ISSUUReviews 79

I signed up for a free trial for a school assignment. Then after I finished the assignment I tried to cancel my subscription. The website would not load the last page for me to cancel. So then I tried for the next 6 days everyday multiple times. And the day before my free trial was over I thought it finally worked. But I received a $420 charge the next day. So then I tried again and it did the same as the day before, saying I cancelled it. I contacted the support email and it took weeks before they answered. Once they did it sounded friendly. Saying they will "apply me for a refund". But then they never did. So I contacted them again, 6 times! And they never answered, I called every number I could find associating with them. And my credit card said they would not refund the money.

I have That Girl At The Party, an online Lifestyle site of 10 years and decided to add a monthly edition. I was thrilled with the Issuu concept and all my brand partners loved it. The problem came after my second edition. I need to be able to embed the Issuu reader into my site to promote the existence of the monthly. The embed code has not worked for a month now so the old edition is still on the site!

And I have been asking for help for a month now. I filled out tickets that just whirl and never submit, I have called and no one answers. I have emailed the support and heard nothing back! For a flipping month! I am paying for this service and likely will not be able to use it unless this is fixed! But no one is getting back or doing anything. It is such a shame because it is a beautiful platform and allows us to self publish. But it has to work and they need to hire customer service for subscribers.

I want to stay with Issuu for ease of use and promotion. But I may have to seek another option because they do not bother with any customer service which is a shame. It creates great magazines but if anything goes wrong in uploads or embeds you are just out of luck. But I am going to have to report them to the authorities and/or commence a class action, if I do not hear back after this review. Because they are taking people's money and not providing proper service. I

I had never heard of this company before I was $420.00 withdrawn from my banking account by this company. I hesitate to even call this a company it is actually one dirt bag named John who is the only person that your concerns are directed to and it is always a voice mail. It is March 12th he stole my money Feb. 27th my house payment is now late and my anger at this man/scammer/scumbag/POS whatever comes to mind he is it. Do not ever use this or recommend this scam of a business to anyone. John is living it up somewhere with all the money he has stolen. BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE. BTW I am still waiting for your call his number is *******382, even funnier when the digital secretary says give us your name we will direct you to the correct person well now I just say send me to $#*! and guess what is is Johnny boy. I am not the kind of person who takes theft lightly so he will be hearing from me alot, but he does not have the guts to call me back how odd wouldn't you say

Dear Issuu,
I'm not satisfied with your politics. I'm really disappointed with your customer service and I regret creating an account at your website in the first place. I feel scammed and truly hope after reading other customer complaints that my story with you will finish soon.

As a student, I really don't have extra money for expenses like that. In this busy world no one is able to keep track of trials or other things we don't even use after creating an account. I feel tricked and it just looks like you're waiting for people like me to get money for nothing.

If you really want to change something for the better, maybe you should send notification email before the end of the free trial?

It would be really nice from your part to send me my money back.
Thank you.

Heads up to everyone on here: do NOT sign up for Issuu free trial. It is apparently impossible to cancel then they charge you $420 and will not respond to any emails. They will not refund and are impossible to get ahold of. I looked online and saw hundreds of others who had the same experience. I wish someone would've given me the heads up of this businesses shady practices so I am going around a few places and leaving reviews so more people have the potential of avoiding this company and their services at all costs.

They charged me a ridiculous amount of money ($420) and all the responses I get from them are the same (they can't give me a full refund because of the policy.) It would've been great if they sent me a warning email the day before the trial ended as most companies with subscriptions usually do. A lot of other companies also has grace period for a full refund but ISSUU doesn't care about that. I am willing to pay for the first month but now they are just ignoring me and not wanting to resolve the issue.

I have sent multiple emails and tried calling the company for multiple times as well but didn't get any response from the company. I'm having a billing issue and yet no one can respond to my email/ calls?

I was unaware of Auto Renewal. One year later a $420 charge appeared via email. I emailed back within the hour to refund the charge & don't renew (politely). Nope. We have a policy. It was in the fine print. (You know that scrolling conglomerate of ipso/facto crap you can't understand if you want to.) OMG! Bank reversed the charge & ISSUU produced the fine print to them. Bank told me they can't override that so I'm stuck with the $420 charge. This cannot seriously be allowed in business. I'm beyond frustrated!

A year ago we were charged for an entire year even though we hadn't used the services at all during the year. I asked for a credit based on the fact we didn't use the upgraded features and they said "no". I said okay fair enough, please cancel my subscription and given that you have zero latitude in your charging practices, I will NEVER come back to you. A year later, WE ARE GETTING CHARGED ALL OVER AGAIN. No one will call us back and the site won't let us cancel our subscription! Message just says "Cancelling in progress" or something to that effect. TERRIBLE, TERRIBLE business practices. DON'T USE issuu!

I was not experiencing any issues until I wrote a manuscript, which was subsequently published by an accredited publisher. Suddenly, I discover, after a telecom wherein a representative "advised" me to think about upgrading my basic plan, I discover that my manuscript was being sold without my consent at $14.15 per page. I was notified that I would no longer be able to use the basic service as of March 1, yet, this option has not been, nor will it be, removed from their options portal. They are discriminating against me because I uploaded documents with eschatological content, and, use the words "Jesus Christ." If these people think that I am going to suddenly renounce Him, perhaps they should march over to the nearest lab and have their brains reconstructed. They are unethical and cannot be trusted. Beware.

No one was able to resolve my issue. I pay for this site, and was not able to upload my files. The customer service said, they couldn't find the solution and left it there. They DO NOT resolve their issues and are NOT responsible. How come several representatives could not help me with my account?. Fraud compnay. Closing my account.