JC PenneyReviews 528

I have a bad experience with the jcpenny appliances. We bought a stove and they told us that they had professionals to connect the stove to the gas and we paid $100 for the installation, when they came to install it they left gas leaking and my family, 2 dogs and I for 4 days inhaling gas. We called MN energy but they couldn't do anything because they said that it wasn't their job since that day, Friday 25 to this day we haven't been able to use the new stove because jcpenny wasn't responsible of the gas leak. We have gone 3 times to the Jcpenney appliance center and they only give us phone numbers to call and don't help us whatsoever. They are a company of liars. If I could give this no stars I would. The managers of appliance center are clueless, it's unbelievable!

I placed an order - item on sale with mfr rebate. They confirmed the order and even sent me an email saying "order has been shipped - with a tracking number" UPS never received the item. So I called in and they told me they lost the item. They re-ordered - and after I complained that due to their screw up the mfr rebate period had expired - a supervisor discounted my order = to the value of the rebate.
Fast forward 3 weeks...
They send me an email "your order has been shipped" with a tracking number. Again the item never reached UPS (when I queried the tracking number) - I called in and they advised that the order has been cancelled due to product no longer being available. Supervisor told me no substitute item available "Too bad so sad - case closed"
An hour later they send me an email "Your item is back in stock" if you wish to re-order. I try to re-order - out of stock.
What a screwed up company.
Sears in Canada went bankrupt partially due to sh*tty service like this. JC Penny is headed in the same direction.

Ordered towels for a mother's day present, was shorted, called in and was promised they would be over nighted to me so i would have them before mother's day. Get a notice will be here on Monday, day after mother's day. Called and spoke to 4 different supervisors and did not get this resolved and was finally given a pitiful $5 credit. What a joke! Apparently you cannot trust this company to do what they say they will do, customer service is non existent with JC Penny. They should have refunded the whole amount of the 2 towels they shorted me and said keep them for your trouble. This would not be a big issue, most people would have just went to the store and got them there, but i am disabled as i told them and cannot get to the store. So this was and is a BIG stressor for me. What happened to keeping your customers happy and doing the right thing?

Read all of the reviews about delivery of JC Penney Furniture items. They never deliver anything. I ordered a mattress and a chair many months apart. I could never get delivery on either. Just absolute insanity from customer service, to the point that it felt like I had to be on Punked. I think the whole point is to take people's money and then keep it, at interest, for as long as they can without issuing a refund. They are propping up their failing business with this fraudulent sales scam. Even when you finally cancel in exasperation, you still aren't going to get a refund for as long as they can possibly string you along. And don't believe that they are "subcontracting" delivery. There is no actual delivery service. It's just JCPenney's personnel who know the game and are doing what they were hired to do: keep your money for as long as they can without refunding it. They put you on hold over and over for 10 - 15 minutes per time and then hang up on you. They transfer you around, but no one can ever get in touch with anyone. They can't ever answer a question. They say they'll call back but never do. You leave messages but they never return your call. And every call you make, no matter what the number you call or what location they might claim, is exactly the same place.
They use different names, but you are dealing with the same people. They know what they are supposed to do and they all do it. They stall. They have your money and they are going to hang on to it for as long as they can. Believe me when I say this: you are NEVER going to get delivery. And, you aren't going to get a refund for a long, long time.

I usually do not shop on JCP.com but decided to give it a try. I received an email stating that my order was ready for pickup at the store. I went to the store only to be told that my order was not there yet. The employee's only explanation was that they send emails all the time saying that orders are ready for pickup when they really are not and for me to try back in another 3 days. I called customer service and the rep that assisted me said that everything in their system was saying that my order was at the store. The rep tried contacting the store twice. The first time he said they hung up on him. The second time he was transferred around to different departments and then disconnected. After waiting on hold for over 30 minutes, all he could say was to do what I was told and try going back to the store on Monday. Needless to say, I will no longer be shopping on JCP.com.

I went to JCP to purchase a spring jacket. I get to the register and tell them that I have a military discount to the cashier who is checking me out. The cashier next to him gets this attitude and says, "No don't give it to her because we can only give it on Veteran's day." The cashier tells her that he's never heard that before and I also ask her when did it start because I was recently there and the cashier I worked with then was the one who told me about it and to be sure to ask about it because some cashiers don't know they give it. I'm getting this information from someone who has Vets in her family. The cashier continues to argue with the cashier that is checking me out, then she says, "Give it to her if you want to but I'm not getting in trouble!" REALLY JCP? I didn't realize my husband, who is currently deployed only serves the country on Veteran's Day. It's good to know that over the last 21 years of service that he's only served 20 days according to your policy. I take issue with any business that treats our Veterans like crap and this was crap! It would be 1 star, but the cashier still gave me the discount in spite of what the bitter cashier had to say. And the fact that she was going to argue with him in front of a customer... terrible customer service.

