Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for its high-quality candles and bath products, with customers frequently praising the appealing scents and the unique jewelry surprises inside. Many express satisfaction with the overall shopping experience and the fun element these products bring, often highlighting the effectiveness of customer service in addressing issues. However, concerns regarding shipping delays and the perceived need for gratuities have emerged, suggesting room for improvement in logistics and customer communication. Overall, while the product quality fosters customer loyalty, enhancing delivery efficiency could further strengthen the company's standing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered these candles for my anniversary well in advance with time to get them before our anniversary. They arrived late despite the fact that I paid for "VIP" ordering. The candles are nice. VIP processing is just a ploy to make you spend more money.
I ordered these candles for my anniversary well in advance with time to get them before our anniversary. They still have not arrived. This is unacceptable. Especially since I paid for "VIP" ordering. I would like my money back for this crappy service.
Fast delivery and no issues. It's going to be a Valentines gift, so I'm looking forward to the reaction!
It's was an amazing experience I got my candle in like 24 hours
Quick and easy. Found with join. Waiting to see her face when she gets it and wait for the join it brings her
I got my birthday cake scented candle. The scent is very light, but burns clean. Only lite it 2 times so far. I wish the scent was a little stronger.
Easy site to navigate, need to add jewelry for men
Great variety. Easy shopping. Excited to try for the first time.
Love the flavors and the excitement of what ring I'll get next. My husband loves them also.
Online ordering was fine received candle in timely fashion but will not order another one. Candles have no smell to them at all and not worth my money for a ring.
Very nice selection of candles. Would like to see y'all add votives. Easy site to order from.
These are so fun and Great gift ideas! They smell wonderful.
My first purchase, smooth checkout. Fast delivery. The candle smells heavenly and I am enjoying the pretty ring.
Shopping experience was simple and easy to use. Many different fragrances to choose from.
Great so far love the scents of the candles, and the rings. Still don't know what type of metal for the ring is.
Super easy and the reviews really helped with my choice. Can't wait to give my daughter her birthday candle
Burns long and smells really good. I like the surprise factor when it comes to the jewelry. I'm still trying for something worth more than 100 dollars
The site is a lil touchy and selected things I didn't want to look at. Other than that it was very easy to complete my order. My order was a couple days late but I got it and it was in good condition.
Amazing candles I will be ordering from this company again
Sorry but I'm quite disappointed. After hearing such good things about these candles I purchased my own. My biggest issue was the type of wicks they use. Double wicks give off so much soot and the wood wicks are too big that the flame is huge therefore candle burns quicker. The scents werent strong and honestly all smelled the same. Couldn't tell the difference between the bamboo scent and teakwood. Once you blow candle out the smell and smoke from the burnt wicks overpowers any scent that was there. The photo i attached shows how burnt the wick got only after burning about an hour or two. Rings are ok. I'll stick to my $6 candles from Aldis that burn so much better and smell amazing.

