JewelryRoomReviews 291

Hello Nevs K. And Readers,

Thank you for bringing it to our attention. To fairly address the issue, please allow us to share our feedback.

Customer said,
“Careful the quality is not real in many pieces of their inventory. Most of my purchases where fake.”

JR Service Team,
“Allow us to show some facts about this reviewer's buying habits, in order to answer the feedback above…."

"The review marked Aug. 2021. Customer Nevs K has only been making purchases for 8 straight months since April 2017 to Dec 2017 and did not request any exchange or refund during that period of buying. Our chat history with him has never shown any sign of dissatisfaction with our merchandise. Great customer, thank you! "

“During these 8 months, Nevs is very happy with a total of 2,383 bidding activities and won 346 auctions. But only 266 auctions were paid. Which means, 80 of his won auctions never intended to pay, that’s about 25% unpaid won auction.”

“During this time, we have repeatedly reminded him, any unpaid auction will not only hurt us as a seller, but also robb the chance of other buyers of getting the item. Not only that, placing a bid with no intension of paying will only raise the price for another buyer who may end up winning. Our company is really against false bidder or an unpaid won auction. This really hurts our genuine buyers from getting the best price.”

“During this period, our records show Nevs has also received 21 coupons for a total amount of $201 discounted, each coupon discounted between $8-$15. Our help agent may have given him these coupons to compensate for his complaint or other small issue which he may have during those moments.”

"Before applying for the discounted coupon, Nevs paid 266 items with a total won bidding amount of $2,749.31, which means his average item cost $10.34. The reason why each jewelry is about $10 is because most of his purchased items are Lab Created Stone and many are brass or plated Silver. Which we have clearly mentioned in each of those auction titles, that these are LAB CREATED STONE or SILVER PLATED etc.”

Closing Statement
With these statistics, now we have a much more fair judgment about why he would make this statement review.

To readers, if you are planning to visit Jewelryroom and worry if the stone in auction is fake or real. Pay attention to the auction title and description. It will clearly mention that the stone is LAB CREATED.

So why do we still have lab created stone?

There is a small percentage of buyers on a lower budget when buying jewelry. Not everyone is willing to spend big dollars on a sapphire ring. They might prefer getting a lab created sapphire instead.

We are not saying buyers cannot post their feedback, but sometimes it will be more fair for you as a reader to judge if you have a clear picture of both side stories.

Thank you readers, for giving us a chance to address and explain this feedback.

With thanks and appreciation.
JewelryRoom Service Team

Hello Alicia T and Readers,

Thank you for bringing to our attention, to fairly address the issue and allow us to feedback.

Customer said, “She lost them her first time wearing each pair bc the backs were so loose they wouldn't stay on.”

JR Service Team, “This loose earring backing issue has never happened before, but if we would’ve known. We would’ve been happy to resent the lost earring backing if that may help resolve the issue, or if you have contacted us through our customer service, we may ask customer to send back for replacement. Unfortunately, we do not have any records showing that you have contacted us regarding this situation.”

Customer said, “I spent over $300 for a ring that took over 2 months to arrive and it is NOT the same ring I had bid on. Similar but NOT the exact ring and you can tell its not real, just looks so fake and cheaply made.”

JR Service Team, “The two earrings at lower price range which you have bought on April 13,2021, and were shipped with tracking number within 2 days.

The higher value of the pink topaz 18kt solid gold ring was purchased on April 9,2021 and shipped on May 7,2021. The delay was caused by you as a new customer first-time buyer and require address confirmation in verifying our new customers are not credit card fraud buyers before high price shipment. After few weeks, we are finally able to contact you for verification for shipment.”

Customer said, “The "diamonds" if they're real which i doubt are super super tiny. The color of the main stone is also not the same color I expected.”

