J & Y Distribution

If you value your money and items that work, do not use this company. I bought 2 tablets for my grandsons for Christmas. Both broke within a week because they were tat. I contacted the company so I could return the tablets and get a refund. It is now 2nd April and I'm still waiting for a returns label. The worst service ever.

Brought laptop off of gogroopie but got distributed by j&y. I got my laptop just before christmas it worked for 2 days then went blank never charged up or nothing. Got in contact with them in january sent it back begining of feb still waiting for my refund they keep beating around the bush. Im still waiting for refund company is a bag of s##t no one ever use them get the word out they are doing fraud and getting away with robbing hard working people its not right

Bought a top on line from this company. The quality was absolutely disgusting. I have sent the top back over a month ago and although I have provided a copy of my Post Office receipt they say that they haven't received it. I do not believe them. BUYER BEWARE

After 21 e mails after receiving faulty goods and still no resolution. The customer service is zero. They lie about sending replacement too. I am taking my complaint to trading standards as everything else has failed. DO NOT DEAL WITH THIS COMPANY

I bought a pajama set from these clowns through groupon had to send back as i didn't like the material everything was great they offered me a refund so i sent them back two weeks after they said they would credit my account i was still waiting for the money the next email i got was from groupon telling me they are refunding me plus my shipping cost this company now has another pajama set to sell which has already been paid for sound like a load of con merchants for me maybe they will use the money they get from the return to buy mince pies for the staff the cheapskates

I purchased a lap top in December when it arrived did not work, sent it back no2 arrived no better then I was ill and after sometime I tried it again when I complained they said too long and asked me if I purchased extra storage, this after nearly 9 months. What I would like to know is why are they allowed to trade, when I worked for trading standards they had teeth and would take their licence to trade away! There is nothing inside no memory and windows 10

Returned an awful product to J & Y Distribution for a refund. After around 14 days of chasing for a return number which they said i needed but delayed in giving, sending the proof of order twice on the same email trail because they didnt have it, them asking for tracking number after they had signed for the returned product. They asked for my bank details to process the refund, i was told the refund would take 7 days. 16 working days later and after chasing yet again i get told they dont issue refunds, i need to contact where i purchased the product.

Do not deal with this company no matter how good you think the offer is. Bought a laptop, screws missing from the back and stopped working. They wouldn't respond to emails, I had to go through a third party to get them to interact with me. Honestly if you value your mental health stay clear.

I'm giving a one star rating only because this review won't let you submit your comments without a star rating otherwise it would be zero stars.

I purchased 2x silver curtain poles back in Jan in which when purchased stated they would be delivered within 14 days, did not receive until 4 weeks later and to my disapointment it was 1x black curtain pole, contacted them with picture of pole and voucher details. They replied only after I had contacted the discount website I bought off them got in touch with them. Now 2 weeks later after sending pole back i have still not received my refund. PLEASE AVOID THIS COMPANY AS IT IS AN ABSOLUTE SCAM.And if the discount website "Pigsback, living social etc have any sense they'll stop advertising them also.

I bought a tablet back in August which took way longer to arrive than they had promised. When it finally did arrive I started to have battery issues immediately. I contacted their support to be told I would need to purchase a collect and return service.
Although I don't think I should have to pay to return a faulty product I did. No surprise, I haven't heard back and the item hasn't been collected. I have tried contacting them several times through email, to no response, as the phone number on their website seems to be disconnected. An absolutely scam

Returned the item over 2 weeks ago. Still waiting for refund. Item was delivered to me in less than a week and they said they got it after 15days with. When i wanted to return smart bix because it is too old and you cant do anything with it they excuse themselves and said WE ARE JUST SELLING IT. Now they have quality control team to see if item is fine. I couldnt even update software on it or download any kind of app. Fraud, fraud, fraud! When i mentioned legal steps, they are not answering any more

O all potential customers, a warning. AVOID THIS OUTFIT LIKE THE PLAGUE! They promise a delivery date... and miss it by a mile They will not answer expedites for days on end They give tracking numbers that are not recognized by the carrier And their product is crap. Their site gave a glowing description of a powerful laptop. Turns out it was a refurbished one that was at least 7 years old. How do I know. Well, because there are old photos still on it with 2011 dates! And the great memory offered would not accept Office. Go elsewhere for your presents or needs.

I purchased a kids trike through gogroopie.
When I received the trike there were no instructions, the box it was in was badly damaged and no charger.
This was back in September this year and have complained to the company, sent several emails and their response is appalling.
They finally sent me a charger after several emails... the trike still does not work!
I have requested a refund... still no further forward!
My advice to anyone is dont buy from this company!
These people want reporting for ripping people off with their rubbish goods