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Jane

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Jane is back! Jane is a curated marketplace for boutique fashion, home decor, and lifestyle products. Shopping at Jane.com is like wandering through your favorite boutique from the comfort of your couch.


jane.com
Founded in 2011
Thornton, CO, United States
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Jane Reviews Summary

Jane has a rating of 4.7 stars from 590 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jane most frequently mention great quality, timely manner and quick shipping. Jane ranks 4th among Daily Deals sites.

service
35
This company responds to reviews on average within 22 days

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New York
1 review
0 helpful votes
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Great gift
January 6, 2026

I ordered several personalized notepads for girlfriends. They arrived quickly and were a hit. Choosing the fonts and ink colors made it more personal. I included a pen and a ribbon.

Date of experience: December 26, 2025
Florida
1 review
0 helpful votes
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I really like the sweatshirt but the shipping took longer than expected with no communication untill I asked. I ordered a different one elsewhere and will use this one next year.

Date of experience: December 24, 2025
Ohio
1 review
0 helpful votes
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Order from the Navy Knot
January 1, 2026

Everything I ordered was beautiful—I ordered nine personalized towels for gifts, a baby blanket and a pet mat—everything arrived in time for gift giving and was of very good quality as described!

Date of experience: December 22, 2025
Louisiana
1 review
0 helpful votes
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Perfect Teacher Gift
December 30, 2025

I gave these to my kids teacher's as part of their Christmas present this year. These note pads are printed with vibrant colors, but still clean of crisp.

Date of experience: December 20, 2025
Georgia
1 review
0 helpful votes
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It's a website. With good stuff. Presumably by small businesses/people, not robots.

Good stuff, good search, good gifts.

It's not complicated.

Date of experience: December 4, 2025
Massachusetts
1 review
0 helpful votes
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Awesome customer service!
December 26, 2025

Thank you for your support and follow up to ensure I got these ornaments on time. They are beautiful and it was a great way to celebrate our school team.

Date of experience: December 16, 2025
Virginia
2 reviews
0 helpful votes
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Disappointed
December 26, 2025

I ordered a Christmas tree ornament with names on it and it came back with a name spelled wrong and the order of names was wrong. I contacted the person who made it and they didn't offer to re-do it or anything. Now I can't give that ornament to them and have to throw it away. Very disappointed!

Date of experience: December 16, 2025
Andrea A. Jane Rep
3 months ago

Hello Marguerite,

Thank you for reaching out. I am so sorry about this. I have sent you an email so we can get this issue resolved!

Thank you

South Carolina
1 review
0 helpful votes
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Wonderful work! Love it! So beautiful!
December 26, 2025

Great experience, no issues and beautiful piece of art created for grandparents Christmas gift! So pleased with the outcome! 💐

Date of experience: December 16, 2025
California
1 review
0 helpful votes
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Tree Name Ornament
December 25, 2025

Easy to order. Was a bit concerned about name positioning as it was seller's choice. It turned out fabulously. I love it. Only problem was how long it took to arrive after shipped.

Date of experience: December 15, 2025
North Carolina
1 review
0 helpful votes
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Disappointed in product quality
December 25, 2025

The sweatshirt I purchased was described as "embroidered "and the picture showed it as such, but when it arrived, the picture was clearly printed on the sweatshirt. Not at all embroidered.

Date of experience: December 15, 2025
Andrea A. Jane Rep
3 months ago

Hello Rhiannon,

Thank you for your feedback. I am so sorry you are not happy with your item. I have sent you an email so we can get this issue resolved!

Thank you

Texas
1 review
0 helpful votes
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LOVE
December 23, 2025

I am obsessed with everything on Jane. The items that are personalizable make amazing gifts or a special little touch to your home and the clothes are such great quality.

Date of experience: December 13, 2025
Illinois
1 review
0 helpful votes
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Just as described!
December 20, 2025

This is my third year buying these and they are perfect every time! Makes Christmas wrapping so much easier!

Date of experience: December 10, 2025
New York
1 review
0 helpful votes
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Great quality and decent time
December 18, 2025

Arrived on time and with no issues. Tested it out and it works as it's supposed to and looks great. Exactly what I had been looking for.

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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Dissatisfied
December 18, 2025

I ordered a 6 pack of leggings that appeared and were described differently than what I was sent. They appeared to be tummy control and said that they were a "one size" fits mode size 0-8. The package I received were plus sized. It even said so on the tag, no tummy control, and the packaging was greasy and had a strong chemical smell.

Date of experience: December 8, 2025
Andrea A. Jane Rep
4 months ago

Hello Jill,

Thank you for reaching out and for your feedback. I am see that our Customer Support Team emailed you back on 12/8 and added the seller to the message. Please let us know if you didn't receive this response so we can get this issue resolved!

Thank you

Ohio
1 review
0 helpful votes
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Great shopping experience
December 18, 2025

Jane is a fun online boutique shopping experience. Jane is easy to navigate & find what you're looking for. I bought several Christmas gifts & they've all been delivered with no issues. I'm very happy with the experience.

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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Great items and great quality!
December 17, 2025

I ordered three items and each one was great quality and arrived quickly, especially for being personalized items. I love the purchase and can't wait to gift them!

Date of experience: December 7, 2025
Virginia
1 review
0 helpful votes
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Great product and communication
December 15, 2025

HIGHLY RECOMMEND!
I was a little confused on which option went with which product, so I emailed the seller & got an immediate response that was very helpful. The earrings are absolutely stunning & I cannot wait to gift them to my sister! Thank you, Jewel Therapy!

Date of experience: December 5, 2025
Illinois
1 review
0 helpful votes
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Easy shopping
December 13, 2025

Everything went smoothly from picking an item, adding it to the cart, paying for it and shipping it without a problem to my address.

Date of experience: December 3, 2025
Colorado
1 review
0 helpful votes
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Christmas Stockings!
December 12, 2025

I received my personalized Christmas stockings today, and all I can say is: I LOVE THEM! Absolutely beautifully made, and I just fell in love with them! From the time I ordered them to the time I received them was only about 3 weeks. They are exactly what I was looking for. Great quality!

Date of experience: December 2, 2025
Texas
2 reviews
0 helpful votes
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Awesome shopping experience!
December 12, 2025

I found a cute little set in one of my local boutiques, but it was so expensive and it looked a lot like something I had seen online. When I searched again online later, I found it at Jane for literally more than $20 less. Was a little nervous about ordering here since I wasn't familiar with the brand, but it shipped quickly. Is exactly what I wanted! Very pleased.

Date of experience: December 2, 2025