I places an order online for almost $300.20 minutes later I called back because I realized I needed the items before they were to arrive. The rep told me that she only has a 10 minute window to change an order, I just placed it 20 min ago! So here I am, paying almost $300 and offering to pay extra for expedited shipping and they say no, you are 10 min too late!? It takes 10 minutes just to find the customer service number, call them, and talk to a live person! Poor poor service if you ask me...

I placed an order on February 1st to have the item shipped to The Mall@ Prince Georges and I havent received my order nor would they refund me my money. I called the customer service line and they couldnt help me that much. They have tried calling the store no one will answer any of the departments lines. As a result I have called and faxed a letter to the corporate office. I have never seen anything like this. This was my first and last time ever ordering anything from them. Im giving them time to contact me before I take my story to the news.

I made a very large purchase online during a big sale promotion with free shipping, etc. and was extremely disappointed. The shipping said standard 5-7 days or something to the extent that it might take close to a week but instead it took over a month. I had ordered items specifically for my vacation but was not able to because of the delayed delivery. I called customer service to find out where the order was and they said the items were out of stock or back ordered and they were waiting. Thats what free shipping gets you. I asked for some compensation and was offered a coupon towards my next purchase which I passed on. I would rather drive to a store than wait a month or more. Boo.

I have never been so unsatisfied with an online purchase before. We ordered a mattress during Black Friday... and it never arrived. Calling JC Penney's ridiculous customer service support did nothing. Waiting on hold for hours got us nowhere, only to be informed it was up to the distributor to deal with our purchase. The distributor simply refused to deliver it. Every week they would say they were scheduling routes the next week. FOR TWO MONTHS. Finally we called to cancel it, and after months of waiting we were now without a bed for months, and screwed because we missed any opportunity for a sale. Unapologetic, they offered nothing but a refund, no acknowledgement of how much they put us through. I will never purchase anything ever again from them.

I will be very happy when JCPenney goes out of business. On 12/31/2017, I ordered JCPenney merchandise in the amount of 127 dollars. JCPenney happily took 127 dollars from my bank account, but never bothered to ship the items that I had ordered. I have yet to receive the merchandise that I ordered from JCPenney. JCPenney claimed that my order would be delivered within 4 to 7 business days. JCPenney has the absolute worst customer service of any major retail corporation. Although JCPenney merchandise is an excellent value at affordable prices, I will never again buy anything from JCPenney. JCPenney has absolutely no excuse for stealing my money

My elderly mom purchased my son a pair of Levi's for Christmas but chose the wrong size. I went to the store in Chino Hills, California to simply exchange the jeans for the correct size and was told that without a receipt an even exchange could not be made! The best they could do would be to give me a store credit for the lowest price which was $8.93. These jeans had the original tags and everything. What kind of store will not simply exchange the exact same jeans, just a slightly different size? The management should be criminally prosecuted because this equates to stealing. Happy holidays from the folks at JC Penney.

Now I see why JC Penney is going out of business. Yesterday I contacted their customer service for my mother to ask a question about the model # of a major appliance. The representative was extremely rude, short tempered and could not answer the question. She said she would need to contact the manufacturer which is Samsung, I stated that would be fine because I needed to know why their model number was different from other stores that did not have a /AA after their model number. She then went on rudely to say there would be a 45 minute hold. I said forget it, Needless to say they lost the sale.

I recently purchased a refrigerator online for my mother for Christmas. I was given options asking if i would like to have an icemaker installation. (Yes, as this was very important in the refrigerator that we were to choose). Then an option for a 6ft or (maybe 10ft. Not sure because i purchased the 6). Icemaker line. Upon delivery, the guy asks if we have our icemaker kit?. UUMM... What? That is what i believed i bought? To have a icemaker installed? But no, he says this happens often. Where was the option to buy a icemaker kit on the site that asked if i wanted these other 2 things? Why was it not clear? So i had gotten free delivery since my purchase was so much but then my mother had to pay a $69.99 service charge to have them come back out to install the icemaker. I also tried writing JCpenney directly on there customer service site and after typing it twice, got a reply of I'm sorry. Our message system is currently unavailable. Please try your message again later. Grrrr... Not happy Also, the guy delivering it says the will level the fridge if it needs it when they come back to install icemaker... Which was 15 days later... And it definitely needed it! (we ended up spending an additional $170 to get icemaker done)