JR Service Team, “Alicia, if you read our description from this original product link https://www.jewelryroom.com/product.php?aid=588631 It has clearly shown there are 24 pcs of diamond with total carat of 0.15 and based on google search for diamond size, you can guess which size can be expected. As for the color different from the main pink gem, every computer color level monitor has a little different on true color image, therefore cannot be expected to receive the same color as you see from computer.”

Customer said, “They also charge you an extreme amount for shipping. 2 pairs of earrings that I "won" at $20 a piece $40 total ended up costing about $75 with shipping.”

JR Service Team, “For mailing jewelry, it is a requirement for insurance as well, therefore include insurance, shipping & handling at $20-25 is a quite fair amount for jewelry shipment. In fact, due to the pandemic, the shipping cost has raised in price, yet JewelryRoom insist remaining the same price for all our customers.”

Customer said, “you can tell its not real, just looks so fake and cheaply made.”

JR Service Team, “All our jewelry is 100% genuine and real, unless we have clearly stated on title “Lab Created Stone” Only genuine diamond and gem has its own natural birthmark or inclusions. And we also use solid gold and not plated.”

Thank you readers, for giving us a chance to address and explain this feedback. We understand the frustration from buyer’s point of view, we will always try to be fair, but it won't always feel equal.

With thanks and appreciation.
JewelryRoom Service Team

Hello Julie S. And Readers,
Thank you for sharing this review and feedback. We understand the frustration of feeling over paid for an item. To fairly address the issue, please allow us to share our thoughts. Thank you!

Customer said,
“Total rip off. I paid $80USD when I ordered Tens machine as pictured.”

JR Service Team,
"Yes, Julie did make a purchase of this item from our website. This item was in an auction starting at one dollar and the auction is scheduled to end on Nov. 27,2020. Julie the buyer, submitted a Best Offer for $80 on Nov 25,2020 requested to end this auction immediately."

“Our system allows Best Offer, since the auction has not ended within 24 hours. Therefore, our system has been programmed to accept her $80 offer and ended that auction.”

Customer said,
“What I received I could have got for $19.00 on EBAY.”

JR Service Team,
"Yes, you probably would have gotten it from eBay (New or Used) for $19. We do see Amazon was selling it between $45-60 during that time, but not including shipping cost.”

Customer said,
“Totally ripped off. You should be ashamed of yourselves.”

JR Service Team,
"Personally, I would have been a little more diligent before making any important, expensive purchase.”

Conclusion

We are not trying to point the finger back to the customer. But in this case, let’s be honest. The customer decided to pay more at the end of the auction early and we shipped it quickly as she had requested.

To you and to everybody, Time is money. Thank you readers, for giving us a chance to address and correct this feedback.

With thanks and appreciation.

JewelryRoom Service Team

Hello Lisa M. And Readers,

Thank you for sharing your feedback. Please allow us to feedback and share our response. Thank you!

Customer said,
"I won an auction for a 1.06 caret blue diamonds ring and was sent one less than half that size."

JR Service Team,
"First, before we dive into the situation, please allow us to back-track all the true data as shown below."

Customer Lisa won and paid for this auction on Sept 2,2020

1.00 CT GENUINE BLUE DIAMOND SOLITAIRE 14KT SOLID GOLD ENGAGEMENT RING

https://www.jewelryroom.com/product.php?aid=559488

Customer Lisa mentioned she had received less than a half carat blue diamond ring.

During this period of her purchase time frame, we have these 2 types of Blue Diamond Rings at auction which are half a carat or less.

1/4 CT GENUINE BLUE DIAMOND & 1/3 CT DIAMOND SOLITAIRE 14KT SOLID GOLD ENGAGEMENT RING

https://www.jewelryroom.com/product.php?aid=557817

1/2 CT BLUE DIAMOND & DIAMOND (VS CLARITY) 14KT SOLID GOLD ENGAGEMENT RING

https://www.jewelryroom.com/product.php?aid=554470

Please note, you can tell these two items are in the same period of auction by the number sequence

Is there any chance we may have shipped the wrong item to Lisa?

