was able to easily get around the site. When I chose what I wanted I had no problem checking out.

Date of experience: November 1, 2023
Australia
1 review
2 helpful votes
Follow Karin E.
Unfollow Karin E.
Share Review
Report Review

Value for money
October 30, 2023

All good, l had one issue which was quickly resolved.

Date of experience: October 30, 2023
Georgia
2 reviews
0 helpful votes
Follow Laura B.
Unfollow Laura B.
Share Review
Report Review

It was fine. I just needed a little more time to purchase items.

Date of experience: October 30, 2023
Australia
1 review
0 helpful votes
Follow Tracy Z.
Unfollow Tracy Z.
Share Review
Report Review

Miss
November 20, 2023

Still waiting for my ring from 3weeks ago I ordered and payed it and I have not even got it cost$372 and they said it has to came to the office to be shipped out. People need to tell the truth stop ripping people off with your jewellery. I thought this was great to buy a beautiful from this company but I was wrong. Brought my first ring. And it was a fake I put in on my finger and it broke. I was supposed to be 18ct. Well that was a joke. Payed $250 I would like my money back on both stop disappointing people. I'm discussed in this company

Date of experience: October 27, 2023
Australia
1 review
1 helpful vote
Follow Diane F.
Unfollow Diane F.
Share Review
Report Review

Amazing
October 24, 2023

Very happy with the jewellery that I have purchased and have gone back time and time again.

Date of experience: October 24, 2023
Australia
3 reviews
2 helpful votes
Follow Elaine R.
Unfollow Elaine R.
Share Review
Report Review

Great Gifts
October 23, 2023

Getting your xmas gifts 4 $1.00 easy plus postage.

Date of experience: October 23, 2023
Ohio
2 reviews
1 helpful vote
Follow Rona N.
Unfollow Rona N.
Share Review
Report Review

Great experience
October 20, 2023

My rings are just beautiful! This was such a wonderful way to buy jewelry!

Date of experience: October 20, 2023
Texas
1 review
0 helpful votes
Follow Ricardo M.
Unfollow Ricardo M.
Share Review
Report Review

Quality not too great
October 21, 2023

I have bought 13 items from here and out of the 13 items, around 6 being rings, 3 of the ring's stones have fallen out within the 1st week of wearing them. Other than that, it's an easy site to use and bid on. Thanks.

Date of experience: October 19, 2023
Australia
1 review
1 helpful vote
Follow Kitty C.
Unfollow Kitty C.
Share Review
Report Review

It's my go to for a nice quick new piece! I'm aware now you don't always get what you expect in terms of quality or consistency but for the bargains on offer I think possibly that can be understandable. More solid gold and less gold plated, more real stones and less created please!

Date of experience: October 18, 2023
Canada
1 review
0 helpful votes
Follow Marti I.
Unfollow Marti I.
Share Review
Report Review

I received a different bracelet than the one on the site and I have no idea what I received? I would have appreciated a description of the item on the receipt in the mailing envelope.

Date of experience: October 18, 2023
Kansas
1 review
1 helpful vote
Follow Lisa X.
Unfollow Lisa X.
Share Review
Report Review

Great quality
October 18, 2023

Great quality, fast shipping, best prices ever! Love doing business with you!

Date of experience: October 18, 2023
Texas
1 review
0 helpful votes
Follow newton P.
Unfollow newton P.
Share Review
Report Review

Slow shipment
October 17, 2023

As usual very slow to have item shipped after payment is made

Date of experience: October 17, 2023
Australia
1 review
1 helpful vote
Follow Rhonda X.
Unfollow Rhonda X.
Share Review
Report Review

Very attractive necklace
October 17, 2023

Prompt delivery to Australia and great communication.

Date of experience: October 17, 2023
Oklahoma
1 review
2 helpful votes
Follow Rita Y.
Unfollow Rita Y.
Share Review
Report Review

I enjoy the 1$ auctions. Easy to bid on and you get notified when someone outbids you

Date of experience: October 10, 2023
California
1 review
1 helpful vote
Follow Raveena E.
Unfollow Raveena E.
Share Review
Report Review

Customer service
October 10, 2023

I would say is ok but I haven't received my items yet it been more than a month Pictures of the item don't look the same. Please don't enlarge the picture of the item.

Date of experience: October 10, 2023
New York
1 review
0 helpful votes
Follow Elena V.
Unfollow Elena V.
Share Review
Report Review

For my 40 anniversary I but size 9 ring with ruby!
You sent me size 6! I need shipping label to send back to Hong Kong! Because I didn't buy it from Hong Kong I thought I am buying from Jewelry Room in Hawaii!
There no reaction from customer service and it is not my fault you sent me wrong size!

Date of experience: October 10, 2023
Alabama
4 reviews
3 helpful votes
Follow Paul W.
Unfollow Paul W.
Share Review
Report Review

Beautiful jewelry great service
September 26, 2023

Been buying from jewelry room for almost 5 years. Have been very happy with the items. Recent purchase was stolen in route post office delivered package in a bag that said sorry your item maybe missing. Jewelry room reached out to make it right.

Date of experience: September 26, 2023

From the business

Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.


jewelryroom.com
Honolulu, United States
+85
See all photos