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Italo Jewelry Reviews Summary
Italo Jewelry has a rating of 2.8 stars from 543 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Italo Jewelry most frequently mention customer service, tracking number and return policy. Italo Jewelry ranks 13th among Engagement Rings sites.
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Amazing product, amazing serviceHighly recommended! It is more blessed to give than to receive.
Thank you
Great ring and quick turnaround and response time. Thank you! Will be using again and often.
Thank you
Very pleased with this result. Would love it if had more references.the product is also great.
Thank you very much.
Really fantastic experience! -Really fast delivery! -Fantastic quality! -10/10 would recommend! Happy to be of service!
FIRST HUGE RED FLAG:
We purchased a Bridal Set from Italo on May 19th, 2019 Via the PayPal link they use -paying extra for 3-5 business day shipping and the rings arrived May 30th. Our wedding is June 8th.
SECOND HUGE RED FLAG:
The rings are dull in luster and markedly, poor in quality. We went to the jewelry store to pick up my husbands rings on June 1st and brought the Italo rings with us. The jeweler offered to have them tested in front of us to confirm if they were in indeed White Sapphires. THEY WERE NOT! They are Cubic Zirconia.
False advertising per Italo! Shame on them! You could buy a beautiful CZ bridal set on Amazon, in Nordstroms, Macy's (so on...) for $30-$60.00. We liked the idea of White Sapphires - conflict free if you would.
I began writing them to return and a "Lucy " in Customer Service began with the run around to accept return. I sent pictures and live video of the box in pristine condition, the ring with tag and all its paperwork, and packaging in tack.
I am returning the rings via FedEx with signature required to an address they provided: ITALO JEWELRY INC 5650 GRACE PL, COMMERCE, CA *******, USA.
What remains to be seen is if they process our refund. I've read horror stories on the BBB site and Rip-Off Report.
Your wedding and the time before it is so important. This is ridiculous. Integrity in business and professional honesty and getting what you pay for are not in Italo Jewelry priorities!
Thank you for the great delivery. I will choose your service again". Excellent job - 100% recommended! Thank you
Perfect Delivery! Liked it. I can now simply add that into my content my favorite plan. Great procuct!
I brought my ring in to your service this past Tuesday.It look the great and outstanding. I will buy in future.
Thank you
Great product finally i revived by product.It is amazing and prefect.
Thank you again and happy surfing!
Great experience. Responded great to feedback. Delivered ahead of schedule and will further buy in future.
They provided a great service and were very quick to adapt to my requested changes. They work really hard to satisfy the end customer. I am thoroughly pleased with the end product and I really hope I get to work with them in the near future again! Great value for money.
Hey,
Just wanted to let you know I received the the diamond ring today and I am so excited. It fits and feels great
Just want to say you guys are awesome. Received my order and was very happy with the extras and hand written note. These little things make a difference.
Thanks!
This email is just to confirm reception of the order. It has been a pleasure to buy from your site. I really appreciate and like you product and attention you deserved me. Thanks a lot. I definitively will considering buying from you in the future.
Very dynamic, delivery before deadline, interesting product I will definitely reorder. Thank you for the great product!
Delivered on time, as promised and of fantastic quality! Ring really looks great! When I need more, will be buy again! Thank You!
From the business
Choose your unique engagement/wedding rings online at Italojewelry.com. Fine quality engagement rings, wedding rings, bridal sets are available in various designs and colors. Enjoy Italo Jewelry online at best price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members