Possible?! But very unlikely. Because first, we go through several quality checks before shipment. Second, with her New Zealand shipment, we have to declare a very strict description of their country's customs. Third, her printed invoice will shown item image, which is a totally different style and appearance from her purchased solitaire ring. Therefore, it is very unlikely we will ship her the wrong item.

Customer opened eTicket at JewelryRoom helpdesk:

Here is another eTicket history from our customer service department.

https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=5108bfda-ec3e-4302-adc5-80cbd265f78b

As you can tell, customer contacted us on Oct. 30,2020 and our service agent replied on the same day, Oct. 30,2020. During that week, we also tried calling her by phone with no success, and we have never gotten any replies from customer Lisa, therefore case closed.

Customer said,
"Tina said she would organise a refund and for me, and I was to keep this ring I won't wear, and after I agreed to that she is now asking for me to return the ring to get my refund."

How would we have resolved her problem at that moment?

We first offered her to keep the item with 10% refund, if that does not resolve the situation. We would've asked her to send images of the ring, to determine if it is necessary to send it back for replacement. Usually, a full refund without any problems if the buyer decides to return the ring during that time.

This was the last and only email we'd gotten from her.

Conclusion:
It's difficult to resolve any issue if there is lack of communication between the buyer and the seller. From the statistics above, we still cannot confirm if her complaint is true or not. We sincerely would like to resolve the issue if only we have more information and communication.

Thank you readers, for giving us a chance to address and correct this feedback.

With thanks and appreciation.
JewelryRoom Service Team

Hello Peter S. And Readers,

Thank you for sharing your feedback. Please allow us to address the issue and share our response. Thank you!

Customer said,
"They are cheap but unfortunayey yes the comany is also cheap."

JR Service Team,
"Due to lack of information, and unable to confirm if Peter S. Actually made any purchase from JewelryRoom. But we will try our best to address the issue."

​Peter S. Has submitted a review on Oct. 15,2020.

Our JewelryRoom database has shown there are a total of six customers by the name Peter with last name "S" initial.

1) Peter SciXXXXX, first purchase since 2014 (No signs of reported case, No Refund)

2) Peter SkoXXXXX, first purchase since 2013 (No signs of reported case, No Refund)

3) Peter SmXXXXX, first purchase since 2023 (No signs of reported case, No Refund)

4) Peter StXXXXX, first purchase since 2014 (No signs of reported case, No Refund)

5) Peter StoXXXX, first purchase since 2012 (No signs of reported case, No Refund)

6) Peter StrXXXXX, first purchase since 2018 (Opened Tickets, Request Return and Refund)

Based on the information above, and the eTicket writing style, it appears #6 Peter StrXXXXX maybe the person wrote this bad review. Assuming this is the customer who made this complaint.

By the name of Peter S. Has made this purchase below...

1 CT DIAMOND SOLITAIRE 14KT SOLID GOLD ENGAGEMENT RING

https://www.jewelryroom.com/product.php?aid=463500

Customer said,
"This company does not communicate other than their standard scripted answers. There delivery time is not what they state on their webpage. Beware, you are not getting a bargain."

JR Service Team,
We have also communicated with him back and forth four times during this period in trying to resolve the situation. As a result, we have accepted his return and have fully refunded his purchase during that moment and he has also returned the ring.

REFUNDED Transaction ID: 52H51365CN247911S

Conclusion:
The customer bought the ring, found unsatisfied. After our email communication, we immediately fully refunded his order.

To be honest, this 1 carat diamond solitaire solid gold ring was purchased way below our cost.

For less than $1,000 this is the actual YouTube video of this solitaire 14kt solid gold ring.

https://www.youtube.com/watch?v=L2ilApfuquA

You can also see the video from the product page, item 463500

In my experience, product satisfaction is not that easy, it can be complicated. Personally, I believe this one carat gold ring is a great deal. Anyway, we fully refunded this customer a long time ago.

