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ironSource

3.7
is.com
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ironSource Reviews Summary

ironSource has a rating of 3.7 stars from 528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source and quick response. ironSource ranks 2nd among Mobile App Development sites.

service
259
value
192
shipping
97
returns
110
quality
189

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Singapore
1 review
0 helpful votes
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Real quick review!
August 10, 2021

Great job by the team to resolve my non credit of rewards within 3hrs of issue raised! Appreciate the prompt turnaround!

Date of experience: August 9, 2021
Indonesia
1 review
0 helpful votes
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Cepat dan tanggap
August 10, 2021

Cepat lah, misi nya mudah tapi ada beberapa kalo ada masalah lama dalam penyelesaian nya mohon di perbaiki. Terima kasih

Date of experience: August 8, 2021
Spain
1 review
0 helpful votes
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Very good service
August 10, 2021

They solved the error that I had very quickly and very well, I had the error report and they were sending me emails until some time later they solved the error.

Date of experience: August 8, 2021
Tennessee
1 review
1 helpful vote
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Always fixes my issues
August 10, 2021

Ive only had to put in maybe 2 tickets for things not showing up and they fixed them right away. Just make sure you have proof is all. Dont lie and try to cheat

Date of experience: August 8, 2021
New Zealand
1 review
5 helpful votes
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In spite of completing the requirements for the promised advertised credits I did not receive them. After submitting a request to have this corrected I received an email confirming that I had been approved to receive the credits but have still not received them. I have rebooted the gaming apps and followed the instructions of the email, and have still not received the credits. Extremely disappointing, I spent a great deal of time completing the requirements in order to receive the advertised credits.

Date of experience: August 7, 2021
Brazil
1 review
0 helpful votes
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Help me
August 7, 2021

I completed 2 missions, one is completed and the other didn't even show up what do I do? It's been a week since one of the missions has been completed and so far nothing, and the other hasn't even appeared

Date of experience: August 7, 2021
New York
1 review
0 helpful votes
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Very responsive.
August 8, 2021

I had a question about a large sum of tokens I earned, I emailed them and within 12 hours I got a response back and my account was credited. Awesome!

Date of experience: August 7, 2021
RU
1 review
0 helpful votes
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Спасибо, очень быстро разобрались. Приятно что быстро находите возможность разобраться в проблеме...

Date of experience: August 6, 2021
Turkiye
1 review
0 helpful votes
Follow AYA A.
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I have completed the tasks required level 37 please reply thank you انا انهيت المستوى 37 وهذه هي اثباتاتي ارجو الرد السريع

Date of experience: August 3, 2021
Brazil
1 review
0 helpful votes
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Moedas não entregues
August 4, 2021

Fiz uma pequena missão de recarregar no jogo "Rise of Kingdoms" aonde vc comprar um pacote de gemas por 30 dias, porém as moedas n caíram em "Critical ops" até agora, se puderem me ajudar eu agradeço

Date of experience: August 3, 2021
Michigan
1 review
0 helpful votes
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Credits
August 4, 2021

I had a problem where I didn't receive my currency for the offer, I told Ironsource about it, they got back to me, I have gotten the currency from the offer I completed.

Date of experience: August 3, 2021
Michigan
1 review
0 helpful votes
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The representatives handled my situation quickly and professionally. I appreciate the promptness. Thanks.

Date of experience: August 2, 2021
South Carolina
1 review
0 helpful votes
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A real paying app with cool games and great customer service. I've only had one problem, glitch not getting my points and customer service has it fixed in an hr or so instead of 3 days.

Date of experience: July 31, 2021
Singapore
1 review
0 helpful votes
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I have completed a lords mobile offer however i waited 4 days and i never received the rewards, so i contacted support with the required information it says it would take up to 3 business days, so i waited but i was surprised it only took 26mins for my reward to came through.

Explaination of the photos the first photo shows the ticket was sent on 10:44am and Approval of the ticket was on 11:10am and the final photo shows the offer being completed.

Date of experience: July 30, 2021
Florida
1 review
2 helpful votes
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Too much time
July 30, 2021

They take the longest time for pay out after telling the client they did something wrong the game they represent is pagan and No God fearing should get involved with any of their products Thank you for finally pay after 2 weeks though Shalom.

Date of experience: July 30, 2021
Germany
1 review
2 helpful votes
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Dear IronSource Team,
It is about "Ticket #*******".
The text of my ticket needs to be read properly.
Appreciate if someone from support team contact me.
Kind Regards
The Don

Date of experience: July 30, 2021
Arizona
1 review
1 helpful vote
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My offers on 1945 Air Force keep getting approved, but I am not getting awarded anything. I don't know if IronSource is to blame or the game app. But so far IronSource has not been helpful in solving the issue. Will update if that changes.

Date of experience: July 29, 2021
Indonesia
1 review
0 helpful votes
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The best!
July 31, 2021

IronSource is very responsive in resolving consumer complaints (very quick responsive, just took a couple hours, the problem has been completedly resolved) good job

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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Ironsource is a hook-in for games to promote products and sales by giving in game rewards for real life purchases. Their hook in sucks... it regularly fails to register the purchase and give credit for it. I've provided them with screenshots showing the purchase, the lack of in game credit and no response. I've shown them the game developers customer service showing where I did get credited on 1 purchase and even it doesn't show in their hook in--which is where you are supposed to go to prove you completed something or something is In Progess.

I would not recommend them to anyone.

Date of experience: July 29, 2021
Brazil
1 review
0 helpful votes
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Good offerwall
July 29, 2021

Good offerwall with a lot of rewards on gamehag, it's the only working offerwall in the website, fast response and reward, thanks ironsource!

Date of experience: July 29, 2021