Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Jauce

Jauce

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Jauce?
grey stargrey stargrey stargrey stargrey star

Jauce Reviews Summary

Jauce has a rating of 3.5 stars from 223 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jauce most frequently mention great service, perfect condition and fast delivery. Jauce ranks 10th among Auction sites.

service
45
value
42
shipping
45
returns
19
quality
43

We monitor reviews for authenticity

Minnesota
1 review
7 helpful votes
Follow Andy L.
Unfollow Andy L.
Share Review
Report Review

I've been using Jauce for several years now. I am very happy withthis service. Everything has always been perfectly packed, quickly shipped, and the communication is very clear.

Date of experience: February 28, 2020
Hong Kong
1 review
7 helpful votes
Follow Nathan A.
Unfollow Nathan A.
Share Review
Report Review

Great Japan shopping site
February 28, 2020

This is the greatest JAPAN shopping site I have ever use. Prompt reply, excellent customer service, highly recommend!

Date of experience: February 27, 2020
Australia
1 review
7 helpful votes
Follow chris l.
Unfollow chris l.
Share Review
Report Review

Great service
February 27, 2020

Got my package on time and in good order. Well done to the team at Jauce as always there have been very helpful.

Date of experience: February 27, 2020
Australia
1 review
7 helpful votes
Follow ANDREW V.
Unfollow ANDREW V.
Share Review
Report Review

Another Well Packed Order
February 27, 2020

Again I got another well packed order and even with the way the world is, delivery came in a good amount of time.

Date of experience: February 26, 2020
GB
1 review
7 helpful votes
Follow Nick A.
Unfollow Nick A.
Share Review
Report Review

Brilliant service!
February 27, 2020

Package received in good time to Scotland A Brilliant service once again with excellent packaging. Perfect thanks again.

Date of experience: February 26, 2020
Oregon
1 review
6 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Great Service
February 27, 2020

The packaging was great, received items from Yahoo! Japan auctions, they made the process very easy and it was well integrated into the auction site.

Date of experience: February 26, 2020
Minnesota
1 review
6 helpful votes
Follow Michael J.
Unfollow Michael J.
Share Review
Report Review

I've always been very happy to order from Jauce.com. The shipping is always very fast and the packing is secure, safe and my items are always well protected.

Date of experience: February 26, 2020
Washington
1 review
7 helpful votes
Follow Luis P.
Unfollow Luis P.
Share Review
Report Review

This website is one of few excellent alternatives to make purchases overseas, but be aware that there's some specific fees that you need to be well known about such as loca, bank, and other fees of purchase and then shipping.

Also, since Taxes are getting EVERYWHERE, doesn't mean any stop to purchases.

Always helpful, giga-faster, and super reliable. Hope to keep doing business with them.

Date of experience: December 16, 2019
Argentina
1 review
6 helpful votes
Follow marlov v.
Unfollow marlov v.
Share Review
Report Review

Im a client for years, and have troubles and was resolved efficiently by JAUCE. I hope that Jauce not overpriced the shipment, but always is an excellent service, i purchase guitars and have a trouble, Jauce even can ship the guitar disabled the neck wich is more convenient to ship a guitar. So Jauce is the best service of Japan when you want purchase anything.

Date of experience: December 3, 2019
NL
1 review
8 helpful votes
Follow Pina L.
Unfollow Pina L.
Share Review
Report Review

There are too many hidden costs, a purchase of 1000 yen will end to cost you 5000! I would like to know why Jauce hides the real extent of all the the fees before you make a purchase and you can't cancel it anymore. It was very disappointing having to make a deposit at least three times before my items were to be shipped. You pay pay pay but they have never enough! Very disappointing first time. I won't deal with the anymore. I always thought Japanese people are very honest and correct, "thanks" to jaune, my opinion is quite different now.

Date of experience: July 30, 2019
Malaysia
1 review
4 helpful votes
Follow Trisha L.
Unfollow Trisha L.
Share Review
Report Review

Excellent packing
July 10, 2019

Packing was done very well as usual, very pleased. Neatly done with bubble wrapped. Products came with tagging done as well.

Date of experience: July 9, 2019
Singapore
1 review
4 helpful votes
Follow VENKATESWARAN S.
Unfollow VENKATESWARAN S.
Share Review
Report Review

I found the packing was excellent and highly reliable to withstand impacts enroute. Tracking was so prompt and delivery took place in 2 days from dispatch which is remarkable. Great service quality but the courier charges were exorbitant as compared to auctioned item price. Anyway, overall the quality of service is excellent.

Date of experience: July 6, 2019
France
1 review
10 helpful votes
Follow PERIE J.
Unfollow PERIE J.
Share Review
Report Review

This action/item, ended at low price (480 JPY) but the choice of an ultra fast international shipping and the different taxes give a disappointing impression...

Date of experience: July 5, 2019
Texas
1 review
5 helpful votes
Follow Patrick B.
Unfollow Patrick B.
Share Review
Report Review

The site has some issues as it relates to auto logging in and the Facebook integration is broken. The search function needs some work as it hard to find things, can't use strings and doesn't find particular words. Searching previously ended auctions would be nice as well. But other than that pretty easy to use and I received all my items as expected.

Date of experience: July 1, 2019
Kansas
1 review
4 helpful votes
Follow Jacob A.
Unfollow Jacob A.
Share Review
Report Review

EXTREMELY happy with service I received from Jauce. My item was inspected and packed quickly and was received to my home within a week of leaving Japan. When I opened the box I was instantly impressed with the quality of packing. Foam was contoured to properly support the guitar and keep it from moving. The gig bag was wrapping nicely in different levels of bubble wrap to make sure it was cushioned. When I actually opened the gig bag, I was pleasantly surprised to see the string had been slackened and the fretboard and headstock bubble wrapped. I ordered an extremely pointy guitar (BC Rich Warlock) and this thing is IMMACULATE. Will definitely use Jauce again for my proxy services.

Date of experience: June 30, 2019
California
1 review
4 helpful votes
Follow Hunt H.
Unfollow Hunt H.
Share Review
Report Review

I saved over $100 on my Japanese driver purchase and I had so many more clubs to choose from! The interface makes it easy to understand and to work with

Date of experience: June 30, 2019
Greece
1 review
6 helpful votes
Follow Lakis S.
Unfollow Lakis S.
Share Review
Report Review

You decided to ship the 2 (two) 7'' vinyl records (17x17) that i had ordered by using a huge box, that would normally contain 2 or 3... 12'' records (30x30). This, of course, increased SUCH the shipping cost for the packaging AS the amount that i was also later on charged by the Customs! This was obviously done on purpose and i honestly find it very hard to trust your webpage again for my future purchases.

Date of experience: June 29, 2019
Thailand
1 review
4 helpful votes
Follow Thirdkiat G.
Unfollow Thirdkiat G.
Share Review
Report Review

My product arrived safely. They give care to the product you order and the product came with perfect package.

Date of experience: June 29, 2019
North Carolina
1 review
4 helpful votes
Follow ben f.
Unfollow ben f.
Share Review
Report Review

Excellent service
June 29, 2019

They give great care and respect to the product you order and always arrives in better shipping packaging than the original seller. Love using them.

Date of experience: June 28, 2019
Australia
1 review
4 helpful votes
Follow Kent K.
Unfollow Kent K.
Share Review
Report Review

Great guys. Thanks so much.
I will be using this more. Thanks.
Really fast shipping. I have already told some friends. Cheers

Date of experience: June 28, 2019