What do you feel? Do you think this one carat diamond gold ring is worth buying?

Thank you readers, for giving us a chance to address this feedback.

With thanks and appreciation.
JewelryRoom Service Team

Hello Victoria M. And Readers,

Thank you for bringing it to our attention. To fairly address the issue, please allow us to share our feedback.

Customer said,
“Fake Gold”

JR Service Team,
“All our jewelry will have the symbols stamped (ig, 14K or 925) into the metalwork. This is a hallmark, and whenever you buy anything that’s been crafted from precious metal, it is legally required to be hallmarked. And all our jewelry do have these hallmarked by law”

“Still think it's fake gold? Test if your jewelry are real gold. Get a tall jug of water and drop your jewelry in there. Real gold is a dense metal, so it falls directly to the bottom of the jug. Imitation gold is much lighter and floats.”

“Another way to test real gold is…Hold a strong magnet up to see if the gold sticks to it. For this test, you need a strong magnet capable of pulling even metal blends. Move the magnet over the gold and observe how it reacts. Gold isn’t magnetic, so don’t be fooled by anything that sticks. If the magnet pulls the gold toward it, your item is either impure or a fake.”

Customer said,
“All the rings I bought from this site as gold are now tarnished. They are garbage. Waste of money.”

JR Service Team,
“The date of this review is Sept.30,2020 and our customer database recorded all of her purchases between Feb 2019 – April 2019, which means roughly about 18 months from the purchase date til this review.”

“18 months, let's have a better understanding of what may cause genuine gold to tarnish. We understand oxygen and sulfur are contributing factors to gold tarnishing. When moisture mixes with oxygen and sulphur compounds in the metals mixed with the gold, corrosion will take place on the surface causing a tarnished look.”

“Sulphur dioxide is SO2, it is a colourless, soluble gas with a characteristic pungent smell which forms sulphuric acid when combined with water.”

“Which means precious metal or jewelry will tarnish faster in high humidity than in climates with low humidity. With this in mind, Victoria M. Lived in Florida, USA.”

“Is Florida the most humid state in the nation?”

“The answer to this question is yes! With Florida being surrounded by the warm Gulf of Mexico and Atlantic Ocean, and with South Florida being a nearly tropical climate, it is definitely the most humid state in the U.S. The north Florida has dew point temperature average of 55 to 60 while south Florida averages greater than 60. From Google results, Alaska is the highest, while Florida is the second highest of all.”

“Customer Victoria M. Has purchased a total of 49 items from Jewelryroom between Feb 2019 to April 2019. The two photos have clearly shown that only 9 items have been affected. In fact, with the close-up image, we can tell the 2 rings on the upper left side still remain a good standard of gold color.”

“Which means, why would only 7 of 49 items be heavily affected when her 49 items purchase is involved in the same period of time?”

“Proper care of your jewelry can really make a difference. It's a matter of keeping it away from the elements such as salt, water, sweat, and high humidity and chemicals from cleaners or perfumes. Which also means, it is best to wipe down your jewelry frequently, especially after wearing it.”

Closing Statement,
We really appreciate this customer who has brought this issue into review. We do understand that improper care after wearing jewelry may cause the risk of jewelry moving toward tarnished situation. Plus, her surroundings with average high humidity also puts her jewelry at risk of tarnish. Jewelry should be stored in a sealed tight environment with frequent dry wipes down in-order to maintain tarnish free.

At this point, our customer, Victoria can easily find in Google how to remove tarnish and redeem the brightness. Especially when our jewelry is made of genuine solid gold and solid 925 silver.

We do understand it could be great if all our purchases could remain the highest quality of the time, but due to wear, tear and time, nothing can remain as beautiful as original. We can only prolong the state with proper care.

Thank you readers, for giving us a chance to address and correct this feedback.

