ISSUUReviews 79

They charged my account $445 for an auto renewal. It was difficult to figure out how to stop the service. I am not pleased with their policy.

Sara was super helpful in getting a former colleague's account information changed and letting us know how the system works. What was initially a frustrating situation was remedied swiftly. Thanks again, Sara!

As an occasional art teacher, I am constantly on the lookout for inspiration on everything that's connected with crafting, woodworking, printing and general DIY-ing. Issuu used to be my go-to source for this field as well as many others. A while ago, I noticed a decline in the quality as well as in the quantity of the content which is now reduced to company catalogs and "previews" of rather irrelevant books (2021). I've logged on to Issuu maybe 2-3 times this year and found that a lot of books are missing from my library. Seems like publishers are avoiding Issuu and so am I now.

Our charitable nonprofit org abrahamicalliance.org has been using ISSUU for several years. We were looking for a platform to publish our PDF newsletter digitally so people could read it online full screen and flip through the pages in a way that mimics print media. Our journey was over after finding ISSUU. We used the free version for a few years but recently upgraded and have been loving it. ISSUU is truly an amazing technology for digital publications. Having done all the uploads and publications myself, I much appreciate their intuitive interface and simplicity. On rare occasion when I needed support, they were responsive and extremely helpful.

A bunch of crooks, run away to see another alternative.

As a communications agency and after having worked with dozens of plugins, this is arguably the worst company I have worked with.

Now unable to get a refund for an unused service.

Instead, use "Calaméo"

I discovered Issuu a few years back when I was in school and utilized it for my portfolio site. I have suggested it to many other designers as well as was able to implement it where I currently work. It has been an amazing tool to house our catalogs, brochures, and other marketing pieces. My favorite aspect of Issuu is the embed code. The company I work for has around 300 franchises. I'm able to distribute the code (or link if they need it) to the franchises one time. If we need to update that particular piece I can do so within Issuu and the franchises don't have to change their embed code or link or do anything! It is amazing! I also love how I can full screen share from the beginning or certain pages. We use that feature a lot as well. This has been such a great resource for our company to be able to reach more people in a cost effective way. I am very glad we already had all this set up in 2018 as it was extremely helpful to have this year. I can't wait to dive in to all the other features we haven't tried yet!

This Issuu site has placed my name, my business and the name of my publication up saying that we were a scam. First and foremost, I never, ever, ever signed up with Issuu. Therefore, they should not have anything representing my publication, my name or anything else. I reached out to Issue on March 5,2019 and they said that they were addressing the issue. Today I go through Google and find something very uncomplimentary about my publication which lists my name. Issuu is now a party in a Libel and Slander matter.

Around late January, 2020 I was checking my e-mail and noticed a message stating "Welcome to the Issuu publishing community". I was like "Who is Issuu?" So I clicked on the link and it took me to a cheesy looking so called publishing site for writers and artists. I knew the second I saw the page I had never signed up. The reason I knew? Because I am a published writer world wide in several languages and I own my own publishing Co. And have distribution through a couple of outlets. I don't need Issuu. Here's what I feel happened. I think they saw my books somewhere. Then searched my name for my business e-mail and signed me up without my knowing or permission, not knowing I hardly need them or what seems like their criminal activities. So I made a new password and signed in because I didn't know the password someone had made up for me. I then deleted the page. Very pathetic and disgusting and scummy if you ask me?

Signed up to free trial - the publishing itself is not great, you're better off uploading a pdf file. The functionality is basic. But worst of all, unethical practice not to notify customers when free trial ends, bill immediately and not offer refund or partial refund if you cancel the subscription before the end of a billing cycle. I'm out of pocket 400USD despite cancelling the first day of the billing cycle. Highly unethical no care for customers.

I wish I had looked into this service beforehand. Signed up for a 15 day free trial. They billed me the same day. I tried to reach customer service. They are unreachable except by intercompany email. I got a computer generated reply. It's been days and days and still no reply. I see here that others have been unable to receive a refund as well. Unbelievable! I'm going to my bank today to ensure that cannot bill me a second time.

Like others here, I signed up for a free trial. I entered the date into my calendar to make sure that I canceled in advance of being charged. When I logged on to cancel, it appeared as though I was signed up for a free version of the program and there was nothing to downgrade. When I looked for my payment info on their site I couldnʻt find it, nor could I find any upcoming payments. So, I thought I was good. This morning I checked my email to find that I was charged $500. Even after that charge, their site says Iʻm on a free plan and my payment info isnʻt to be found, nor are there any invoices on my account. Their website says NOT to dispute the charge through your credit card, and if you do, they will not issue a refund. I personally do not trust this company enough to go that route. I have found the same thing--the number available to call goes to some guy named John--the voicemail is completely unprofessional. I will be disputing the charge.

This is the first time I come across with a company that charged me without my authorization and did not even accept my refund request within acceptable period. It is even hard to find their contact information and they do not have any phone customer service. In the email response, they just reminded me how clearly they explained the annual charge policies and I did not follow them. This is the worst company ever. They charged me an annual amount $449 with no clear refund instruction. I am not an artist but just a regular first time user of Issuu. Why should I go purchase annual premium plan? But from now, I will post this problem on every platform so to show them customer is bigger than Issuu. I also reported it to Paypal as an unauthorized charge and will wait the result.

Don't even think about signing up. I lost $420.00 to this Piece of SH*T. But I will get $420.00 worth of posting BAD reviews for the next years. At least once a month to make up for this so called company ripping people off. This is first of many to come.

I have used issuu for years, and have a premium account. However, a recent set of publications which I posted privately have resulted in both requirements that people sign up, and, even worse, a more complicated sign up by phone page. Other pages they have referred me to show broken links.

This has cost me not only a great deal of time and embarassment, but also money. Their response has been only to insist that this is not happening, and to refer me to pages with broken links. Here are the two pages which users of my links arrive at.

This company used to be good but somehow now when there is more competition on the market they for some reason keep making their product worse and worse! The customer service is about as bad as it gets. They do not answer your question, then send an annoying amount of automated emails asking if your question was resolved. If you reply no then someone equally as unhelpful replies. They have also remove the option to embed your own publication on your own website. Well, you now have to pay for it. There are so many more companies out there that do this service for free and have so many more options than Issuu. They do not care about their customers (we have been with them for a very very long time), they keep removing features, the customer support is awful, oh and the help pages are all filled with completely WRONG and inaccurate information, even when it says it was updated only 2 or 3 days ago. I am not sure how this company is still is business but they won't be for long. Do yourself a favor and choose one of the other hundreds of companies that offer the same services. ANY other company will be better than this AWFUL company.