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J & Y Distribution Reviews Summary
J & Y Distribution has 47 customer reviews and ranks 658th in the Discount Shopping category. Common review topics include customer service, 14 days.
I had to return two lots of damaged good to this company in February 2017 at a cost of £7.10 each, after 2 months I managed to get payment for one parcel from them. I must have sent them at least twenty emails. They have asked for proof of postage three times, which I have sent them. I still haven't received the postage for the second parcel. Their customer service is an absolute joke. This firm needs looking into by Trading Standards. As far as I am Concerned they are RIP OFF MERCHANTS.
A serial scammer of spirit pad / red stone shop and various other daily deal sites is behind this latest scam. Only a matter of time before the authorities close them down and he gets what's due.do not use this company
Do Not Do Not Do Not deal with these people their customer service is TERRIBLE.
I ordered a coat on 30-11-14 the PO didn`t deliver it and sent same back to Jaoyeh I kept ringing them from 29-12-14 to see what happened but they really didnt want to know they said that they would need their system to tell them that it was returned by the PO and then they would contact me. They seemed to have messed around for another 6/7 weeks it was myself who had to ring them. They have said they will refund the voucher, so i wait with baited breath.
To be continued.
This is a company that does not take it's customer service seriously. After chasing them repeatedly over a three week period to get the product I had ordered and paid £10 for delivery for, to be delivered, it took them 3 weeks, the product had a hardware fault. I am still in the process of trying to get a refund, the product was sent back nearly a month ago and I am still waiting to get a decent response and by decent I mean any! Do yourself a favour, if you want a tablet or anything, use another company. I am not exaggerating when I say that this has been the worst consumer experience I have had.
Placed order start of November for 2 toys. Still had no appeared by start of December when I needed them for sons birthday. Spent a lot of time on the phone costing me a fortune but never ever managed to get through to anyone. Emailed and finally got a response to be told those certain toys last few batches received had been damaged. Eventually asked to cancel order and get refund - which I had to chase up and eventually put a dispute through PayPal. Have never had the displeasure of dealing with such an unprofessional company. Overall, got money back 2 months after original order placed.
Been a month since my order and still awaiting fulfillment. Sent several emails and not had a reply. Tried to ring but no answer after being on hold 30 mins. Don't use!
What can I say except how disappointing and un-customer service focussed this company is. Ordered an item in July. Courier claimed it had been signed for - impossible as I had been at work that day so clearly hadn't received it. After months of to-ing and fro-ing I finally received a replacement in October following a reference to BBC Watchdog. Lack of communication and lack of acknowledgement of the inconvenience this has caused me. I made constant phone calls to the company and the courier service. They should have sorted this out between themselves but I had to intervene many times. I won't be ordering from them again.
