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iTech Deals

2.8

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iTech Deals Reviews Summary

iTech Deals has a rating of 2.8 stars from 802 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iTech Deals most frequently mention credit card, tracking number and return policy. iTech Deals ranks 21st among Electronics sites.

service
65
value
68
shipping
69
returns
49
quality
61
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California
1 review
0 helpful votes
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Great Customer Service
February 21, 2018

Had a little hiccup with the shipping, first shipping didn't have tracking info and never got my order. Emailed their customer support and they shipped again with tracking number this time, but unfortunately it was delivered to my neighbor's house (not iTechDeal's fault, postal service fault). ITechDeals support checked in to see if I got my order and after my neighbor stopped by to drop off my order, all was great! Again, Great customer service.

Date of experience: February 20, 2018
California
1 review
0 helpful votes
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Great technical support
February 19, 2018

I placed an order on 1/29/18 for 2 items. Package did not ship until 2/4/18. Received tracking # and tracked package to Georgia where it stopped for several days. I contacted ITechdeals and received a very quick reply. Package arrived 2/17/18.

Date of experience: February 18, 2018
California
1 review
0 helpful votes
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I had ordered product that never arrived, I had given it a few weeks due to weather conditions in parts of the country. I ended up emailing ITechdeals letting them know I hadn't gotten it yet and if they could check into it. Susan got back with me, she reordered it and I got it within a few days after she emailed me. Thank you Susan and thank you ItechDeal for having great Customer Service.

Date of experience: February 16, 2018
Pennsylvania
1 review
0 helpful votes
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Great
February 15, 2018

Customer service is very good. They are very helpful in full refund or replace order if any issues with the order. Thank you.

Date of experience: February 14, 2018
New Jersey
1 review
0 helpful votes
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Susan was the best order management rep. She remained in close contact with me. I always could rely on her reply!

Date of experience: February 14, 2018
Texas
1 review
0 helpful votes
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I accidentally listed the wrong address for my order to be shipped - my fault!
However... it was such a pleasure and so easy when I contacted customer support and she fixed my problem immediately!
I love this site and order from them on a regular basis.
Great products and wonderful customer service.

Date of experience: February 14, 2018
Tennessee
1 review
0 helpful votes
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Great communication
February 15, 2018

ITechDeals was so easy to communicate with. Great customer service. Would do business with them again.

Date of experience: February 14, 2018
Texas
1 review
0 helpful votes
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Shipping was a bit slow but that was exasperated by the USPS marking it as 'Out for Delivery' but instead sending it back to the central distribution center almost 300 miles away. The order finally showed up a week later. Jessica in the customer support hung in there with me via email all the way.

Date of experience: February 14, 2018
Indiana
1 review
0 helpful votes
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After I got the Magellan gps I liked all the features on it but the volume was to low for me to hear well. They worked with me and took it back and gave me my money back. Very easy people to work with. Than You

Date of experience: February 13, 2018
Georgia
1 review
1 helpful vote
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Rrally great deals!
February 14, 2018

Everything I have ordered from iTech have been terrific. Great value and quick response from customer service.

Date of experience: February 13, 2018
New York
2 reviews
0 helpful votes
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Great Customer Service
February 13, 2018

I've ordered from iTechDeals in the past and my transactions have been excellent. The shipping of my most recent order was delayed for whatever reason, but when I contacted Customer Service, I got a response from Susan who followed up on the order to make sure it was completed/shipped to my satisfaction. I received the order and am very satisfied with it as well as the Customer Service. Thanks Susan.

Date of experience: February 12, 2018
Chile
1 review
0 helpful votes
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Great
February 12, 2018

The products and customer service are excellent. I have used them several times and will continue to do so.

Date of experience: February 11, 2018
California
2 reviews
0 helpful votes
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I seem to be buying something online almost daily, and am often disappointed by products that are not as advertised. These guys seem to only have quality products, and their customer service responds lightning fast even on weekends.

Date of experience: February 10, 2018
Georgia
1 review
0 helpful votes
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Wonderful!
February 10, 2018

Awesome company! I would buy from again! Great customer service too! Thank you so much for all your help. You guys are great!

Date of experience: February 9, 2018
California
3 reviews
0 helpful votes
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Customer Service
February 10, 2018

Susan was very professional and worked very hard to resolve my issue. Great customer service and great products too!

Date of experience: February 9, 2018
California
1 review
0 helpful votes
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Good product but...
February 10, 2018

I wanted these products and it arrived really quick however it only comes in the Older outlet version meaning if you have a double outlet in one unit - it does not work. Good company to work with though

Date of experience: February 9, 2018
Texas
1 review
0 helpful votes
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Great return experience
February 9, 2018

I needed to return a product because it was the wrong size for my application. The company responded quickly with return instructions and the purchase price and return postage were refunded without delay. Nice servicethanks!

Date of experience: February 9, 2018
New York
1 review
0 helpful votes
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Great Customer Service
February 8, 2018

ITech was great to work with on a return issue I had. Hats off to Jessica in customer care. Will definitely order from iTechdeals again.

Date of experience: February 7, 2018
California
1 review
0 helpful votes
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It turns out that we purchased a different product and had to return the item. The staff are extremely helpful and the refund was processed without delay. We will definitely buy again from iTechDeals and highly recommend them to others!

Date of experience: February 6, 2018
California
1 review
0 helpful votes
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Bought a product from this company, but it was damaged during shipping. Contacted customer service and spoke to Stacey and she had a replacement shipped the next day. Very easy to work with and responded quickly to my inquiries. Will be buying more products in the future especially knowing that iTech Deals backs their products. Thank you!

Date of experience: February 5, 2018

From the business

Get incredible daily deals and free shipping on tablets, computers, smartphones, accessories and much more at iTech Deals


itechdeals.com
Lakewood, NJ, United States
+66
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