JeuliaReviews 6,628

I ordered jewelry on December 1,2015 with expedited shipping. Yet... I still wait. I have tried to contact Support from Jeulia several times, but they are not available and do not respond to my emails. Finally, I contacted the Support team, via "chat" and became even more confused. Jeulia's support team are very unprofessional, and they practically gave me no answers to my questions. Basically, they dodged my questions. I can only imagine when I will receive my order, or if it has been shipped. Definitely NOT a company I will be doing business with again, that is for DAMN sure! Good luck... to anyone who is in the same situation that I am in.

We ordered a ring, it took weeks to arrive, and they sent the wrong size. We want to exchange, but they keep going in circles in email, and they are in China so they only answer in the middle of the night. Then they tell you us they will email instructions for exchange, but when we check our email, they are asking us to send pictures to prove it doesn't fit and pictures of the tag to prove they sent the wrong size. Then when I do that, they never reply. So we email asking for an answer, and the whole process starts over.
I took the ring to a jeweler, they said it will cost $70 to resize it, and the ring isn't worth that much.

Worst customer service experience of my life. I am beyond furious. How are they getting away With this!?

I placed an order for a ring. Their policy says items that are not engraved take up to 7 business days to ship. I called after 8 business days the representative proceeds to tell me sale items take up to 10 days. This is stated NOWHERE in their written policy online. So I asked if they would comp expedited shipping and of course they would not. I immediately cancelled the order as I do not trust company's that add to policy's as they go to cover up their bad service. I will never try to do business with these people again. There should be an option for 0 stars because that's what I would give them.

I seriously recommend you DONT buy thru Jeuilea, its been 3 months since I have sent my rings in for repair and they are still telling me they have not gotten them, and refuse to send a refund or even a new set of rings to compensate me. The customer service is HORRIBLE and you get nothing but rude responses and vauge answers. They do not listen to you, they just auto pilot their responses and you never actually get to speak to someone as their phone line is not in service. Please please PLEASE save your money and your sanity by going elsewhere to buy a ring. I don't even feel right giving them one star.

I ordered a ring as a gift and the paid with Paypal thankfully. The money was promptly taken but I received no invoice number or tracking number. After about a week I sent them an email via Paypal as to the whereabouts of my package. They finally replied and I was able to track my ring. When it arrived we decided to return as it looked very cheap. Not at all what the picture looked like. I again sent email via Paypal about how to go about returning. They offered to exchange for a different style which I declined. I have not heard back yet after a few days how to return. I just want to return and get my refund. I am hoping they reply soon and I don't have to escalate this with Paypal. This is very poor customer service for a business that is "up and coming" Would never suggest anyone purchase from them!

I placed two separate orders with Jeulia Jewelry. I still have not received an email confirmation for the orders but I did receive email confirmation on the same day the orders were placed by PayPal for the charges. I have tried contacting Customer Service several times and the phone just rings and rings. I tried contacting them on their Live Chat and got no response. I sent them an email and no response. I'm very concerned whether this is a legitimate company. Thankfully, I put the charges on my credit card. If I do not receive the rings I ordered in another week or as I have read from other reviews, they didn't get what they ordered, I will dispute the charges with my credit card company and will report them to the Better Business Bureau. I have never had such bad customer service with any company like I have had with Jeulia Jewelry.

Do not order from this company, yes they have some five star reviews. I fell for that too. They lie cheat and steal. My husband ordered me a Claddagh bridal set; the shipping time was as said on their web site. They sent the wrong ring. We went through the process with them to exchange the ring set for the one we ordered. When the ring came back to us it was the same wrong one we had sent back. At this point we left it alone; because they have proved themselves dishonest we didn't send the ring back for a refund fear that we would never see the refund since they stole money from us to start by not sending us the correct ring twice. Beware this company is out of China