With thanks and appreciation.
JewelryRoom Service Team

"OWED $135 BUYER BEWARE" Thank you Arthur L for revising feedback back to 5 stars. We still want to public comment to apologize with your earlier experiences with JewelryRoom. We are aware the process was much slower than expected due to the Globe Virus. Althrough we have 100% fully refunded your invoice. In the past, all returned items must be carefully review by our jewelry expert to ensure the item is legit. We have also learned how to improve and speed up our return policy. Thank you for your understanding. I am very sorry, that you have to go through these procedure. Once again, so sorry. Mahalo! JewelryRoom

Hello Clara B. And Readers,

Thank you for bringing it to our attention. To fairly address the issue, please allow us to share our feedback.

Customer said,
"Won a bid, paid them, have a receipt. Invoice number: *******. Took my money. No ring. Pissed."

JR Service Team,
“Yes, Clara did make a purchase from Jewelryroom, shipment was delayed because of the Global Pandemic Period.”

Customer said,
"Do not trust these people. They have done this to hundreds of people. You have to fight to get your merchandise or your money back. If they ever respond."

JR Service Team,
“We did ship Clara's order using USPS, tracking USPS 9400111899563830404XXX. Keep in mind, Clara ordered on March 21,2020 and she made a claim review on March 27,2020”

"We have also searched for all of our emails and eTickets using her email and name of "Clara"; found no records of her contacted us. Possible that she may have used her secondary email account, therefore her email cannot be tracked."

Conclusion:

We understand when buyers complete their payment, they are excited about receiving their merchandise ASAP. Unfortunately, during this season, the Global Virus has affected this transition. We apologize if an order shipment is delayed. Please forgive us."

Please note: Clara did gave us a review of "Quality 5 Stars, Value 3 Stars"

For any questions or inquiries, please contact us at https://www.jewelryroom.com/helpdesk/

Thank you readers, for giving us a chance to address and explain about this feedback.

With thanks and appreciation.

JewelryRoom Service Team

Hello Riamara W. And Readers,

Nice for sharing your feedback. Please allow us to share our thoughts and replies. Thank you!

Customer said,

“I purchased 5 items before Christmas and still waiting for them.”

JR Service Team,

"Yes, Riamara W. Made a total of three invoices from JewelryRoom. Below are the recorded transactions of these orders."

Order Date: 2019-12-20 12:48:30

Shipped: 2019-DEC-23

Tracking: USPS- 9400111899561187242XXX

Order Date: 2019-12-22 20:52:38

Shipped: 2019-DEC-23

Tracking: USPS- 9400111899561143620XXX

Order Date: 2019-12-24 09:40:59

Shipped: 2019-DEC-26

Tracking: USPS- 9400111899563230691XXX

“Since some of these orders happened during the weekend and holidays, we have no choice but to ship out first thing on Monday the 23rd and after Christmas the 26th. Keep in mind, during the Christmas holiday time with the globe virus situation, all shipments will be crazy for many postoffices and carriers. ”

Customer said,

“I am concerned about the authenticity of this site.”

JR Service Team,

"Yes, it’s normal. Especially if you weren’t aware the time of order had greatly conflicted with the Christmas delivery.”

JewelryRoom has been successfully operating an online auction for more than a decade. We have sold over 2 million jewelry auction items. We have frequently participated, and been invited, to many official jewelry shows and events.

We try very best to provide full details and information on each auction title and description. Example, solid gold means the item is a solid karat, it is not plated gold, it is not gold electroplating.

As for gemstones, we use nothing but real gemstones. Once in awhile, we do offer lab-created gemstone to fit in with some customer request. But it will be clearly stated in the auction. As far as the diamond, you may be able to see few inclusions using a magnifier. This is because we use real diamonds, it’s their natural birthmark and their characteristics.

Therefore, buy at easy. Enjoy winning JewelryRoom auctions at the best price. Thank you readers, for giving us a chance to address and correct this feedback.

With thanks and appreciation.

JewelryRoom Service Team