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Ivacy Reviews Summary
The overall reputation of the company reflects a strong emphasis on customer service, with many customers praising the promptness and helpfulness of support staff, particularly highlighting individual representatives. Users frequently commend the VPN's reliability, performance, and value for money. However, some concerns arise regarding server connectivity issues and the handling of specific technical problems, particularly for users with older operating systems. While the majority express high satisfaction and loyalty, a few negative experiences indicate a need for improved communication and support for troubleshooting more complex issues. Overall, the company demonstrates a commitment to customer care, although there is room for enhancement in technical reliability.
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Just got of chat with THEODORE and he solved my problem with success and to the point. Would definitely deal with him again
Ivacy is simple and works great. Theodore provided fantastic support right when i needed it, no waiting required. A+ service.
I'm in china too like some other people here and this guy THEODORE saved my $#*! today man, he not only gave me a AMAZING DISCOUNTED price for one year subscription, but he even shown me some nice sites and teached me how to bypass some blocks we got here. So yeeeeeah am very happy, ivacy rules :D !
I just bought a subscription today and was having problems accessing some US site.
Started a chat session with Theodore and he was able to help me and was very accomodating and patient in guiding me.
Had some problems with my VPN connection speed. Theodore, who assisted me during a chat, helped me solved the issue. I've been using Ivacy for over a year now, and I can recommend it to anyone.
Very good support. IVACY support is very friendly and helped with my problem with the split tunnel. After some contact at the homepage of IVAC the support team help great to end my problem. I really love the product of IVACY great product for less money.
When I first bought the program my laptop could not run it and I had to take hours of the customer suppport's time of them working on my problem and trying to find out what was wrong. They never gave up and kept doing everything they could while being very respectful and kind. Definitely the best customer support I have ever encountered and The VPN service is top-notch! There are a million features to customize your experience and you can change ip whenever is needed. If you are looking for a VPN I would 100% recommend Ivacy!
- A happy customer
Cheap and good vpn, I am in China, It can go through the GFW.Not all sites are ok.
Thanks THEODORE very much, he give me some sites, I ping them, and find some sites ok.
I can use vpn now watch youtube, and use google, very happy!
Theodore was very fast and accurate. I'm really happy with his support.+++++++++++++++++++++++++++++++++++++++++++
Got very good, efficient and helpfull assistence from THEODORE, who helped me with issues with my vpn. Now it is working again.
Have not found such a vpn before for this pricing.
I'm using Ivacy since a couple months now and i am very happy with it. It has some advanced features such as "split tunneling" i didn't quite get right at first but got sorted out right with the help of the online chat support (in this case, my support contact was THEODORE and has been of great help!). I'll recommend Ivacy to anyone interested in a good VPN solution.
I've been struggling to get the best speed when using Ivacy. Now, I do understand that every VON slows down your internet connection, but even though I want to squeeze every bit of speed out of it;)
Been in touch with several helpdesk-chatters and they were all very helpful but I would like to mention especially Theodore. Due to whatever reason I get him quite often on the chat and I have to say that he's always very patient and helpful. So kudo's to the helpdesk and specially to Theodore. I know that I'm sometimes a nag, sorry for that my friend. Until who knows when..
I just got a great deal to run Ivacy for 2 years and the web site offers a chat box for real time help. I started chatting with THEODORE and he very quickly had me up and running by showing me how to download the app and install it, and then answered several questions about using it.
It seems very simple and so far very quick. Couldn't be happier.!
I had troubles connecting to the Netflix US server and Theodore from Ivacy guided me through the process with an easy to follow 9-step guide. Fixed it in 2mins. Great service!
The representative I spoke with was able to help me resolve my issue. Walked me through the steps I needed to take & made sure I was satisfied before ending the call. Great service. Thank you!
I had a couple of trouble in setting up Ivacy's software on my MAC. Luckily THEODORE helped me with any troubles I could have. Now I am enjoying all the features of this amazing VPS software!
Thanks Ivacy. Thanks Theodore!
Love the VPN and excellent technical support by Theodore. Highly recommended for anyone travelling overseas like China.
The customer service helped me with some problems I had during the installation. The product works very fine.
Lifetime subscription costs practically nothing.
10/10 would rebuy, but it's a lifetime subscription so I'll never need anymore.
Very impressed that when you have an issue, someone is actually there to help. Have dealt with Melanie and Theodore and they're phenomenal. Amongst the top 5 best customer service experiences I've received anywhere.
VPN service is just as good. Consistently fast speeds and stable connections. Just waiting for kill switch feature to come to Mac OS now.
The person helping me (Theodore) was very helpful and efficient. Excellent customer service. The service itself is inexpensive and generally very good. I'd prefer more server options, but it does the job.
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