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IT Supplies

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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IT Supplies Reviews Summary

IT Supplies has a rating of 4.8 stars from 829 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IT Supplies most frequently mention customer service, free shipping and ink cartridges. IT Supplies ranks 1st among Printers sites.

service
4
value
4
shipping
4
returns
1
quality
4

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5,319 reviews

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Dorothy B.
1 review
0 helpful votes
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Shopping was fine, but the website kept telling me that my email address already had an account, but it wouldn't accept the password that I had for this account (from Atlex days). I had to give an alternate email address for the order to be accepted. That process took at least a half hour, much too much time for a simple order.
But after I posted the above evaluation, I was contacted by an IT representative, who apologized and fixed the problem with thier website for me, and now all is well. In fact, I was surprised at how quickly my order arrived.

Date of experience: January 3, 2020
Jerry W.
1 review
0 helpful votes
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Everything came in on time
January 2, 2020

Everything came in on time.

Date of experience: January 2, 2020
Don C.
1 review
0 helpful votes
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Probably not your fault but I used to buy Museo Artist Cards - Panorama format every year. They probably stopped making them.

Date of experience: January 1, 2020
Richard D.
1 review
0 helpful votes
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Had so much trouble placing order, I was about to cancel and go elsewhere.

Date of experience: January 1, 2020
stan R.
1 review
0 helpful votes
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After sign in fine
January 1, 2020

After sign in fine

Date of experience: January 1, 2020
Robert B.
3 reviews
0 helpful votes
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All went well as before because of Chris
January 1, 2020

All went well as before because of Chris

Date of experience: December 31, 2019
Jon S.
1 review
0 helpful votes
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Quick, Easy & Good Price!
December 31, 2019

Quick, Easy & Good Price!

Date of experience: December 31, 2019
Martha K.
1 review
0 helpful votes
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Had trouble with the order in that it would not accept what I had entered and had to redo twice. Order arrived in two boxes at 2 separate days.?

Date of experience: December 28, 2019
James P.
9 reviews
0 helpful votes
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I have used you guys for years and should be able to get some kind of discount for orders over $400. Disappointed.

Date of experience: December 28, 2019
Celia S.
1 review
0 helpful votes
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Always get my order fast and n good order
December 24, 2019

Always get my order fast and n good order. Very happy with the service.

Date of experience: December 24, 2019
David J.
1 review
0 helpful votes
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Timely professional fulfillment
December 23, 2019

Timely professional fulfillment

Date of experience: December 22, 2019
Karen R.
1 review
0 helpful votes
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I have already given a comment
December 19, 2019

I have already given a comment

Date of experience: December 19, 2019
Thomas S.
1 review
0 helpful votes
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Good Selection, easy to find what I needed
December 18, 2019

Good Selection, easy to find what I needed. A little disappointed in higher free shipping minimum. Good prices.

Date of experience: December 17, 2019
David V.
9 reviews
0 helpful votes
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Always a quick and easy experience
December 15, 2019

Always a quick and easy experience

Date of experience: December 15, 2019
Judy J.
1 review
0 helpful votes
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Why was I forced to go through Pay Pal to pay for my order? Your website is easy to use and I will continue to buy from your co. But do not like using Pay Pal.

Note: I received a response to my comment from a company representative and it was explained that I did not have to use Pay Pal...I will look more closely at my options in the future. Overall, I find that ITsupplies has the best service, most competitive prices and a great selection of Epson papers and inks for my 2 printers.

Date of experience: December 14, 2019
Kathleen W.
2 reviews
0 helpful votes
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It was good
December 12, 2019

It was good

Date of experience: December 12, 2019
Larey M.
1 review
0 helpful votes
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Everything I ordered arrived quickly and safely
December 11, 2019

Everything I ordered arrived quickly and safely -- and I think it was the best value on the internet!

Date of experience: December 11, 2019
Dennis W.
9 reviews
0 helpful votes
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Thank You, for the quick turnaround on my orders
December 10, 2019

Thank You, for the quick turnaround on my orders.
Website is easy to use and follow.

Happy Holidays!

Date of experience: December 9, 2019
Dan N.
1 review
0 helpful votes
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Prices are great, Rep "Chris Wood" is great, this entire process has been a top shelf experience. Thanks to all involved.

Date of experience: December 9, 2019
Lauretta L.
2 reviews
0 helpful votes
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Great
December 9, 2019

Great. Didn't know the company name had changed and I spent 6hrs searching because I love your product.

Date of experience: December 9, 2019